Batteries Plus

Came here after giving my phone a nice, cracked screen and as I use my phone for my YouTube filming and editing, I thought I was doomed. But Jill was absolutely terrific! She was fast, honest and very knowledgeable. If I were to fix my Samsung Galaxy A15 myself, I am sure my hammer would have done it. But hey, leave it to the experts. These guys are a blessing to have and they do so much more than phone repairs. If you need battery replacements or chargers and even more, give these guys a stop because they do it all. Thank you again Jill for everything! You are the best!

I went to the Mayfield Heights location. While the front of store worker was a little less than cordial, the gentleman who came from back to install my car battery made up for it! I wish I could remember his name to give him credit. He was thorough, took his time, and chatted throughout the whole procedure. Also explained what he was doing as he went along. Price was right, service excellent and quick. I was in and out in about a half hour. Highly recommend.

I visited Batteries Plus because I was looking for a battery for the device that unlocked my car. When I was greeted by the salesperson, he came across as being friendly, and helpful. He found the correct item I needed and installed it in less than two or three minutes The price was within reason also. . I definitely would recommend "Batteries Plus"

I came in at around 10:30 AM on Sunday Aug. 4 I needed a battery for my auto key fob. The gentleman who waited on me was able to install a new battery for me with no problem. The reason I am writing this reply is because of his lack of proper customer service skills. His attitude was lacking in any sort of friendliness, and he never cracked a smile. He never engaged me in any sort of conversation, and he didn't thank me for my purchase. He did what he was supposed to do, and nothing more. This was not an example in good customer service.

I have had my past four cell phone batteries replaced at this location for my iPhones. All employees were friendly, accommodating, and knowledgeable. Lee, especially, was very helpful. Whether I had an appointment or was just a walk-in, I was impressed with the great service that I received at the Mayfield Heights location.

Fabulous service by Matt and Spencer... they know exactly what they are doing and have a great sense of humor and wonderful customer service. Would recommend this store for all your battery needs.

The sales clerk at Batteries Plus on Mayfield Road was extremely helpful and went above and beyond to give good service.

The clerk at the store was not helpful at all. I showed hin the email I got saying my order was ready to pick up. The clerk was unable to find my online order and told me I would have to come back the next day. I asked him to call the manager. He did and told me I could wait in the store for the system to refresh. He helped 3 other customers while I waited on the phone with Batteries Plus customer service. I was on the line for over 12 minutes. An agent never picked up. I found the battery with its paperwork sitting in the online order pickup bin. The clerk told me that area was for orders that had already been pulled from the shelves for pickup. I had to show him that the order number on the paperwork matched the order number, battery part # and had my name on it. The clerk was indignant and had a terrible attitude. He repeatedly said - what do you expect me to do? My response was - your job. I was there to pick up an online order, showed him the email stating that the order was ready for pickup and he never looked in the online order pickup shelves. His attitude after I did his job for him went from bad to worse. The whole experience was terrible.