Bay Village Tropical Retreat

All around great experience, rooms are a little noisy. Friendly staff, nice pool, good restaurant ( Balinese cuisine ). Rooms were very clean and spacious. Has a spot for your (rental) car, it is limited to like 8 cars though. Would go again

Food & service was excellent. So friendly and welcoming. Well priced & close enough to everything with a car or uber. Bed was comfortable & plenty of storage. Overall we had a pleasant stay.

Not what we expected. What we booked wasn't what we received. Reception staff very rushed and only gave us the info they obviously were required to mention. The room had a lower damaged door and the ceiling fan had a wire hanging out. Just the entire room was disappointing. It was clean but old. The surrounds are nice. We were in the numbers from 300+ and I think it is a older section. Nothing against homeless but it appeared they accommodate some within this area. The location is ok. A nice walk along the Esplanade into the main area of Cairns. I would recommend to look for other accommodation.

Overall good, but a very strong paint smell in the room, there also was a bad smell coming from toilet. There was a large spider on the wall in the bathroom. The balcony was very dirty as if it has never been cleaned. But the customer desk personnel were very friendly, courteous and helpful. Next stay we will book an apartment room instead of single room. But overall it was pleasant apart from the abovementioned.

We had a fantastic experience at this hotel the staff were incredibly friendly and went above and beyond to make our stay enjoyable. The rooms were clean, spacious, and beautifully decorated, providing a cozy retreat after a day of exploring. The pool area was spot on it was perfect for relaxation. The location is a bit concerning as it is near the hospital our room was in a perfect spot.Overall, it was a delightful stay:)

I stayed at this hotel two nights recently. At reception, they had difficulty finding my reservation and told me I wasn't booked in but then found it. The veneer on the room door was peeling off, the paint was peeling off the ceiling and the wood in the room was scratched and in need of a sand and paint. The mattress on the bed was worn out and should have been replaced some time ago resulting in feeling stiff in the morning. Overall the hotel is in need of a complete renovation and I would definitely not recommend it if you want a good night's sleep.

Had a great experience here. My room was v quiet & comfortable, bed was great, I slept really well. I was expecting wifi issues based on other reviews & packed a wifi extender to use but it wasn't needed, didn't even take it out of the box. Staff were super helpful & friendly. Good location near the CBD, Esplanade & CBH, only a 15-20 min drive to the northern beaches. Lovely Indonesian restaurant attached, which also does a European breakfast & decent coffee. Will be my go-to hotel on future trips. Thank you to all the lovely staff, from reception, to restaurant to housekeeping - all fabulous!

There are much nicer better value for money hotels closer to the CBD. The rooms are small and out dated. The amenities need to be updated. The staff are friendly and try to make your stay as comfortable as possible. Would not stay again, do not recommend

The two of us were put into a family room which gave us plenty of space. The bedroom was separate and had nothing else in it but a bed and bedside tables. The TV, kitchen, wardrobe and other two beds were in the living room. The place was clean and serviced each day. There were a couple of maintenance issues. The cold water tap screamed when it was turned on and scared us each time we washed our hands. The disappointing aspect was the smoking on the walkway outside our room and around the pool. The motel is located well and you need to try the Balinese restaurant in the same building. There is off street parking but parking in the street is OK even though it is opposite the hospital.

Nice hotel, very friendly service. Pros: based on other reviews online, seems like they really listen bc many issues seem fixed. Nice AC in room. Good shower pressure. Spacious rooms. There are room only retreat accommodations on one side and apartments across the street. We stayed in room only. Nice room fans and AC although common room w extra small beds can be a little warm. Free sunscreen and bug spray in common area. Small but nice pool. Free pool towels. Lots of lounge chairs outside of the rooms. Laundry facilities with $4 for wash and $4 for dry. $2 to get a packet of detergent from front desk. Although the wash is so short, 25min, that we had to wash twice to get the detergent streaks out of clothes. Nice common areas. Friendly Grocer store and a few smaller restaurants about 5 to 10 min walk from here. 2 blocks from esplanade. 15min taxi ride from airport, about $25 Cons: 20 min brisk walk to the main pier and food places. This can be surprisingly tiring in the heat and humidity. WiFi only free for one device. Other devices are $5 for entire stay (at least 7days). The walls are thin so you can hear others walking around outside but we didn't have any issues. Smoking trays outside of rooms, but didn't have too many issues with smoke getting into our specific room yet. Not many outlets in room, had to use the kitchen outlet for phone charging. Otherwise pretty nice stay! Very relaxing.

Place was very motel looking. Would not recommend staying here. The pictures are very misleading. The beds are super uncomfortable and the walls have dings and paint missing. And our fridge is brown on the outside