Battery Wharf Hotel Boston Waterfront

Traveling from South Africa, we were really looking forward to our stay at this hotel, but unfortunately, the experience was deeply disappointing. The service quality was poor, the room conditions were below standard, and many of the advertised amenities weren't available. When we raised these issues with the staff, we were met with complete indifference. From what I understand, this used to be an excellent hotel, but standards have clearly slipped. While the location is fantastic, that's where the positives end. For the premium prices being charged, guests should expect far more than just a good location. Given our experience, we won't be returning. It's unfortunate because the hotel has so much potential, but it needs significant improvements to justify the cost. A prime location alone isn't enough to warrant the current rates.

I love this hotel. It’s a staple in my Boston routine. The rooms are always so clean and the front desk is great. I had a meeting I needed to be a Zoom for and they were kind enough to give me a 1 PM guaranteed check in for a small fee- which I didn’t mind at all. Having the peace of mind that I could get in and connect to WiFi and know my room would be available was just what I needed. Can’t wait for my next visit and know I’ll be staying here.

I wish I didn't book here. -Parking is a nightmare. No street parking within 1/4 mile. No parking other than valet for $50 a night and they take your car off-site. No access to your car during your stay. No in and out unless you want to pay another $50 each time. Takes 30 minutes to get your car back. The valet did not speak English, or had such a thick African-origin language accent that I could not understand a single word and I sincerely tried to... I had no idea what he was saying when I handed over my key. I don't mean that rudely or racist... the valets need to be able to clearly communicate instructions to English-speaking guests. If speaking isn't possible, then at least print the instructions on paper to give to the guests (perhaps in multiple languages). -No mini-fridges or microwaves in rooms, despite there being furniture specifically designed for a mini fridge. You can request one, but according to the rude front desk lady "they only have a few" for the entire hotel and it's first come. There was no mini-fridge available for my 3-night stay. -There were only 3 (generic, no label at all) coffee pods left in the room for our 3-night stay. No other coffee available in the hotel. -The bathroom vanity sink had multiple cracks -The room smelled musty and the carpets are quite worn -There is an on-site restaurant, but the menu is extremely limited. -Super thin walls. I could hear people in the next room talking clear as day. Would never stay here again. Do not recommend. 2/10.

Exceptional Waterfront Stay at Battery Wharf Hotel, Boston During my recent stay at the Battery Wharf Hotel in Boston, I was thoroughly impressed by the exceptional service and prime location. Situated along the waterfront, the hotel offers stunning views and convenient access to the city’s historic North End, making it an ideal choice for both leisure and business travelers. The accommodations were both comfortable and well-appointed, featuring modern amenities that enhanced my stay. The room was spacious, impeccably clean, and provided a serene environment conducive to relaxation after a day of exploration. A highlight of my experience was the outstanding hospitality demonstrated by the staff, particularly Bhakti at the front desk. Her warm demeanor and willingness to assist were evident when she kindly offered to take photographs of me at the reception area, creating a memorable keepsake of my visit. This personalized attention significantly enhanced my overall experience, reflecting the hotel’s commitment to guest satisfaction. Additionally, the on-site dining options were impressive, offering a diverse menu that catered to various palates. The quality of the cuisine, combined with attentive service, made for a delightful dining experience. In summary, the Battery Wharf Hotel seamlessly blends luxury, comfort, and exceptional service in a prime Boston location. I highly recommend this establishment to anyone seeking a memorable stay in the city.

I had an excellent experience. The staff was friendly and attentive, the room was spotless and comfortable, and the amenities were great. The location was perfect—close to everything I wanted to see, but still quiet and relaxing. Highly recommend this hotel for anyone looking for great service and a comfortable stay!

Second stay here. Last year was great! Just left today after a two day stay. Never again. The place needs updated. First room the bathroom shower was so horrible. Gross old. They upgraded us to a suite in another building, never helped us with where it was, never told us to get into the building you need your key! It was far we were tired from long travel day. Best and sweetest guys were the bellhop/valet parking guys. One helped show us where to go for the new building. Shame on the owners here. This place needs fixed bad. I read all the bad reviews now. I felt I didn’t need to before this stay because I stayed there a year ago! Please think about it before you pay all that money to stay here!!!!

The Battery Wharf's location, large King size room, linens and pillows were excellent. Staff was extra friendly and knowledgeable too! This hotel made our stay in Boston extra special and rate it 5 Stars for sure..... Close to Little Italy and walk to most attractions!!

My stay at Battery Wharf Hotel in Boston was disappointing in several ways. To start, the shower head in our room was broken and continuously leaked water. Despite multiple requests to have it repaired, no one showed up to fix it. When we first arrived, we even found an apple in the trash can, suggesting that the room wasn’t fully cleaned. Refrigerators are supposedly available upon request, but unfortunately, there were none left when we asked. The fitness center was outdated and poorly maintained; it seems like no one has stepped foot in there since the hotel opened. None of the treadmills were functional, making it essentially unusable for any workout needs. Additionally, there was no coffee available on-site before 8 a.m., which was frustrating since there’s nowhere nearby to grab a quick cup. Providing a simple drip coffee setup in the lobby for guests would be a small touch that goes a long way in improving the experience. On a positive note, the rooms are spacious, and the location is truly beautiful and romantic. However, aside from the location, I would not recommend staying here due to the lack of attention to essential amenities and maintenance.