Bay Gardens Beach Resort & Spa

We just returned from a wonderful week at Bay Gardens Beach Resort and Spa. We were on an all inclusive rate as we wanted to relax and spend most of our time at the resort. We weren't dissapointed. The location is excellent - right on the beach which was not only convenient, but really beautiful. The water was calm, clear and clean and the sand also clean and soft. Although the beach isn't private, it was never too busy and there were always people on hand to help with sunbeds and unbrellas. Some days there were only a handful of guests using the facilities. We expected the food to all be buffet style but it wasn't. Breakfast was a buffet with plenty of choice and freshly cooked omelettes but lunch and dinner were served from a menu which changed regularly. We thought it was very good quality and value for money. The staff in the restaurant were professional but also friendly and welcoming. The front desk staff were similar - special mention to Curlis who went out of her way to help us whenever we needed assistance. |We don't have any negative feedback. The only drawback is the distance from the airport which took about 1.45 hrs. The island is lush, tropical and hilly meaning that road choices are limited.

Be aware that the room you book may not be the room you end up staying in. This is a hotel that appears to prioritize deflecting responsibility rather than genuinely caring for its guests. When we arrived, the front desk informed us that our Agoda booking was actually for another hotel called Bay Gardens Beach, which is owned by the same company, rather than Bay Gardens Beach Resort & Spa. However, after carefully reviewing our reservation, it clearly showed that we had booked Bay Gardens Beach Resort & Spa. The hotel name, photos, and map pin on Agoda all indicated Resort & Spa, with no mention of any other property. When we asked the front desk for assistance in resolving this issue, the repeated response was that it was “Agoda’s problem” and that we needed to contact Agoda ourselves. When I asked whether the hotel should update or clarify the information on their official listings to avoid misleading future guests, no clear answer was provided. This suggests that the issue is known but has not been actively addressed. It is difficult to believe that a hotel genuinely concerned about its guests would remain indifferent in such a situation. We waited at the front desk for almost three hours before finally being given a room at this property. During this time, when I asked when the issue might be resolved, the only response we received was that they were “working on it,” without any specific timeline or explanation. Eventually, the solution offered was： Asked us to pay for another room without canceling the previous room！ Throughout the entire process, the staff did not appear particularly proactive or willing to take ownership of the situation. Whether I asked about the expected resolution time or about responsibility for inaccurate official information, the overall attitude felt dismissive, with the responsibility consistently redirected back to Agoda. If you are looking for a smooth and supportive experience upon arrival, it may be worth reconsidering, as the service here may not be reliable when issues arise—especially those related to bookings and official information. That said, the location is good. Additionally, this is the room we were assigned, labeled as a “garden view.”

I chose this hotel for the location as I have family living locally. The hotel exceeded my expectations. The 1 bedroom apartment was really big and the beds were extremely comfortable. I loved the view from the balcony. The views of Rodney Bay and Pigeon Island from the restaurant are fantastic. The food was delicious- especially the breakfast buffet which included lots of local delicacies. The staff were all exceptionally friendly and helpful - Ronald on the beach happily helped with deckchairs and umbrellas - always with a smile. I would have no hesitation of staying here again.

My family and I (2 adults, 2 children ages 9 & 3) really enjoyed our time here. We opted for the all inclusive package which was totally worth it and makes things easier with young kids. Food was excellent, staff were friendly and attentive. Our room was quiet, clean and had an amazing ocean view. The pool was perfect and the beach access was just steps away. Every night there was some form of entertainment and was something different and enjoyable each night. It helped that there were shops within walking distance to the resort as we needed to replenish a few things like travel snacks and sunscreen. The resort is under construction but from where we were you would barely notice. Looks like it will be an even better experience once completed, but again; we wanted for nothing during our stay - except maybe a few more washcloths! For some reason they were hard to come by. All other towels were plentiful. The room had a few small things that could maybe use some improvement but nothing that negatively impacted our trip and nothing that would stop me from going back. I highly recommend for couples, families, solo travelers, groups, etc. Great place!

Great location on the beach. Room very nice, big and comfortable. Hot water. Air conditioning 100%. Staff amazing!! Very friendly and polite. It is a small hotel but because of cruise visitors it could be nicer if the hotel had a bar on the beach because only one bar for the whole hotel it gets crowded and the staff gets overwhelmed so the guests. I did enjoy the food. If you are picking you always can order pizza , burgers and fries from the menu. The coffee shop is a plus. I did use the gym and it works for my needs.

Visiting St. Lucia has been an amazing experience. The beach resort was beautiful!! 100% worth the visit if you’re staying at the hotel. Dining at the Hi Tide restaurant was also really nice. ||A special shoutout to the restaurant supervisor, Nickel. He was incredibly friendly, warm, and welcoming, and made sure we were well taken care of. He truly made the experience more positive and enjoyable.||Highly recommend!

Michelle from reservations was amazing, her customer service was on point. Curlis and the front office team on the day of check-in the 27th, was amazing, sang happy birthday for my partner and Curlis gave us a great tour of the property and took photos for us. Dimitrius from the bell hop department gave great service, carried our bag to the room and a quick tour of the room was given. Teddy the bartender amazing drinks, good energy and personality. Konelle the chef, he's doing great things in the kitchen. Yannick kept making sure we had drinks, food etc. ||So on the not so good part of it. We got to the resort around 4 pm and the room was not ready. We were escorted by Curlis to the bar, whete we had drinks and then was informed the room was available around 5:30pm, an hour and a half after it should of been ready. The balcony ( includes the furniture and floor) was covered with dry hard bird droppings. I looked over to the room next to us and saw that balcony was also covered in dry, hard bird droppings as well. That was very disgusting and disappointing. I was assigned room 509.. House Keeping needs to be spoken to. I work at a all inclusive hotel in the north with same star ratings and I believe when booking an all inclusive hotel I shouldn't have to pay for watersports. The package only came with the room,drinks and food nothing else, not even a bottle of wine or champagne in the fridge, just water. Where I work everything is included apart from privates. Hope this helps improve the resort and overall service.

The Resort is very clean. The staff is amazingly nice. One of the maintenance guys climbed a palm tree and got me a couple coconuts so I could make "Jack-O-Coconuts" for Halloween 🎃. The food is ok and I wish there was a larger variety of food to eat. All in all it was a wonderful stay. Thank you Bay Gardens Beach Resort for the great time! 🌴 🍹 ✌🏼 ♥️