Be Live Experience Hamaca Garden

The Be Live Experience Hamaca Garden & Beach Resort was the worse experience. The front desk person Leydi, was pleasant and helpful in checking us in. However, she said that the Ridizzi Restaurant was not open until Thursday to take reservations and only the buffet and the beach grill were operating for food service during our stay. the room was not ready but she told us we could go to eat lunch at the buffet and then the room would be ready. We went to the buffet and they had a Spanish theme. The room we were assigned #515 was obscured ocean view, it had stains in the bathtub and mold on the carpet floor. Then I went into the bathroom and the ceiling tile fell down. The door was cracked and the security lock was missing and broken. The was paint splatter on the balcony chairs. I went to the front desk and they sent me over to Guest Services desk in the far corner of the lobby and Isidoro was on the phone for 15 minutes and 3 guests, including myself were waiting to get help. Then finally after the lady & man ahead of me received help. I told Isidoro what was going on and he said that I would have to wait for and hour in the messed up room with my family, breathing in mold from the carpet, so someone could show me other available rooms. It took 1 hour 45 minutes waiting in the horrible room #515 then the guest service guy, Isidoro came to look at the room and saw the fallen bathroom ceiling and the mold on the carpet. He took us to look at 3 other rooms on the 2nd floor, the same level as the hotel lobby and we picked room #257, which had 2 beds, accessible shower and tile floor in the room instead of the yucky carpeting. The frame of the bed was broken and mattress too soft on one bed and the other was a little firmer, one pillow on each bed instead of 2 pillows. This room faced the garden and water feature. In general the bell boys Rafael and Richard were great and helpful. On the way to the airport Richard got us a taxi cab for $25 which was cheaper than the $30 the airport cab charged from SDQ to the Be Live Experience Hamaca resort. On Monday evening when we went to eat at the buffet my husband and I got the beef steak and it was spoiled, the order was rancid and should never have been served to anyone. I took the beef over to the chef with the tall black hat and he smelled it and agreed there was a problem. The chef proceeded to go to the kitchen and reprimand another man but I did not see them remove the tainted food from the line. This was very concerning and we could not eat anything else that evening. Tuesday June 28, 2022 was the last evening we were there and the buffet waitress, Janella was very nice. She was friendly, attentive, professional, helpful and nice. We told her that we were here to celebrate my son's birthday and this was our last night. At few minutes later when we were eating dessert. Janella and some 2 other employees surprised my son with balloons shaped like a bumble bee and a plate of different cakes along with candles, music and singing. This was the best of all this experience. I really thank Janella for being there and she deserves a raise and recognition because more staff should be with a positive attitude like her.

From the top to bottom my experience here has been horrible. Checking in took 2 hrs because of the queue and how slow the staff takes processing the check in in which they don't give you any information about the hotel or facilities.they just want to get the payment and give you the key of your room no even tell you where the room is located, no smile, no welcome.,nothing really (i think her name written on her badge says leidy) (The guys at the bar gave me more information than the staff at the reception desks which leave me to mention Santo, he's amazing at his job, welcoming, attempting, smiling a great person) Santo and another person at the Mexican restaurant are the only one you can see giving you a great service without expecting gratitude back all the rest are waiting for money first and then give you a good service. Saw that at the buffet which is where you'll have to eat most of the time because speciality restaurants are open just two nights and most of the bars and pool just open for the weekend when they have most of guests staying so if you pay all inclusive for a week or two(like we did) you just get a decent service during weekends the rest is eating at the buffet (same food most of the time) and one bar open,it feels like if you didn't pay and they're making you a favour for letting you stay during the week.||In overall the facilities are not like you see in the website (those are from when the hotel opened, now imagine they haven't done anything since and that's how they're. At night you have power cuts and takes time to get it back, the toilet doesn't flush properly and the tv is better leave if off.||It's a shame because I've stay at be live in Punta cana and I loved it but after this experience I'm not staying at any of these hotels and i can put aside the issues with the facilities but the the culture of the staff, they absolutely don't make you feel welcome it's like if they're force to be serving customers but if you give them money is another story with them.||If i could give no stars to this i would.

If I could rate this no stars I would. This was the worst hotel I have ever been to. The staff had no education in customer service. We booked a garden view room and they gave us a completely different room. The rooms they gave us were disgusting! The toilets were stained, the shower had no water, the AC did not work, and one room flooded! We asked the staff to help us out and change our rooms to the ones we booked or anything that was better than we got. All we got was run around they told us to come back to speak to guest services the next morning. TOMAS told us we were wrong in every thing we were saying he told us we have to understand we are in DR and that their hotel rooms were perfectly fine. He offended us plenty of times and told us to come back after 4 to get new rooms. Later that day we went back and the staff told us that our rooms were given away because we did not come at 4. So we were stuck with those rooms. I personally had to walk out in the public hallways in a towel because my room had no water. All the stuff in one room got soaked after the rain because of the horrible walls that were not fixed. We went to speak to guest services again and the staff told us there was nothing they can do and kept speaking to us in an unprofessional manner. So we stayed In the lobby until we received the help we needed. All the staff did was scream at us, call us racist and tell us they were not changing our rooms. They treated us as if we were not paying customers. WORST HOTEL EVER! THE MOTELS ARE BETTER THAN THIS HELL HOLE! DO NOT COME HERE UNLESS YOU WANT TO EXPERIENCE THE WORST OF THE WORST OF DR!

Clean, great food, amazing service, a lot of entertainment options, plenty of pool areas… I loved the stool under the pool with a swim up bar. People were super pleasant. We were there for a honey moon and they made it very special, the welcoming to our room!!

Extremely outdated resort. The front desk staff is very ambivalent. The room smelled strongly of mold. Even the complimentary toiletries were of horrible quality. Luckily, we were there only for one night. However, they make you sign an agreement that even if you leave early, they will charge you for two nights. (I can tell you now why...this place is terrible.)

Hello everyone this is a deep dive or detailed review of this hotel; I will let you know my personal experience regarding my 3 day visit to this “resort/hotel”, I am an airline employee with 20 plus years in this industry visiting plenty of resorts throughout the world and in the Dominican Republic, if you are a fellow airline employee or tourism related employee don’t visit this place. I arrived and the employees were not all that welcoming or nice in any particular way; first thing I noticed once I got to the hotel, it’s the fact that they post beautiful photoshopped pictures when in reality the hotel is falling apart from A to Z wherever you look its pretty sad the condition its in. Lobby its not nice or neat looking a lot of broken items form chairs or furniture to windows or doors; once I made it to the hotel room anything that was supposed to be metal had RUST on it, I am talking from light fixtures to the door to the water faucet it all had RUST which if you’re like me and like cleanliness a lot, it felt pretty bad. The door main lock did not work; the door wooden frame piece fell apart almost hitting me and stabbing me with its nails. Hot water only worked in the shower when it felt like it. The king bed was very uncomfortable and the furniture in the room was used up to the level that it looked like it was from the 1970’s. You could seriously hear the air conditioning like it was in the closet that’s how loud it was and the air conditioning vent was black and rusty as well which made me and my companion had a sore throat the next day. I asked to speak with a management member and they were never available; you could let the front desk agent know all of these issues and they did not know how to answer or what to do. The room phone did not work at all. The GYM was shut down and this was the first reason why I decided to stay in this hotel, I could have stayed somewhere else where the GYM was opened and they just brushed this off, it is not in their website that the GYM is closed. If you have kids I would tell you do not go to this place as it is not safe in general when it comes to the premises and specially for young kids. The only thing I liked about the place was the access to the beach and the employees in the beach area were very nice specially the ones service drinks and food, they were extra nice and attentive in the beach area. I hope this review helps you with your decision.

This place is the worst and the customer service is even worse. The workers steal cash from your room and they give you the run around until you end up leaving without the cash they stole! It is not really all inclusive because you have to pay for everything extra except for the food which is terrible! The rooms are disgusting, the water stops working while you are showering and still floods the whole bathroom ( they changed my room twice and the same thing happened all 3x times.. You are much better off staying somewhere else that is not run down n beat up and just eating out.. absolutely my worst vacation experience of my life and I travel very often

First off I wish I read reviews before even booking. Michelle checked me in when I got there. Never explained any of the policies or the way things are done at this hotel. Was told breakfast was included which she said was from 7-10 am. Somewhat said I was lying. She never mentioned that. It took me almost 40 minutes just to get a beach towel since there was a whole process with leaving a deposit that was not explained. When checked in I reserved 2 beds I had to wait 6 hours for the second bed. Then I told them I wanted a late check out to only be locked out of my room because never told I had to go down to the lobby and pay ahead of time. The whole time we would ask why these things wasn’t explained michelle had the nerve to come at my wife like she was challenging her. It’s sad when a hotel has no customer service. The employees need more training on how to handle certain situations.