Bay Gardens Beach Resort & Spa

The hotel was more shabby than chic, but the staff were very friendly. There is a major building going on to the side for extension to the hotel, so make sure you are not booked in that side as we were. We were moved poolside after two days, which was fine . Service was very slow of an evening due to lack of staff which I had corrected. The entertainment was adequate, but everything seemed to close down after 10.30pm. So if you wanted to drink on you had to go out of the hotel. Summing up, the hotel needs a revamp in various areas but the beach was lovely and swimming beautiful.

It should be 3.5 stars. Location is PERFECT. Staff is fantastic like all Saint Lucians. But great service makes up for little outdated quality of rooms, and food quality is lacking the 4 star rating. On the other hand atmosphere in the evening and the multiple events everyday make it worth staying here. One could stay in their other hotels in town and take the free shuttle to the beach and save lots of $$

Close to the airport. Very handy for day use after getting off our cruise. We relaxed on the beach and got our last day of tropical sun. Clean rooms and overall nice facilities. Clean bathrooms by the ocean. Excellent place to hang out until or afternoon flight. Highly recommend!!!

The rooms at the hotel could be a bit better and we had a few days where we didn't have hot water for showering. However. The staff is amazing. They treat you so well and go above and beyond. Notably, Harmony and Ms. Helena are gems and treat guest so well. We will definitely be back to visit.

I would not recommend this place. The rooms were dingy and dated, and did not feel secure. Our sink filled with water with minimal use and took hours to drain. There were drains in the floor of the bathroom that accumulated water on the floor. They did not even have something as basic as a coffee maker in the room or in the lobby, so you would have to hunt someone down to get you a cup of coffee in the AM since the 2 "cafes" were never staffed. Was never able to get a towel at the towel hut since they were always out. The food in the restaurant was not good and there were times we would stand there waiting to try and get a table while staff just walked by and ignored the line of people waiting (not just a few minutes). The surrounding area was not nice and did not want to walk there after dark. I'll say the beach was nice, and the staff at the front desk was helpful when needed. The tour desk was also very helpful. However, it was not enough to outweigh the disappointment with our stay.

My husband and I, along with our family, spent 7 days at Bay Gardens Beach Resort and had the all inclusive option. ||We were very happy with the stay overall. Clean rooms, great pool, wonderful beach area! Staff were nice. Some very friendly. ||Special shoutout to Candi who took great care of us the entire week. We were so sad to say our goodbyes to her! ||The food was pretty good overall but got repetitive after a week. We had one extremely rough night at dinner. Dinner took 2 hours and 40 mins in total. We had to get up to get our own drinks and water. Appetizers took 1 hour to get. Very very frustrating as time is limited on your vacations and we didn’t end up eating until late at night! Many people were upset and this was escalated to the managers (so we were told).

Resort was run down and showing its age. Food was way over priced and not good. Our room looked like it hadn’t been kept up for many years. The pool and ‘hot tub’ were both in poor shape. This hotel may have been nice 10+ years ago. It is way overdue for a complete renovation.

This resort is on the other side of the island, an hour and a half from the airport. LWe called for shuttle service on arrival and were given a third party number with whom we negotiated a price. We arrived later than expected at the hotel and i would not consider the greeting as warm and friendly. We were expecting a 4 star destination, considering the price and reviews, but found the staff to be sullen and untrained. The resort advertises free water in the room. This turned out to be a glass bottle, which we were advised could be refilled at water stations downstairs the hotel. My friend's sheets were so torn that she actually stuck her leg through them. We returned to the room after breakfast to find that the beds had been made, but the torn and tattered sheets had not been changed. When the front desk was made aware of this, absolutely no action was taken. On our second or third day there, there were no towels available for the beach or pool at 11 am in the morning. On pressing, the towel attendant said, "There's a soiled one here if you'd like to use it." There was no food or drink service offered at the beach at the property, although it was promised. So you would have to make your way back into the bar area from the beach of this "4 star" property to order and retrieve your food and drink. I would not stay here again.