Be Playa

The manager here is absolutely disgusting. I booked one night through booking fory wedding and then asked to extend for another night, explaining it would be the night before the wedding for myself only. They said it would be no problem but they didn't book the room. I tried to show them where they had confirmed the room on booking but the manager was EXTREMELY rude, telling me that the "Contact the Property" option on booking isn't them (it is) and that they didn't have my booking. Incredibly poor service when somebody has specifically mentioned that this will be their wedding. This guy was very quick to get angry and made comments which were borderline racist. He should not be in managers role when suffering from small man syndrome.||Next the heavy wardrobe collapsed on me whilst I was brushing my teeth at the sink unit in front. Causing a significant blow to my head. ||Then as if this wasn't enough. We arrived on the night of the wedding with the key we received earlier and it didn't work. One hour later and nobody had attended reception or answered the phone. We had to take a taxi to another hotel. I contacted booking during this hour but they couldn't make contact either. ||When we went for our things the next day I was told by the reception that they had let the manager know about the contact from booking, and he had said that he wasn't going to refund. Obviously booking are refunding my money though given the we didnt receive the paid service. AVOID THIS HOTEL!!!!

Last minute booking. They did a great job and handled every request with grace and elegance. Upgrade to the Jacuzzi rooms. Walked to the beach and Great location for food. The best. Update. My flight screwed up my flight and I had to stay another night even though I checked out for a few days. They made a last minute booking just for me and welcomed me back like family. The hotel makes you feel special. It has characters and authentic charm. The people working there are amazing and saved me.

Terrible experience!!! the female front desk refused to give a second towel , because she said she saw my guest leave. i paid for 2 people . she told me they watch everyone and you cannot have another guest. if i didn’t like it, she could return the money. again… this over me asking for 1 extra towel. when i asked to speak with a manager or for a phone number if the manager, she refused my first room had to be changed because water was pouring out from under the shower my second room had a broken blind that they had to come and fix and water leaking from the shower to the bathroom. they had to repair now, i have 2 unauthorized duplicate charges on my credit card and NO ONE answers the telephone at the hotel What thieves! The towels were more for cleaning than your face; dirty and the sheets ripped

WORST HOTEL IN PLAYA EVER!!!! They kicked me out of the hotel during my birthday trip because of Expedia?This is insane! I never had this happen before, there was no hot water for 5 days they kept saying the part is at tulum, it will be fixed tomorrow and it never does, was promised a hammock and never got one, was promised WiFi and ac and electricity, WiFi, ac would be out for hours!!!! Everything in the mini fridge froze!!!! My water was frozen!!!! Don’t even think about sleeping here! It is so noisy! Blasting high music until 3 am at night!!!! It’s insane! The staff is very mean with maids yelling at you for using a towel for the floor to not attract dirt in the room! They are very judgemental, rude, and not nice! Especially on this special occasion for my birthday. They made this the worst birthday in my life!!! I cried so much! I’ve never been treated this way before, rudeness, they felt agitated everything I asked for something, they don’t care, no warning, will kick you out, take your money, STAY AWAY FROM THIS PLACE! DEAR GOD HELP ME! They are false advertisement! Jacuzzi doesn’t work, pool is disgusting, old, and dirty! Mold smell everywhere on the shower, also in the welcome drink, ew! nasty mirrors, cracked sink, this is old place, please dear god don’t stay here, it has been HELL

The hotel itself is nice, very convenient location and the rooms are trendy and clean. However it’s right beside multiple bars that play loud music until late at night (1am or later). If you’re coming to party you should be fine, if you’re coming to sleep I’d look elsewhere.

Absolutely loved the room ☺️. I got a junior suite, the room had enough space, bathtub with warm and cold water, the balcony was huge, very clean and slept well. The location is close to tourists area, restaurants, beach, Coco Bongo just a few blocks. 7 eleven right in front of the hotel and a pharmacy and OXXO next to it as well. We didn’t get the chance to see the rooftop since we only stayed for 2 nights and didn’t have enough time since the next day we were going to Xe-Ha but next time we’ll stay here longer! The price is affordable and reasonable. Highly recommend to stay and perfect for couple ☺️.

Avoid this hotel if you want to rest or sleep. This hotel has a nightly rooftop club which is extremely loud. Across the street also there is Anarchy hotel and bar which has very loud music and rooftop parties. Much better and quieter places to stay in Playa.

WORST HOTEL IN PLAYA EVER!!!! DO NOT STAY HERE, they kick you out for no reason!!!!! It was my birthday trip and they kicked me out and caused so much stress! NO HOT WATER FOR THE FIRST 5 DAYS, Jacuzzi has broken jets , it doesn't work and it’s cold and dirty, loud music every night, you can’t sleep, black mold in welcome drink, mean staff who are rude and roll their eyes at you, maids who violate your privacy, no floor towel we get yelled at by the maids! Electricity and WiFi went out, with no WiFi or no ac for hours!!!! Don’t even think about working remotely here! Pool is disgusting and dirty! They ruined my birthday, they are mean, everything in the mini fridge froze, I never been kicked out of a hotel before because of expedia? What the heck! They keep pointing fingers back and forth, showers have mold, everything is FALSE advertisement!!! They promised this and that and you don’t get it and they will kick you out and keep your money, this has been a nightmare, please god for my birthday DO NOT STAY HERE! They made me cry on my birthday, they are cracks in the sink, mirror is dirty, mold in the bathroom and it got on my Clarisonic brush holder, jacuzzi is always clogged won’t drain! They will kick you out, please god don’t stay here, it has been a nightmare for me and I pray to god no one else will experience this pain and suffering

Well, what turned out to be a really great experience, turned out to many nights of not sleeping. When we arrived that evening to check in, they did say that they had light music on the roof. But that was far from the truth what was light music was basically a rock band, techno, and Caribbean music that could probably be heard from blocks away. It wasn't light music by any means, out of the 10 days we were there we only were able to sleep through two nights, and I understand that it's a holiday and believe me we love to drink and have fun as well, but when it's after 4 AM and we still haven't slept. That's another problem. We had free breakfast which every morning was absolutely delicious and it came with either coffee or homemade juice. But as for us ever staying in this Be Playa we wouldn't recommend it if you actually wanna sleep, but if you're looking to party, then this is the place for you.

The service here was great. Location is nice. Right off of 5th Avenue. The room was quiet. Free breakfast made to order, just light bites, but pretty good. The front desk was always assistive. The only thing that was wrong here was the mattress. When the sheet came off the bed, the mattress was filthy. I didn't want to sleep on the bed anymore. I stayed here pre-COVID.

Great location for hotel one block off fifth avenue. Staff is friendly and rooms are clean. Wish the room had a fridge for keeping cold beer...that is my only complaint. They have a roof top bar for later in the day. But if you stay here, it's mostly about the location. Breakfast is provided with reservation on Hotels.con. Thought the price was very fair.

Horrific customer service. After cancelling my initial reservation and attempting to re-book a different date, the hotel refused to apply my initial deposit to the rescheduled reservation. Such a simple ask and received with an unreasonable refusal to accommodate. There is a reason that the rates are so low. These folks don't understand the concept of "reasonable accommodation." Stay away.

Cool little rooftop pool. The vibe and music is chill. The cost is 200 pesos per person but that goes towards your food and drinks. For a bed is 2000 but worth it. The smoothies are fresh and amazing at only 70 pesos each. If you want to get some sun and relax with out loud music this is the place to "Be"!

The hotel was wonderful. I think the staff were great, the rooftop was awesome, and the room was great too. I definitely recommend staying. The only reason I didn't give it 5 stars was because we got a room with a tub, and the water was very lukewarm but that is just a normal thing at even the most expensive resort here. So if you pay for a room with a tub just don't expect it to be super hot. It also wasn't always the cleanest. I did buy some Ajax and scrubbed it down myself, however some of the stuff in the tub wouldn't come out. It wasn't bad though, we still used the tub. We even had some guys come like three days in a row to fix the temperature which I appreciate, however this temperature of water is normal for Mexico. Also the showers didn't have the best drainage so water got outside a lot. Outside of that though the pool is very nice, breakfast is pretty good, and they give you towels for the beach, if you ask & for if you go to xcaret or anything like that. They also gave us two free drinks for the bar at the rooftop. They also don't have a microwave or a fridge, however, when we asked if they had a fridge, they brought us a mini fridge which was super kind. The maids cleaned & made our beds really well. However, some of the towels had stains on them, which they smelled fine and washed, just some stains they probably weren't able to remove. The pictures below are from my own camera.

Nice place, but the internet is unusable. Paying for high speed so I could work from here added 600 US dollars to the cost. Not for digital nomads.

Really nice Botique hotel right off the strip of 5th ave. Includes really good cooked to order breakfast in the sushi restaurant downstairs. Rooms were very nice and big. Got a junior suite with a jacuzzi which was perfect and relaxing. Staff was incredible. I told the front desk that it was my wife's birthday and they decorated the room with rose petals and a bottle of champagne. Would definitely stay here again!

I used to love Be Playa. I've sent a lot of business to them. However, they completely screwed me on a prepaid reservation that I just needed to change dates for as the others in my group couldn't go that day. They will keep nearly $400 and not refund me despite two months notice, and then re-rent the same room in July. I've tried to get them to be understanding and Expedia has tried, but they refuse. They'll lose the business of the friends that we're going to join on the new dates and ALL future business. Don't do business with them.

Easily one of the nicest hotels I've ever stayed at. We felt so welcomed upon arrival. The receptionist was helpful and nice. He escorted us to our room and showed us where everything was. He also recommended places to eat and things to do in playa. We also got a free welcome drink, free breakfast, and 15% off of the sushi restaurant during our entire stay. The sushi is amazing by the way, definitely one of the best sushi restaurants I've ever been to. The fish was fresh and well prepared. I'd recommend the New York roll. The rooftop is beautiful and has views of the city. The location is right in the heart of playa del Carmen. Overall a wonderful hotel, and I'd definitely recommend it.

My husband and I just got back from 4 days Playa del Carmen. Our stay at Be Playa Hotel definitely contributed to the great time we had. Our junior suite was just what we needed. Beautifully decorated, a comfortable kingsize bed, enough lighting, a jacuzzi, and 2 rain showers right next to each other. Wifi in the room worked excellent, and the balcony was a plus as well. Our room was cleaned perfectly every day, and the people at the front desk were friendly, helpful and welcoming. Breakfast is served in the sushi restaurant next door. You get to choose a starter and main every morning, and it comes with a bread basket too. We thought breakfast was awesome. The pool, bar and lounge area was amazing but maybe not so relaxing if you don't like the loud music. We had the opportunity to hang out at the pool twice. One other time I thought it was way too busy so I left it. The hotel is a 5 minute walk from the beach, and shops, ATMs and restaurants are just around the corner. We rented a car and parking in the area wasn't a problem; we usually parked a 5 minute walk from the hotel. We had a wonderful time at Be Playa and would return if we visit Playa del Carmen again.

Very chic smaller hotel in the middle of all the action in Playa del Carmen. The decor is awesome with its eclectic vintage feel in the lobby. In the rooms were more of a modern contemporary feel. We loved it, the service was five stars for sure. The minute we walked in to the second we left, Hector and Laura never let us down. They both gave us their honest opinions about where to go and what to do while visiting Playa del Carmen. We didn't get much time to enjoy the rooftop pool/bar but we checked it out before leaving and it was a pretty cool view. We also did not get to eat at the sushi spot located in the hotel. There was free breakfast every morning which we took full advantage of. It was the same every day, not complaining though. It's free! It included coffee or tea, yogurt or fresh fruit, "Mexican style" eggs or chilequiles or scrambled eggs with ham and cheese option. There is a building be constructed across the street which means noise but it didn't bother us because we were up before they started and came back after they were finished for the day. Only complaint, the tub wasn't really working in room 107. We were looking forward to soaking in the beautiful jacuzzi tub when we booked, but the hot water pressure was terrible. Would have taken hours to fill. Ok maybe two, the room smelled very moist or mildewed. Not sure why, but it wasn't too much of a bother to change rooms. Overall we really enjoyed this place and recommend it for those who want to explore rather than stay on a resort and never leave.

Great hotel in great location of Playa del Carmen. We went there for a birthday vacation and they made us feel at home. They set up birthday celebrations one day while we were gone for the day. They offer towels to take for the beach. They have bottled water always in the hotel at no charge for the guests delivered to room. We had rented a car so we could travel daily to other nearby cities. This is a good central location with many restaurants, shopping and convenience stores open late down stairs. I would highly recommend this hotel to everyone looking to stay in a comfortable place in Playa del Carmen. We plan to go back soon!

Amazing hotel in great location. Friendly staff, amazing rooms and very comfortable beds. Our room had a hot tub. The pool bar and rooftop deck was stunning. Highly recommend.

Love this place. Great place to stay if you plan on spending a vacation here seriously from check in to the restaurant discounts best place in Playa if u need tips on what to do ask the at the amazing rooftop bar.. Or the people at the front desk they want you to have a good a time and not wast a vacation like other places like "all inclusives" also the sushi bar downstairs best restaurant in Playa....

Great little off the beaten bath boutique hotel. Loved the style of rooms and the crowd. A little steep in terms of pricing, they should probably lower the rate a little, as I counf it was a bit expensive for the location (NOT ON BEACH), but maybe its the month I stayed (DEC). Would stay again, but please work on a more competitive price.

Hip, fun, friendly, close to the beach and far enough away from the clubs to be peaceful. Great pool, bar and restaurant.

5 stars, excellent customer service, nice clean rooms, felt very welcomed and appreciated, would definitely recommend to a friend and would definitely stay here again. Bonus points for having an awesome sushi restaurant downstairs with 15% off for guests. Super cute boutique hotel and a darling rooftop too. Great location off 5th ave, central to everything.