Bay Centre

Bay Centre is a convenient downtown shopping spot in Victoria. It’s easy to access whether you’re walking, taking transit, or driving (though parking can be a bit tricky). The mall has a good mix of shops, including clothing, accessories, and services, as well as a few nice dining options. I especially like that it’s indoors, perfect for rainy or chilly days. The layout is clean and modern, and the central location makes it great for visitors or locals running errands downtown. On the downside, some of the stores are standard chains, and the selection can feel a bit limited compared to larger malls. Overall, it’s a solid spot for a casual shopping trip, grabbing a bite, or just spending some time downtown. Convenient, comfortable, and easy to navigate, worth a visit if you’re in the area.

One of my favorite malls in Victoria BC They have 4 stories. The 4th floor is a food court and a visa place (for people to get passports and green cards?) they have several shopping centers on the first 3 floors. They had an anchor that closed in April 2025 called The Hutson Bay? (that anchor had 5 stories). But on the first floor has a place I normally love going to. This place you can get a massage on a chair for 30 minutes. Across from that place you can go into a store and get pampered by people as well. They have several discount stores and a couple of phone stores. I was there during the holidays Bought some new shoes in one of their shoes stores, and bought some blankets in one of their holiday stores. I always stop at this mall every time I visit Victoria BC

Nice design but bathrooms are disgusting and need to be patrolled more often. Now that the Bay is gone maybe get a decent winners with a proper selection instead of crowded junk. No change basically a dead mall.

Stopped at the food court for a quick dinner with my friend before going to a show. While eating, we saw multiple mice running around the bases of the tables, as well as clearly high drug users sleeping at tables. I went to use the washroom before leaving, and there was a used crack pipe on the ground in my stall, next to the toilet. Definitely not going to eat there again any time soon.

So beautiful mall . Nice interior design.

I’m here and I’d say most staff working here couldn’t care less, including the info desk. 5 different stores. Total indifference. I shopped at Winners, I almost turned back my purchase cuz young man didn’t care. This is terrible customer service in the whole mall. Escalator down from food court level means long long walk to an elevator. This mall is not a Ho Ho happy place

A trip to the Bay Centre in Victoria offers a mixed bag for shoppers. The building itself is undeniably a bright spot. Stepping inside, you're immediately struck by the abundance of natural daylight streaming in, creating an open and welcoming atmosphere. The architecture, with its multi-level design and central atrium, is quite appealing, making it a pleasant space to wander through. However, the current reality of the Bay Centre is tinged with a palpable sense of emptiness. There are far too many vacant storefronts, giving large sections of the mall the unfortunate feeling of a ghost town. It's genuinely sad to see so many darkened windows and empty units, especially knowing the rich history of the site and the potential for a thriving downtown shopping experience. While the remaining active stores offer a decent selection, the sheer number of closed spaces detracts significantly from the overall vibrancy and leaves you wishing for more bustle and retail energy within its attractive walls.

Beautiful displays, very elegant shopping experience. Convenient downtown location. Great variety of shops. A must to visit when in Victoria.