Caleb C.
Yelp
Okay buckle up, this is quite the story. Essentially my wife, child and I were traveling down to Coos Bay for my grandpa's 90th birthday. My parents have stayed with an RV at this place a few times, so they recommended it to us. We were initially excited by the cabins and the airstreams and the view seemed like it would be pretty cool as well.
As we drove down, we realized we might be a bit later than the normal check-in time, so we called early into our drive (maybe 3-4pm) about 3 times asking about process for a late check-in. There was no response. Eventually we left a message and texted the number on their website asking about the process (they explained our arrival time would work, and it was different than what was in the email/website). After we received the text, we called the number again as we wanted to ask if there was the opportunity for a late check out to help with our son's naptime (he is a toddler). They informed us that this would not work with their books (totally understand, we'll make it work).
Here is where things really start to go south, we arrive at the site, check-in and as we are leaving to go to our cabin the person at the front desk says "oh by the way, we have been having issues with the water today, so the water is turned off and you might not have access to water". Not really knowing what to say, I responded by saying "...well hopefully we have water...." There was another whole issue with the key getting bungled at the front desk, which I wont dive into in this review. Either way my family and I go to the cabin to check out the accommodations and sure enough no water. Please keep in mind that my wife and I are potty training our toddler which becomes extremely difficult not having access to running water. This was extremely frustrating as we were in contact with the front desk in the afternoon, and this issue could have been brought up to us earlier
I went back to the front desk and explained the situation, how our cabin didn't have water, and asked what they could do for us. Their response was "There is absolutely nothing we can do", which felt extremely disingenuous. I had to throw out ideas, can we move to another cabin? Are there other sites that have access to water? If we leave and find other accommodations, can we get a refund for our stay? They wouldn't even commit to a refund for us, which was extremely frustrating for us. We went back and stayed at our waterless cabin, trying not to flush the toilet to quickly to ruin our one and only opportune flush. Eventually after a couple hours, the water came back on. We thought our problems were over, but then 30 minutes or so later they messaged us telling us the water would be shut off from 10pm to 8am. We expressed our frustration to the front desk to which they responded with the same "Out of our control, there is nothing we can do".
The next day we were gathering to leave, we received a text message saying that they actually did have the ability to do a late check out by 1 hour. Without getting into semantics this didn't fully work with our son's naptime, explained that we would be leaving at 11 anyway.
After we had left, the front desk sent a text message saying "after reviewing our reservation and the issues we encountered, they would give us 10% off our booking" I responded by stating "I get things happen that are outside our control and issues like plumbing failing come up randomly. I think it's a fair assumption that a cabin stay with no (or intermittent) plumbing is not the same as a stay with full access to plumbing. This complicates things with a toddler seven fold. When this was brought up to the front desk the response was "there is nothing I can do" which doesn't seem genuine. There may not be anything the front desk can do about the plumbing, but I think as whole most people would say this is definitely not equal to the cost of a full night stay. It's just a bit frustrating that it took until mid-day today to officially recognize that. Was our trip affected more than 10%, I would say so."
They then proceeded to raise the refund to 20%.... Honestly, it felt like dealing with a high pressure sales team. It felt like they were just going to slowly raise the refund until the customer stopped bringing up the issue.
Don't stay here, there are better places. The management is extremely bad. I recognize this isn't everyone's experience, but just a heads up if things go poorly, they probably won't refund you or will try to get around giving you a refund.