Bay Gardens Beach Resort & Spa

The hotel is lovely and the staff are nice enough. Cleaner was fantastic and always did a good job with our room. Main issue was the people on the beach hassling you while trying to relax. They either had jewellery or fruits to sell you, and if you weren’t interested in those then they tried to sell you drugs! Not ideal when you’re just trying to have a relaxing getaway.

First off we had no coffee in the room all week, day before we left the put some instant coffee in there. $5 US for a coffee at the restaurant. That’s crazy. Petty theft was an issue for us. We had luggage stolen off the luggage cart as the guy was bringing the stuff up to our room. I told staff, security, management. Never saw it again. They have cameras and wouldn’t bother to look. That was a huge disappointment. The food at breakfast was great, everything else not so much. Especially for kids, they have so many kids there you would think they could have a kids menu with pizza, chicken fingers, hotdogs. Spinnakers for $10 US you could buy a decent kids meal. Sometimes the booth between the hotel and spinnakers had hot dogs.

All in all great stay staff very welcoming and friendly. I enjoyed my stay! Would definitely want to stay again. Big shout out to Vernice the restaurant superviser 10/10 excellent service please ask for her when u visit the restaurant.

Bay Gardens Beach Resort is in a beautiful location, and the beach itself is truly lovely — soft sand, clear water, and gorgeous views. The setting had so much potential to make this a wonderful getaway. Unfortunately, the resort itself did not live up to the surroundings.||||I had high hopes for Bay Gardens Beach Resort, given its reputation and location, but unfortunately my experience fell far short of expectations.||||The biggest disappointment was the restaurant service. Every meal — whether lunch or dinner — was a test of patience. We regularly waited hours for food and drinks, only for them to arrive cold. Staff often ignored our table, and we constantly had to chase someone down to place an order or even get water. The menu was extremely limited, with the same items repeated day after day. Most of the options were not appealing, and the dinner menu in particular was very poor. Dining, which should have been a highlight, quickly became the most frustrating part of the stay.||||The property itself also showed a serious lack of upkeep. The pool was consistently dirty, and the surrounding floors didn’t appear to be cleaned regularly. Our room was not well maintained — the shower was never cleaned daily, so sand built up quickly. Fixtures and furniture looked rusty and old, giving the room a neglected feel rather than a relaxing, tropical retreat. To make things worse, there were far too many mosquitoes inside the room, which made it uncomfortable to spend time there.||||While the location itself is beautiful and the beach nearby has a lot of potential, the resort does not live up to the standard it should. With better management, proper cleaning, and staff training, this could be a fantastic destination. Unfortunately, as it stands, both the service and the facilities left me extremely disappointed, and I cannot recommend it in its current state.

We were there during carnival week. Hotel was at full capacity but you’d never know, still pretty quiet, always got our preferred sea view seat at breakfast and dinner. Many of the guests were playing in bands so got up close views of many gorgeous costumes. ||||Only downside was we reserved a garden view room. We were warned that because they were close to the construction of their new resort we might hear the banging. This actually wasn’t the problem. Garden view rooms are tiny. The patio faces the construction which obstructs the natural light from coming into the room. So whether or not the curtains were opened or closed it gave the feeling a of small dark closet. At reservations choose sea view or pool view or ask not to be put in Starfish (building 4).

Resort for a day experience excellent. Ocean/beach delightful. Pool warm but nice. Lunch buffet was good. All staff were welcoming and friendly.

Every year, we take one vacation to celebrate our wedding anniversary. This year, we chose Bay Garden Resort & Spa in St. Lucia during the last week of June 2025. ||Our stay at Bay Gardens Resort & Spa was the best experience we have ever had. ||When you take one vacation a year, and it's for your anniversary, you want a vacation that you will always remember. This was truly one we will never forget. The resort was beautiful and checked off every box anyone could expect or want in a vacation resort.||Let's start with the staff. We have never met a friendlier/nicer group of individuals. They always went above and beyond to make sure we were having the best experience ever. They definitely succeeded!! The food was also top-notch. We did the half-board plan, which was breakfast and dinner. We did this because we spent the majority touring St. Lucia or lying poolside or at the resort's beach. ||Back to the restraint and food. Breakfast was everything and more a person could want. The variety of food made it hard to choose what to have. And from the made-to-order omelets to the buffet, the food was beyond good. Dinner was no different. The variety of options was incredible, and the food was a 5-star dining experience. If we could give it 10-stars, we would. The staff were also wonderful and always catering to our needs. Great customer service. One staff member, Curlis was simply wonderful. She remembered our names and, if not waiting on us, always made a point to come over and say hi. You would not get this type of customer service and any other resort. Or we have never had that. ||I didn't want to forget something that was also special to us. Once the staff found out we were there for our wedding anniversary, they used palm ferns to spell Happy Anniversary on our bed and were very creative in making a towel look like an anniversary cake. I can honestly say that made our day!! Again, our feeling is that nowhere else would have done that.||I could go on with even more things at the resort that made this the best experience we have had for our wedding anniversary. ||If anyone is looking for an incredible vacation, Bay Gardens Resort & Spa in St. Lucia is the place to go!! We highly recommend it!! We would love to return someday for another wedding anniversary vacation.||||George & Amanda

The staff was super kind and helpful. Something as simple as remembering our names was a delight. Rooms were clean and spacious. The resort as a whole was a treat.