Battery Wharf Hotel Boston Waterfront

Beautiful hotel in a great location! Easy to walk to so many great bars, restaurants and sights. The room itself is pretty, comfortable and nice. Only complaint on the room is the lack of a mini fridge for leftovers or drinks. The issue I had is the staff attentiveness and the sprawl of the hotel… I found it challenging when I would call the front desk and get put on hold immediately and then left there for 5+ minutes. There just seemed to be a lack of urgency in helping guests in general from my check in to seeing another guest having card issues. And then the rooms are broken up over buildings, so not all buildings have the same amenities. If I wanted ice (for my drinks … because again, no fridge), I either had to get room service to bring it or go across the street over to the main building. Which is fine I guess, but it just felt like so much trouble for something small (and that was in my room as if I should have access to it. Why have the bucket if there’s no way to get it???). Just very strange for a hotel of this caliber to have these issues IMO

Great local for North end and Harbor. Nice View, quiet even though your in the thick of it. We were able to walk to everywere we wanted to go; Harbor Cruise, Faneuil Hall, North End, etc. Clean room and everyone from valet to front desk were exceptionally pleasant. We will stay again.

Well… the hotel is ok… Sophia was great at the front desk.. bartender was awesome.. can’t say much for the rest of the front desk people. Don’t let them put you in building 5!!! No Ice machine and u have to request a fridge! They only give you 2 very small towels and barely any coffee supplies, thank God there’s a coffee shop right below building five! Also, the Coast Guard station can be very loud when they are working, which is directly across from building five. Oh, and the phones don’t work when we asked for ice at the front desk, five times, that never got delivered and they don’t know why the phones don’t work. We were only here for two nights if we’re heading out to Andover for a wedding, but I wouldn’t stay any longer than that.

The hotel is nice and the location was good. But there were definitely issues with this hotel. My daughter reserved two double queen rooms but when we went to the rooms they were single king rooms. She went to the registration desk and told them about the issue. She was told that they were completely booked and didn’t have any double queen rooms. My other daughter went online to the hotel website and there were double queen rooms available. So she called the desk again. They said they would check on it and get back to her. They never called her back during the 3day stay. Also the air conditioner unit was so loud. It ticked, banged and just was noisy all of the time. Both of the rooms had this issue. So for me the staff at the desk have no integrity and I feel my daughter was lied to on multiple occasions.

We stayed here this weekend for a birthday trip. The service was less than amazing and a total underwhelming experience. Refrigerator didn’t work. We told them that within the first hour of arrival, they never responded. Asked about an ice bucket. One and a half hours later still no ice bucket. Back to the front desk. Ice bucket 2 hours later with no one in the lobby. Just workers! But the bar unfriendly. Staff less than accommodating. The frosting on the cake was getting ready to leave this morning and finding that someone had stolen my husband’s medication. A controlled substance used for anxiety. When I reported it to the manager he said call the police! They won’t do anything!!! Very sad!! Will also report to Southwest as I booked thru them!!! DO NOT stay here!!!

The Battery Wharf Hotel is well-appointed and set on quiet streets near the waterfront. Our room was spacious and comfortable. However, the pocket door in the bathroom doesn’t offer much privacy, but aside from that, everything worked well. The location is excellent, with an easy walk into the North End.”

The location was great. The rooms were really big. However, the lack of a refrigerator in the room in 2025 is surprising. We were lucky that there was one available when we requested one. We didn't have air conditioning for most of the time we were there. The pillows were flimsy, and my husband and I both left with neck issues. The food choices in the restaurant were limited, not particularly good, and the restaurant itself was not well-kept. The room had peeling wallpaper. The staff members at the front desk were not particularly helpful. Housekeeping did a good job cleaning the room.

We recently stayed at this hotel and had a mixed experience. The location was decent and convenient for our plans, and we truly appreciated the complimentary room upgrade. The room itself was spacious and comfortable in terms of layout. However, several issues affected the overall quality of our stay. The air conditioning wasn’t working properly, and the showers had issues as well, which was frustrating. Amenities were quite average, and the room carpet felt old and worn. As pet owners, we were particularly disappointed by the very high pet fees, especially given there was no designated area on the premises for walking or relieving our dog. For the cost, we expected a more accommodating and thoughtful experience. Unfortunately, the overall value didn’t match the price we paid. While there were some positives, we don’t feel the experience justified the cost.

I stayed at the Battery Wharf Hotel on the Boston waterfront for a work event. It's conveniently located near the airport. I landed at midnight and was in bed by 12:45am! The 24/7 front desk staffing was helpful for late arrivals. The hotel consists of multiple buildings, and I was fortunate to have a room in the main one (Building Three). The rooms do not come with refrigerators or microwaves. I had emailed ahead to request a fridge, but upon arrival, I was told I needed to give more notice since they have to physically move it into the room--an inconvenience I hadn't anticipated. The room itself was pretty standard (I would not consider it luxurious like advertised on their website), but it did include robes (they felt like a rough towel). The walls were thin, and I could hear my neighbors talking. The lobby features a restaurant that serves breakfast, dinner, and drinks, while lunch is available only via room service (with a $10 delivery fee). It was a convenient spot for colleagues to gather and network.

I would NOT recommend staying here. I want to be clear I am with a group of 25 people. Several of the people had the same issues I listed below. It was just a one person issue. Pros: - The place is clean. I will give it that. - View of the water. Cons: -Air Conditioning does not work in the rooms. It just runs (loud) but no cold air. The thermostat is set at 65 I can't get the temp below 75 - No refrigerator in the rooms. There is a place for it but nothing there. - Only a couple outlets in the room. With technology and needing to charge devices nowadays. You need more outlets. - No market area to buy a snack or beverage. You need to order room service. - Internet is included but does work. - We ate dinner at the restaurant. Several of us (at least 7) ordered the steak. The most expensive meal on the menu. Everyone's steak was majority fat. It was such a poor cut of meat. You will get a better steak at Applebees. - Also the food didn't come out even close together. I get we have a large group. Some peoples food didn't come out until others were done eating. That was after we waited a while to start because we didn't want to start eating until everyone got their food but it took so long. Other than us there was only one couple in the restaurant. It was Not busy. - The service from the staff is sub par. No explanation of the multi building layout. Im sorry but I highly recommend avoiding staying at this hotel. You can use some updates.

Everyone here was so nice, the rooms are beautiful. It's in a great spot and they have valet. The restaurants on the property, and the room has all the amenities you need.

From the moment I arrived, the hotel's lack of professionalism was glaring. I pulled up with my child and four suitcases--three valets stood there watching and didn't lift a finger. No help with luggage, no one opened the door. Inside, a single front desk agent was helping another guest. I waited patiently, but was finally greeted with a rushed, cold check-in. I was handed a key and told our room was across the street in a separate building--no one offered to assist or even explain. Again, we struggled alone with heavy bags. When we got to the room, the key card didn't work. Exhausted, I left our bags and returned to the desk. Now Ravi, the director of the front office, was present. He was polite and walked me back with new keys--only to find the room was already occupied. Someone else's luggage was inside. He left us standing in the hallway, again unattended, while he went to sort it out. Fifteen minutes later, he returned--the front desk had written the wrong room number on our paperwork. We were meant to be in the room next door. Nearly 45 minutes after arrival, we were finally in the right room. Ravi offered a complimentary breakfast, which was a nice gesture in theory, but turned out to be just as mismanaged. We arrived at 7:45 a.m., only to wait 45 minutes for a simple omelet--because the chef hadn't shown up for work on time. This hotel might be beautiful and well-located, but the staff was disorganized, inattentive, and frankly incompetent. I've never had such a poor arrival experience at a supposedly high-end property.

We had a great stay. Hotel is in a perfect location for getting around the city. Lots of great dining choices within a 5 minute walk. Enjoy the water view. Rooms are a good size but bathroom doors are large and heavy to open and shut. Odd placement of light switch for bed side tables.

This hotel is located in a very good location for an exciting night-life and great food. Within walking distance to famed Hanover Street and the Freedom Trail. The guest rooms are spacious, with cozy bedding and spacious bathrooms. Nice views of the harbor are available. Walking paths around the harbor are very nice. The biggest downside is that the rooms are not equipped with microwaves or mini-refrigerators (would have been nice for drinks). My understanding is that they are available, first come first serve. That isn't convenient however.

DISAPPOINTED would be a positive word for this hotel. On May 3rd, 2025 at 10 PM we went back to our room after walking around and grabbing a bite to eat. Upon entering the room, it was 88 degrees and the AC was blowing hot air. We immeaditaly turned off the AC and called the front desk. I informed them that we think the AC is broke and is blowing hot air and the room was 88 degrees. The thermostat displays the current tempature of the room so that's how we knew. The first gentlemen I spoke to eventually put on the supposed night manager named "Tony". I highly doubt that was his name. I told him this was pretty unacceptable and if there was anything he could do. He said there was nothing he could do and that if we didn't like it we could check out and go somewhere else. Well that's when respect went out the window. I told him we paid 800 dollars for the 2 nights and that's not how you treat people. I asked do they have a fan or anything and he said no. I asked if he could move us to a different room and he said no because there was no availability. I immeaditaly went to their website and could have booked another room in that hotel that night, so that was a lie. After going back and forth for a few minutes I hung up and accepted the fact we are going to sleep in a sauna. We opened the windows to let it cool off but they have stops on them and it only opens like 6 inches. About 30 min later at approximately 1100 PM, "Tony" called and said they would be bringing a fan and some cold bottled water. We stayed up for about 2 hours waiting and nothing came. Obviously we got lied to on that. We got about an hour of sleep that night and the morning came. Went to the front desk and explained what happened. They avoided answering who this Tony was but a lady did say that she could have easily transferred us to another room if she worked that night and offered to move us rooms that day. I will also be emailing the Company that owns the hotel because it was very shocking how we got treated. Its pretty wild Paul Reveres house has freaking AC and it was built in the 1600s!!!!!! Also there's MOLD in the bathroom. Took some pics as you can see. Overall, dont stay here and go to the Marriott across the bridge.

I am deeply disappointed in the staff at the Battery Wharf Hotel. I called to say that I made a mistake when booking 3 rooms on line. Instead of the date I wanted, it defaulted to to the date I booked and I missed that. This morning when I was going over the dates, I realized the mistake and called the hotel and after being disconnected three times, no help, only an offer to pay almost twice my rate. I will not go back. Hospitality? Nope. I am happily booked at another hotel in Boston.

My son recently stayed at the Battery Wharf Hotel with his girlfriend for her birthday and he had his car parked in their garage by the company that the hotel uses. When they took his car, they placed it on a lift to park it. My son checked into the hotel and then realized he left his phone charger in the car. When the hotel valet walked him down to the garage, as a courtesy, my son's car was still on the lift with the engine running in REVERSE with the emergency break on and he noticed he had some things missing from his car. The hotel was very helpful and gave him the number for the company they use for parking. He spoke to "Bob" and Bob stated that "my employees don't steal and they know if they do they will be fired". He instructed my son to call in the morning because he would look at the camera footage. My son called the following morning and Bob told him that he didn't see anything on camera and there was nothing he could do. I find this very disturbing mostly because of the danger of having the car running while still on the lift in reverse but also they don't hold themselves responsible for stolen items. It's a shame that, what was supposed to be a fun evening turned into this.