Mary K.
Yelp
Let me just say our stay was enjoyable however, things have drastically changed since our last stay (prior to COVID). The food was excellent! Service was likewise excellent! Dining room elegant as always with a beautiful view! The room...not so much! We have stayed here several times so what we found for accommodations fell well below my expectations. To begin with, a month ago we traveled up to the Bavarian Inn to inquire about getting a reservation for our 20th anniversary and, to have a nice dinner. This is not a short trip for us but, since it is an establishment we have fond memories of, we chose this for our special date. Prior to our arrival I had checked reservation availability online and what we desired WAS able to be reserved. Since we were using a gift card for our payment we decided to check at the front desk as to exactly how using our gift card would work, as payment means. The young lady at the counter advised us that the reservation would be a credit card hold but when we arrived everything could be applied to the gift card. She asked us what dates we were looking at and upon being told she quickly said that there was no availability for our Thursday night date as the entire establishment was already reserved and blocked from reservation for a wedding occurring Wednesday through the weekend. Leaving, very disappointed, I decided to try to check my luck back online since just prior to walking in and speaking to the front desk attendant what I wanted WAS available online! So, online I went and immediately secured my reservation for my Thursday night anniversary date. I do not understand what the front desk attendant saw nor do I understand why she would not take my reservation request in person, but after securing my date online I decided to let this situation go until now. Now, I am quite annoyed that the young lady provided me incorrect information causing me to have to go through the reservation process online because it resulted in other situations that could have been avoided had we been given any consideration when at the front desk trying to reserve, in person. Obviously, based on pricing and online description they have different room "types". They have room rates starting at $249.00 and higher depending on what you select. Having stayed here prior I had expectation that what I had reserved online would be comparable to what I had reserved in the past. Not true! In the past, for the same price paid for this stay, I had received a cozy room with fireplace, elegant furnishings and awesome bath complete with a bidet (lol, at the time I found this bath addition quite unique!) . For this reservation I received a very standard higher end motel/hotel room. How very disappointing when this reservation was for a special life event. As I've said, our meals were wonderful but, upon returning back to our room after dinner we chose to have some beverages while watching a movie. The drinking glasses that were available to us in our room however were dirty, possibly pre-used with a red stain dried to the bottom of both glasses. As a result, we ended up having to use the coffee mugs that were also provided next to the room's coffee machine. Using the room's television proved to be quite difficult even for my lifetime audio/visual tech gentleman who has worked as an audio/visual tech his whole career. I don't know if it was the remote or the lack of channel offerings that was the issue. It looked like if you knew all you subscription's logins and passwords you could possibly watch whatever you wanted but, if these were unknown to you, due to automatic home login availability, your only option was live tv and Netflix. We could not access anything else nor could we find any sort of special pay movie offerings (many times in many establishments you can pay to see an early release of a movie yet to be added to subscription tv offerings, don't get dirty minded here as that was not what was being looked for!). The room itself...was only ok, no bells or whistles at all, nothing that truly equated to what was paid for nor what was expected. Yes, maybe my reality versus expectation was my fault during the online reservation process but again, had the front desk person not provided incorrect information to us when we were standing in front of her wanting to make reservation and maybe had she not been so quick to dismiss us maybe I could have obtained the sort of room I had in the past, that I had wanted. Granted, in going online for closer review now it looks like the "type" room I used to reserve for $249.00 now carries with it a $349.00 price. In closing, my stay was fine, the food was wonderful, the "room reality" reserved not so much and the dirty glasses found in the room highly disturbing and questionable for a room that carries with it a $249.00 price.