Baymont by Wyndham Kansas City KU Medical Center

Probably the WORST hotel I have ever been to. We checked in and immediately noticed that the photos online were extremely deceiving. Outside of the building smelled like straight urine. Once inside the mildew hit you in the face as it covered the vents in the main lobby. (photos included). Our room was absolutely disgusting. Stained bed sheets/comforter, stained shower curtain, hair in the shower from a previous guest, pimple patches stuck to the carpet, a suspicious looking (possibly bodily fluid) next to the refrigerator and to top it all off… The smoke alarm had no batteries. The compartment was just left open. Once we noticed that last detail we went to talk for a refund and it took some convincing but the front desk clerk was willing to work with us after he inspected the room himself, which is totally fair. Would not recommend this to my worst enemy. Yuck.

It could have been much worse. Mainly was annoyed that I asked for a late check out and reminded them 3 times and they still came knocking on my door at 11:15. My room wasn't comfortable. The shade was broken, hair residue in tub, and trash in bin. None of those deal breakers- again more annoying than anything. Several restaurants within walking distance. Big well lit parking lot. Several buildings make up the hotel with 2 levels. I didn't see an elevator. They had an outdoor pool. Vending, on site laundry, ice machines, complimentary breakfast. The breakfast was good. $77 for one night. That's reasonable. I like that most hotels are converting lamps to have charging ports. Nice touch.

The first room they gave us didn’t have a shower curtain. So we had to completely move rooms. Then the $150 they charge you for a deposit they told us would take 1-2 days to get back. Then they told us 2-3 days. After 4 days I called back and they told us 2-5 days. It’s now day 6 and still no deposit back. The front desk never answers the phone, and when they finally answered and took my info to call me back in 10-15 minutes they said. Here I am waiting on a call back 2 business days later. What a joke.

I was provided with a room that wouldn't lock, so I requested another. The second room was missing the secondary lock and had the hair dryer ripped off the wall. The third room has a sink that didn't work and the room hadn't been cleaned. When I requested that they cancel my reservation, they refused to refund my room even though I had tried to move three times. I left anyway. The hotel was dirty and clearly not taken care of. Don't stay here!!

Don’t stay here. We thought this would be a clean, comfortable hotel based on photos. When we arrived, we found a dirty, outdated entry area with unprofessional staff. We got into our room and it was appalling. Stains on the bedsheets, sticky bathroom floor, broken glass between the window panes, no hot water, missing outlet covers, missing panel on the microwave. We called Booking to request refund or relocation. The staff offered another room but we weren’t interested, so they said they would authorize the refund. We confirmed that with them before we left the key with them (after the guy at the desk spoke rudely to my husband). We found a new hotel and spent the next several days on the phone with Booking because Baymont STILL hadn’t authorized the refund. Now Booking is opening an investigation because the property has refused to refund us. Do NOT stay here if you can help it.

If I could give zero stars I would. Customer service is lacking extremely, the lobby area and hallways are mildewed looking and smelling. Once you get in your room the smell of smoke and mildew hit you like a train ( I have asthma so this is problematic although I’m stuck at this hotel) the beds are extremely uncomfortable (very springy) the price you pay for this hotel IS NOT worth it, at all. OH I have my dog with me and we missed a night of staying and they still charged me for my dog that didn’t sleep here. So that’s cool too. I also found a pill on the ground that my dog could’ve eaten or my partners kid could’ve swallowed. This place is a dump and If I could get a refund I would go somewhere else. 10/10 DO NOT RECOMMEND.

Just spent five minutes on the phone with "Lisa"? from the front desk trying to reserve a room for a few weeks in advance, in between every single basic question I asked she disappeared for a few minutes to barely answer the question in a vague way. Never told me what the price of the room was, said she wrote my name down and hung up. I am going to actively search for your competitors and go with them even if they cost more. Thanks Lisa

Some rooms were better than others. The lobby white doors were dirty. I asked for a receipt or invoiced when I checked in and was told I will get it upon check out only. I had unauthorized a $100 charge on my debit card in which US bank locked my card . I was happy the bank notified me but it took almost 2 hours on the phone with Wyndham before it was taken off.

Pool is disgusting. On site laundry takes quarters but the front desk can't give you change. Trash all over the property, mini alcohol bottles, dog waste and cigarette butts by all entrances. You get what you pay for.

The lobby restroom was filthy and had no soap. Our room was dirty, the bathroom had an unknown substance on the floor, and the hallway smelled like marijuana.

While traveling from New York I book a reservation for the day on 07/15/2023 ...Well!! when we got to the hotel the electricity was off cause of a power outage( I WASN'T GOING TO SPEND A DAY AND NIGHT WITHOUT POWER) so I canceled the reservation and "they" still charged my credit card!! We didn't even stay there. What a GYP!!!!

Don't be fooled by the Wyndham name attached... If I could give it a zero stars I would. Worst hotel experience ever. Room was dirty. Thankfully I was only staying one night, or I would have left. I opted to wait on a shower until I drove 4 hours to home because there was mold in the bathroom. Staff was not friendly. Staff walked into our room in the middle of the night... still don't know why. Charged my credit card twice and gave me complete runaround about refunding me; told me that I had made two reservations. Would only recommend to someone as an act of revenge.

This is a terribly managed hotel. My first night, the fire alarm started obnoxiously blaring at 11:30 PM, so I went outside and waited as two fire trucks pulled up just to turn the alarms off. The second night, as I was sleeping, somebody from the hotel came into my room - whoever allows things like that to happen at their hotel is a flat out bad manager. The whole place smelled like paint and contractors are working in half of the rooms. My room itself was fairly run down. I will never stay here again, especially knowing that other hotels at the same price here in KCK are exponentially better.

Place is aun ser remodeling so everything is super messy and dirty. Very disappointed.

We just stayed the night here and that is what I would recommend. The room was clean but you can feel that they just added some items in the room when they became Baymont to try to make the room feel updated. Just keep in mind that this is NOT a typical Baymont Inn. If I had known this I would have looked elsewhere for the amount of money it cost. It is also not on the most desirable part of town. We were tired from traveling so it was fine for the night. The beds were lumpy, but again we had been traveling and were super tired. They do allow pets for an additional fee. The free breakfast is just for someone who is not fussy or picky. Check in was a bit chaotic and long since this hotel has men from the railway stay here and they had just arrived. Only one lady was at the desk. The front door area needed to be salted more and scraped since there was a lot of ice. The gym is basic but everything worked.

This very efficient sandwich shop operation does a great job in all aspects of preparation and service. The owners may have been inspired by the wonderful movie Chef, transferring the art of food into a great clean space hovering right above the Plaza on a tiny side street. This is a great place gets my highest recommendation.

Disgusting motel feel. Don't stay here unless you plan to bring your own linen and clean the entire room. The bathroom lights did not work and there was hair on the pillows. I will stop there with the details but there was plenty more to complain about. If you can afford it, just pay for a real hotel. This place killed our anniversary weekend. Lesson learned.

Well They screwed up our reservations, did comp us a room to make up for it. The shower was a trickle that changed from hot to cold to very hot, but it did wake me up. The breakfast was typical. Could not find salt or pepper for the eggs. The coffee is too weak. The keys work in the locks sometimes. So all in all............... And they overcharged us for our room.!!

This place used to be the Best Western Inn. Good location, about 5-10 minutes from American Royal & good food selections nearby. Hotel was OK - beds were kind of lumpy, AC could not turn off/turn down (only option was to ask hotel staff to unplug), no shampoo. We came for the American Royal & friend stayed they had stayed their in the past and that the hotel had been overbooked. Fortunatly, that wasn't the case for us this time but I did see another couple angrily wandering the halls. Trash was left out in halls, no elevator, when fire alarm started beeping the staff just licked the battery and said "that should have another few hours left." They do offer breakfast.

A huge shout out and appreciation to Danielle and the gang at the Baymont. We are storm refugees and they have been amazing to work with as we have had to juggle uncertainties related to power failures and unknown repair windows. They took us in for a very reasonable price let us bring our little dog for a reasonable charge and have kept us fed, powered up and rested. VERY kind people and our pup loves their bacon.

By far the worst hotel I have been in. Bugs everywhere including cock roaches. Bathroom door doesn't close because the shower leaks water all over the bathroom. Just very scummy! Will never stay at this place again, way way over priced. Find somewhere else to stay. Gave it one star because there is no negative star.

If I could leave zero stars, I would. This place is disgusting. There is mold in the shower and the bed is hands down, the most uncomfortable bed I've ever used. We stopped here last minute but after looking at the other reviews, it seems that we aren't alone in being disappointed with this place.

Checked in for Comicon, was told room was ready. We go to the room, to put our stuff in. Room hadn't been touched. We put our stuff in the closet, notified front desk, and was told it would be ready by the time we came back. This was shortly after 12pm. We came back to the hotel at 8PM, and nothing had been done. we were furious. They came took care of the room. Beds were comfy, direct tv selection was good, AC was great. Wifi was meh at best. Second night, again no one came to the room , we got a knock around 6 asking if we needed anything... That was after the wife had gone down an hour before to get clean towels. I worked for many years in hotels so I know things happen, but they definitely need to get their act together housekeeping wise. Affordable rates, good location. I will not be staying here again however.

We actually really enjoyed staying here. I wasn't sure because of the price and other reviews but the rooms were nice and the beds were comfortable. Pillows were a little hard for my taste but my husband and kiddo liked them. Breakfast was surprisingly good and they have room service if you want it. We plan on staying here again

Location is nice, there's a decent taqueria just a few steps away. Don't expect them to change your bed sheets, bath towels are a bit questionable. Would rank below franchise budget motels like motel 8.

Terrible service. Waited over an hour to get checked in and waited roughly 20 minutes to get checked out which should be the easiest part. Lady at the front desk was on her cell phone and pointed her finger at us and said "one moment." They also charged us twice for the same room so we had to wait even longer for them to figure it out. The employees are very incompetent and hard to communicate with. Besides the horrible service, the rooms were ~ok.

I made the mistake of booking this hotel to prepare for my wedding day. We were assured an early (11 am) check-in and it was near our event space which is why we booked. However, even after calling 3 times to confirm, when we arrived on the day our room was dirty and we were asked to use another room until ours was cleaned. When I showed my disappointment at not being able to use the room we had paid for AND double checked, the GENERAL MANAGER was extremely rude and said "Well, we're GETTING you a room." I was frankly getting upset at that point due to her lack of professionalism, follow-through, and bad attitude and told her I didn't appreciate her tone. She then raised her voice at me (the customer, not getting what I'd paid for on my wedding day!), and said she didn't appreciate MY tone. At that point I walked out, furious, and nearly left to find somewhere else to get ready at the last minute. Due to the kindness and efficiency of the front-desk associate, Tiffany (thanks Tiffany!), we ended up getting our original room an HOUR later, so we stayed. However apprehensively. Dirty hallway floors, lumpy bed, and broken curtains but acceptable room for the price and proximity to where we needed to be. Don't stay here, at least while Debbie Jo is the manager. Sorry for being upset with you Tiffany, you were just trying to do your job with a lack of professional management.

I stayed at the Oak Tree Inn overnight on 04/29/2016 because it was close to a concert I was attending in Kansas City(Slim Cessna's Auto Club-YEAHHH!). The rates were very reasonable. Unfortunately, that does not make up for the dirty room and resulting billing hassle that I had to endure. As I stated above, the room needed a good cleaning. There was hair on the bathroom floor and in the bathtub. There was also a filthy looking mat on the bottom of the tub and it was worse under the mat. If that wasn't bad enough, when I returned home, I found that they had debited my checking account twice for the stay. When I contacted Oak Tree Inn, they kept telling me that I was wrong, that they only charged me once. I offered to fax them documentation showing this but they did not want it. I then called the corporate office, who were very nice, took my info and assured me it would be resolved but did nothing else. I had to end up going to my credit union and filing a dispute on the duplicate charge. Ten days later, I finally received the credit. I will never stay at any Oak Tree Inn anywhere again.

I've stayed at this location at least three times. And, honestly, I've tried to give this location a chance. It's in very close proximity to my fav restaurants: Houstons, Oklahoma Joe's (less than 10 minutes away)...downtown shopping, the rates are low and overall the place is sufficiently maintained. BUT...most of the staff is loud and unprofessional. The housekeepers do not wear a uniform. They actually wear everyday clothes to clean your room. I thought that was weird. Check-in is at 3:00pm...don't even think about checking in early. I learned that the hard way. Most times, I have an early flight when visiting Kansas City. Each time I arrived, I called the hotel to request to check in early. Each time I was refused. Even speaking to the manager proved futile. I think I found out during my latest visit why check in was not allowed early. Housekeeping does not begin to clean the rooms until after 1pm. One morning of my stay, I called the front desk at around 11:30am to have housekeeping services performed since I'd refused it the day before. I was told they would send someone right away. I called again at 1pm since noone showed. The manager knocked on my door to tell me that the cleaning "cart" was in the hallway near my room and that "someone will get to you when they get to you"...This was from the manager!! And the housekeeper did not show until after 2. The price for the room is reasonable. The rooms were neat and clean overall. The breakfast was meh. If you can deal with the loud staff and unprofessional manager, late housekeeping and no early check ins, you may find this hotel tolerable. For me, three visits were more than enough. I will not stay here again.

Sorry for you if you have to stay here! The showers trickle & at the same time sprayed water out of the side of the fixture onto the toilet so I had to clean the toilet. Used condom in the empty Kleenex box. Plus don't expect to get breakfast. The girl running breakfast was rude and LAZY. I know my husband & I didn't get any breakfast along with at least 3 other couples because it was 20 min before breakfast was ending. I said something to the front desk & was blown off. They must have forgotten they are in the customer service industry.

I don't usually write reviews on yelp or any other websites...but I was able to see and try lots of new things during my visit to Kansas City and really my stay at Oak Tree Inn spurred me to review a few places. If you are thinking about staying here, for whatever reason, don't. I cannot stress enough how bad our stay was. Let's start with the positives, because there were a couple good points. -The beds were actually really comfortable and I felt like I slept well...once we put towels down over the comforter to shield us from potential bodily fluids and I got over the fear of bed bugs. -Free wifi...but the wifi is slower than dial up. Seriously. Couldn't even get google maps or any other basic service to load over wifi. -Free breakfast...but you won't want to eat any of the food. I have never had scrambled eggs that were so cold and tasteless. Now on to the bad: -We reserved two rooms (our receipt we brought with us to check in showed this), yet they only booked us one room. -My friend who was staying with me was delayed getting to KC, so she called the hotel and gave them all her CC info and whatnot and they told her they would let me check in to my room. When I got there, Peggy at the front desk said this would not be possible. When she finally realized she had taken my friends info already, she agreed to let me check in to our ONE room, but refused to admit we had TWO rooms and told us that the hotel was 100% full.... until we showed her our receipt. Then magically another room was available! Lucky us. Peggy was incredibly rude and talked to us like we were stupid. I guess she was not wrong though as we were dumb enough to book rooms here. -I got to my room and upon walking in the door I was greeted by a very distinct smell of feces. I tried to open a window, vent the room out but it did not help at all. Finally I realized the smell was coming from the drains in the floor in the bathroom so I covered them with a wet towel and the smell went away. -Speaking of bathroom, the whole bathroom is a flat floor with a drain in the middle so when you take a shower, the water just flows right out into the entryway, what a great feature! -Stains, dirty carpet, ripped up carpet, wall peeling, etc. Its all here! -The real KICKER -- when I got to our room, I found a used razor in the room...a nice memento from my stay at the Oak Tree Inn. Unreal. Finally, the price here is way out of line. We paid about $165/night at this shithole. Seriously, for not much more $, could stay at a nice place downtown. If you are looking for a cheap place to stay in KC, just look for a Motel 8 or something with decent rooms, for the price here just stay somewhere nicer downtown. We had a great time in KC, despite this place being our home for a couple days...the food you all have is amazing!