Be Cosy Apart Hotel

We spent 20 nights at Be Cozy and stayed in a privately owned studio. The positives...it's a modern looking complex and it's just over the road from the beach. The swimming pool is also very nice and there's a seperate adjacent pool for children. The hotel gardens are well kept and there is also a swim up pool bar with nice staff. |The negatives...there is a real health and safety problem with lighting around the hotel grounds, having to navigate steep steps with no lighting and bulbs not replaced. One female guest missed her step and fell to the ground. I mentioned it to the staff but they didn't seem bothered. The steps just past the reception leading down to the rooms on the right hand side.There are plenty of staff in the office but i dont know what they do. The area around the pool next to the loungers was also not very clean..two empty glasses and beer bottles left on the table for three days, i eventually asked the barman if somebody could move them due to children running around the area. Surely the pool attendant or staff must have noticed the full table. There is also nothing happening in the evening, no attempt to put on some entertainment or a outside BBQ etc. No happy hour drink promotion. This place has the potential to be so much better but there somes to be a general sense of nobody seems to be bothered unfortunately.

Lovely hotel, we are missing it already. Friendly stuff, good service at the pool bar, the closure time is not strict. Rooms and shower are big, with a kitchen. The hotel is quiet, there is no loud nighttime music, excellent. Just outside is the bus stop to Grand Baie, Pereybere, Mon Choisy or Port Louis, also a restaurant and little shops and a pharmacy. Two minutes walk away is the public beach with takeaway and locals enjoying their music, also great sunset spot and we also saw turtle from a quick boat ride away.

😊: The swimming pool and the location.. 😢: Dear Sir / Madam, I am writing to formally record a serious and unacceptable failure in service, hygiene, and basic hospitality standards during our recent stay at Be Cosy Hotel. The experience was deeply disappointing and well below any reasonable expectation of a hotel establishment. We booked accommodation for three adults and one child and clearly requested two rooms next to each other. This request was ignored entirely, with no explanation or effort made to accommodate us. From the moment we arrived, it was evident that guest service is not a priority. There was no assistance available to help carry our luggage, setting the tone for an extremely poor stay. The condition of the room was unacceptable. Compounding this were repeated hygiene-related failures: • No drinking water was provided. • Bath towels were not replaced daily, despite repeated requests. • Swimming pool towels were also not changed, and we were forced to ask numerous times before receiving clean towels. • The bedding and linen were never changed throughout our stay. Having to beg staff to change bedding is humiliating, inappropriate, and completely unacceptable. Being told this was “hotel policy” only highlights a severe disregard for guest comfort and hygiene. Breakfast arrangements were equally unacceptable: • The hotel ran out of bacon on two separate mornings. • On another morning, eggs were unavailable. • When these issues were raised, we were told that breakfast is managed by a separate business. This response is unacceptable. Guests book with the hotel, not a third party, and the hotel remains fully responsible for the quality of the overall experience. Overall, our family’s holiday was severely compromised by these repeated service failures. The lack of basic hygiene standards, poor communication, and dismissive attitude from staff fall far below acceptable industry norms and are entirely inconsistent with what Be Cosy Hotel claims to offer..

The best all round accommodation. Everything here is nice. Not perfect but nice. No complaints. If you nitpick, sure, but we found it to be more than expected for the price. AVA beach restaurant, on the premises, acts on overdrive. If you are not happy, it is corrected the very next day. The staff is not overly friendly but courteous. Our only complaint would be that the balcony and floors were not cleaned properly.

We had a very unpleasant stay at Be Cosy Apart Hotel and would definitely not recommend it. Let’s start with the buffet: apparently “buffet until closing” actually means “eat whatever’s left… if anything’s left.” We showed up with 1.5 hours to go before closing time, only to find empty trays and zero effort to refill them. Then came the toiletries situation — truly a masterclass in stinginess. We received one tiny bottle each of shampoo, conditioner, and shower gel for two people. On the first day only. When we asked for more, the staff informed us that they only provide them once because “it’s a residence, not a hotel.” — which makes no sense since the place is advertised as an apart hotel. They did give us some, but the whole attitude was unprofessional and dismissive. And the baby cot saga — another gem. We booked three rooms, clearly including a child (0–5 years), but were told on arrival that the baby cot was “upon availability.” Funny, because that little detail was nowhere on Deals.mu when we booked. Strangely, after we insisted and said we’d manage without in two of the rooms, they suddenly “found” one. In short: • Food? Don’t count on it. • Toiletries? Bring your own — apparently two people are meant to share a thimble of shampoo. • Service? Only available upon availability.

The hotel is beautiful and the staff are beyond wonderful, but unfortunately, the hotel—or rather the accommodation—lacks proper management! Towels are only changed after much hassle, with the excuse that it’s not a hotel but serviced apartments! However, if they are serviced apartments, then they should at least provide a washing machine so we can wash our towels ourselves! You’ll also suffer from an unpleasant smell in the room, which comes from the sewage system, and when we asked about it, they said it’s an old system that needs maintenance. The food is acceptable. The owner is negligent and doesn’t hire proper administrators. All thanks to the amazing staff. I am a guest here, and I truly hope the owner sells this place to someone who deserves to run a guesthouse.

Excellent if you want a nice and quiet getaway. |The rooms are great, as is the location, next to the beach and restaurants. |The place is really cosy.|The staff, especially a lady called Seira, was particularly nice and helpful.|Cons : |1) cant upgrade to AI or full board. |2) A receptionist, Sophie i believe, could improve on her manners and welcoming abilities.||Will certainly recommend to others.

😊: We liked the facilities, the cocktails/mocktails, the pool, the outside area was stunning, the rooms were cosy and we had an overall great time.. 😢: The floors in our rooms were dirty when we first came in..