FoodandTravel-UK
Google
We booked our two nights here because the website looked stunning, and we managed to find great Black Friday deals. We didn't book directly with them. When we checked in, we were told we had been allocated a lower ground floor room. I had requested not to be on the top floor, but in the basement??? The room was small, shabby, with just a small window in the corner; it was nothing like the grandeur of the images online. When I asked to move, they said they were full. I was also told that if I had booked directly…? But did not qualify the statement. I was so disappointed by this, and it seemed there was little i could do. The next day, how ever, they moved us to a lovely room, like the ones online, so beware of what you ask for and how you pay. Breakfast was okay, a bit hit and miss. The staff are lovely, and parts of this building are beautiful but have been spoiled by poor, unsuitable decoration. We wouldn't return despite the change of room.