Very good family experience and not far from airport, or santo domingo for those that want to venture into the city, or bring your family over.... it is a good retreat for resting, the food is dominican, and it is in the best spot in the boca chica beach.
lovely R.
Google
Visited this hotel in February of 2020.
It was a nightmare from hell.
The reception staff said he will hold my passport until in the morning and I still to this day do not know the reason. I am still traumatized by this entire vacation experience. The place was so run down.
The toilet was not working. The rooms smelt musty. Cockroaches were our roommates. Horrible experience and hotel. A few nice staff. There should be ratings under 1 star. My travel companion and the kids were so scared. Based on recent reviews, much has not changed.
The discrimination in that country is so blatant every time I think about a vacation and that country comes up, I get the chills. And remember this experience. I have been to the country 3 times, so there is no need to post a bais review. The hotel is bad.
Oscar R.
Google
Beautiful property in great location but it shows its age. Many hallways and fixtures in disrepair.
They offer a premium dining service that is not that much different than the regular buffet. Service was below par.
The room was spacious and had a great balcony overlooking the pool and beach.
The seating at the beach is horrible. Not enough seating and it is taken by people from early morning by just throwing a towel on the seat. They don't show up until much later. Either add seating or do not allow people to take seats without being there.
Towel service is a bit odd. They remove the dirty towels first then replace them later. If you happen to arrive to your hotel between that period you may have no towels to dry up.
Good entertainment and the included drinks were great. Friendly and helpful staff.
Overall a great experience and beautiful vacation.
K B.
Google
This hotel use to be our favourite. Although the view will never change as it’s amazing, the rest of it is a dump. Mind you it use to be all inclusive. Now you pay over $150us a night for absolutely nothing. Not even a coffee maker in the room. 2 bottles of water if lucky. Sorry, need to step it up a notch before my family and I stay here ever again. Very sad as like I said…. It use to be our favourite 😔
Victor S
Google
The first room we checked into had stains in the shower from aging. The second room which cost an extra 120 was much better and much better view of the pool and beach. The AC did.not work and we told them over 3 times but whatever we on an island. The food was the worst experience ever. Ate at all 3 dinning options in one night and hated all of them. We stuck with the buffet which was way better option, fresher food for sure.
The employees were cool but nothing over the top. I wouldn't pay to come back but if they gave me a free weekend I'd def come back. It's a good starter for beginners in the all inclusive world.
Yesi R.
Google
This hotel has AMAZING potential. However, the room was VERY outdated. Paint was chipping. Very old bathroom fixtures. Needed a complete remodeling. The food choices were okay. The views, the music, the service were phenomenal. I honestly still had an AMAZING time but the hotel needs complete overhaul in regard to aesthetics.
Cesarina P.
Google
I stayed at the hotel for a few days with my family and the Experience overall was just disappointing. The rooms are very outdated, the bathrooms had broken parts, the tv’s were horrible. The pool also looked like it was under construction. The staff at the hotel were very nice but that’s about it. Most importantly do not book any excursions with the staff at the hotel. At the beach, there were many places to book excursions, which we didn’t know until after we paid the gentleman at the hotel. The excursions we booked at the hotel were not what we expected it was horrible! I honestly don’t think I’ll ever go back.
Steph L.
Google
Unfortunately, not our favourite stay. The whole hotel was fairly tired. The room smelled very musty on arrival, and after we showered, there was water all over the floor throughout the room, and very I nearly slipped and fell. The staff were pleasant, and the breakfast food was nice, bit the coffee wasn’t great (instant). Sadly, wouldn’t return.