Jinakshi P.
Google
We had a very unpleasant stay at Be Cosy Apart Hotel and would definitely not recommend it.
Let’s start with the buffet: apparently “buffet until closing” actually means “eat whatever’s left… if anything’s left.” We showed up with 1.5 hours to go before closing time, only to find empty trays and zero effort to refill them.
Then came the toiletries situation — truly a masterclass in stinginess. We received one tiny bottle each of shampoo, conditioner, and shower gel for two people. On the first day only. When we asked for more, the staff informed us that they only provide them once because “it’s a residence, not a hotel.” — which makes no sense since the place is advertised as an apart hotel. They did give us some, but the whole attitude was unprofessional and dismissive.
And the baby cot saga — another gem. We booked three rooms, clearly including a child (0–5 years), but were told on arrival that the baby cot was “upon availability.” Funny, because that little detail was nowhere on Deals.mu when we booked. Strangely, after we insisted and said we’d manage without in two of the rooms, they suddenly “found” one.
In short:
• Food? Don’t count on it.
• Toiletries? Bring your own — apparently two people are meant to share a thimble of shampoo.
• Service? Only available upon availability.