Eugene T.
Yelp
So my review is not for the food but rather for the service. Here is what happen.
We came here after having a dinner somewhere else. We asked the hostess if we can sit outside and we only want coffee and desserts. Not a problem, they took our names down and told us its a 40 minute wait and we will get a call. That was not a problem for us, we just walked around Chagrin Falls.
We got the call that our table was ready, came back to the restaurant and were promptly seated. The restaurant and their patio is very warm and inviting. From what it seems, this used to be a big house and it was redone to be a restaurant. So it was a great start
We ordered 3 desserts - Brigadeiros (chocolate bon bons), Petite Gateau (Warm Chocolate Cake w/ Vanilla Ice Cream) and Coconut Butter Cake (With Creme Anglaise, Whipped Cream and Toasted Coconut). Desserts on its own were ok, nothing spectacular. But probably would not get those desserts again but try something different...maybe
But here is where it all went down hill. It seems that they just start rushing us from the minute they dropped off the desserts, they were trying to clean out our plates before we finished the dessert, they were taking our coffee cups away while we were having coffee and tea and kept coming back to our table to the point were were not able to have a conversation. As soon as we were done with our desserts, without asking us if we want anything else, the bill was dropped off.
As we were paying the bill, our wives went inside to say hi to another couple that we knew. At this point, one of the servers or managers came up to us and said there is another party here and they were waiting for over an hour and if we mind clearing out the table. That was just offensive. I understand they need to turn the tables to make money but kicking people out who are sitting and having a conversation, even if they paid the bill, is not the way to go. If they didn't want us to be there just for coffee and dessert, they can tell us. But don't kick us out.
Such a service experience left a really bad taste and disappointment. Its a shame, because I really enjoyed the food and service at their other location. If I am invited by someone to come back here, I will. However, I won't personally come back.