Bay Gardens Beach Resort & Spa

We booked for my 4 year old daughter's birthday and had an awesome time. The check in and check out process was extremely smooth. The guy at the front (wish I remembered his name) was very nice and gave all the information we needed. Elsa the duty manager was attentive and friendly. She always checked if we were having a good time. The restaurant service was slow on the first night but we didn't mind as we were in no worry. The restaurant had a few persons worth a mention. Kenyan, Yanic and Curlis were amazing and efficient. Shout to Fran at the kids club who ensured the room was decorated and made sure my four year old had an amazing time. I love the fact that there is always something to do for kids and adults. Most nights have entertainment and the water park is a lovely addition. Will choose Bay Gardens every time for my family staycations!

I booked this hotel after reading the reviews some of which were good and some not so. I decided I wanted to experience it for myself. On arrival there was a warm reception and a complimentary drink. I had a double deluxe pool room, with easy access to the pool at one exit and the beach at the other exit. The room was very clean and the bed comfortable. Breakfast was amazing and so filling that I didn’t need to eat anything until supper time. I came to Saint Lucia to celebrate my 60th birthday, the staff were aware of this and sang happy birthday to me and sent me a bottle of bubbly to my room as a surprise. The hotel is in a good position and a short walk to the town centre. My son enjoyed the gym. I would definitely recommend this hotel and look forward to going there again.

The hotel was nice but the roaches in our room and bathroom made the trip super unpleasant. They offered us 1 free dinner to make it better but it didn’t. Would have been a really great trip if i was actually able to sleep at night and not worried about roaches.

I just returned from a girls getaway and stayed at this beach resort. Overall, it was a nice visit and the staff were top notch. They were extremely friendly, outgoing, and made sure that everything was in order. The beach is quite nice and well maintained. The water obstacle course was a blast (4 women in their 50's who couldn't resist trying to pretend we were in our 20's). The food was good, although limited in selection. We didn't get the inclusion of food in our package but still had a few breakfasts and one dinner there. The breakfast buffet was a little expensive so we chose to eat at a beach restaurant called Spinnakers which was more reasonable in price. ||Here are a few of the areas that could be improved:||1. Pool was dirty. The water was not clear and had sunscreen all over the surface (looked like gasoline). The pool floor had not been cleaned in a while so we avoided it altogether. They ended up closing the pool after another guest complained. I'm not sure if that's what it takes for them to maintain the pool, but it was cleaner by the time we left (we still didn't want to go in though).|2. NOISE pool side. There is a covered outdoor concert area just outside the resort. Concerts happen every Saturday night, and they are extremely loud if you have a pool facing room. Our beds were vibrating from the intense volume, and it went until 2:30 am. No sleep was had that night. Highly recommend you get a beach facing room and you'll avoid that nonsense. |3. The walls are quite thin between rooms. We could hear our neighbours talking even though they were talking at a normal level, and their TV was always on. We had to ask them every night if they could lower it. Speak quietly if you go as everyone will know your business.|4. The number of beach vendors seemed to increase over the few days on our visit. It got a bit tiring telling them 'no thanks'.||Overall, a nice place to go and it is close to bars, restaurants, and a short drive to Pigeon Island. Make sure to get a beach facing room!

This hotel was the best choice and would recommend. Very clean, staff friendly and helpful and we got upgraded to a beach front room this made our holiday it was definitely a WOW and would book this type of room its worth the extra. We had a few negative points :- no Jacuzzi working, pool was not clean on arrival but did get better by the end of our holiday but we used the beach more as this was beautiful and kept clean. Meals were repetitive and service took quite a while but was good quality food. We booked All Inclusive and glad we did as St Lucia is not cheap to eat out, the hotel do offer packages to eat at few other restaurants in the resort we would pay for this for the change and experience. Overall we would go back.

The rooms are substandard. The AC in the living dining area did not work properly even after they came to "repair" it. There was condensation in the bathroom ceiling, the lights were rusted around it to show it was not recent. The beach was very nice and so was the water. I am not coming back to this facility.

The beach was great! There are plenty of chairs and everyone who wanted one had an umbrella. The bar and the bartenders are outstanding with great drinks, great variety, and fast, friendly service. The All-Inclusive dining was a real disappointment and it the only reason I didn't rate the resort 5-stars.

I feel that reviews are subject to the type of person. I prefer to stay at a Ritz Carlton or the Viceroy property. The people at the front desk are very nice. The beach is nice and clean. The water park was fun. The cost of the water park was included in the hotel fees. The actual property is bad. Out dated. Needs major repair. Bathroom toilet seat was broken. I was hoping the cleaning lady would notice the issue. Did not. Had to step up into a shower. Not comfortable. The restaurants breakfast buffet was gross. Missing food. Lacked people. There was no service at the beach. No one coming around which you typically see at a resort. The gym was outdated. Some people who did stay at the property were older.