Fran
Google
Dirty broken bathroom, broken air condition, broken ac outlet.
So sorry for that, the place is nicer than expected but they really need to mantain it better and learn how to deal with customer.
Once arrived the bathroom was quite dirty, a guy came with just a towel and used it quickly to remove some dirt… I asked them to bring me a spray and I would have cleaned it… they came right after using it on the toilet and then sprying it on the floor and leaving… yes, without even mopping it. I was exhausted at that point and cleaned the toilet my self and put some water on the floor to let the detergent go away.
Once I get back from dinner nobody was at the reception anymore, air conditioning was not working, the bathroom had a sever water leakage and I had quite a bad night without sleeping (and being welcomed by a huge cockroach). The day after I told them what happened, they didn’t even say they were sorry, the only answer was: you can take you stuff and checkout. Of course, they refunded me but… do you have idea how hard is to book something last minute in Perhentian island? I’ve ended up spending double what I planned. Never had such a bad experience in lot of years travelling.