Beach Club at The Boca Raton

My husband and I had the opportunity to stay here during his work conference extending our stay a couple of days to enjoy some time off. The facility itself is very modern, clean, and clearly brand new. We got a room with view to the beach so that was such a dream. The rooms are very clean, beautiful, offering ample space, a beautiful tub and his and hers sinks. The bed is very comfy and clean, got some very good nights of sleep here. What makes this hotel stand out above all is the fantastic customer service by absolutely everyone- the hostess, managers, staff, beach/pool personnel, the restaurant personnel, housekeeping, room service, etc. everyone here treated us with kindness and always with so much attention, never missing a beat. The housekeepers always leave the rooms flawless and organize our stuff, even hang our clothes for us- which I had never seen anybody do for us before in other 5 star hotels. We interacted a lot with a gentleman Alfred during our stay, he was very attentive, went above and beyond to our needs during our stay for the conference events and always made sure that we got what we needed. The beach facilities are nice, with excellent staff very attentive to set up for you. The beach itself is nice, the water is clear, and the water is very nice so you can swim in it and enjoy a full day in the the sun. FYI- this is a family friendly hotel/beach resort so there are a lot of families and small children, especially during the weekends and holidays, so if you’re looking for some peace and quiet all around, I would advise you go during the weekdays or when it’s off season. The only complaint that I have is that there were college students at the beach playing music one day during our stay, so it defeats the purpose of going to enjoy some peaceful day at the beach- which again- this is a family friendly hotel/beach resort so I guess it is expected and that day was a busy holiday weekend so there were so many people at the beach. Also- prices for drinks and food are pretty high. Overall- fantastic experience!

Extremely Disappointing Stay – Broken AC, Poor Service, and No Resolution I wouldn’t recommend staying here unless you're okay with poor customer service and malfunctioning amenities. I booked a vacation at The Beach Club at The Boca Raton expecting a relaxing and enjoyable stay, but unfortunately, it turned into a stressful and unpleasant experience. Upon arrival, we were given a room with a broken air conditioning system. As shown in the thermostat photo, the unit was set at 80 degrees, but the room was freezing cold and could not be warmed up despite multiple attempts by staff to fix it. Instead of a comfortable vacation, we became sick from the freezing temperature in the room and ultimately had to leave early. The hotel staff promised solutions, but in the end, they refused to provide a refund. Instead, they offered only a partial future credit, which is completely unacceptable given the circumstances. We paid for a functioning room and did not receive that. What’s worse is that their customer service was dismissive and unhelpful throughout the process. This is not the level of service one would expect from a resort of this caliber. They violated their own policies by placing us in a room with a malfunctioning AC and then failing to properly resolve the issue. All we were asking for was a full refund for a stay we could not use due to their fault, along with compensation for the illness and inconvenience caused. Instead of a relaxing getaway, we left disappointed, frustrated, and unwell. Until The Beach Club at The Boca Raton takes responsibility and issues proper refunds to guests placed in broken rooms, I cannot recommend staying here.

One of the nicest hotels I have stayed at. The customer service was beyond amazing. A lot of places at the property to eat or drink. Upscale and beautiful. Cleanest hotel and the decor was amazing! I will definitely be going back

Still dreaming about our stay at The Boca Raton Beach Resort — truly an experience like no other. From the moment we arrived, we were wrapped in five-star luxury. Every detail was flawless, the service was warm and attentive, and the atmosphere was pure paradise. They went above and beyond to make us feel special — thoughtful touches, genuine hospitality, and an environment that felt both exclusive and welcoming. It’s a place we’ll never forget… and one we already can’t wait to visit again. The only complaint I have is that they had a fire drill in the morning of our last day there and we had to evacuate the resort. My 5 year old brings that up everyday!

Madison is the best Poole server this hotel has ever seen. They are so lucky to have stuff that is so sweet caring and fun. It makes the hotel experience impeccable. The bugger resort is nothing without her.

This place is incredible! The personal attention and efforts to go beyond makes this property the ultimate staycation. The staff will go out of their way, with a smile on their faces, to make sure you have the best of experiences. Even housekeeping went out kept the elevator open for us! The property is gorgeous, facilities amazing, rooms outstanding and clean. We have stayed at many 5 star properties in our time. If I could give them 6 stars I would!

Took my wife here for her 30th birthday. This was by far the nicest property we have stayed at. The service was incredible and all the staff was extremely helpful and pleasant to come across. This property cares about their guest and you can feel it right when you walk in. All the food we had was amazing, the only thing we didn’t like were some of the pre made desserts, but they weren’t bad, just good. I can’t recommend this property enough.

Worst Club Level Experience – Not Worth the Upgrade We recently stayed at the Beach Club and paid extra for the Club Level expecting a premium experience — instead, we were treated like we were trying to scam our way into basic food and beverages we had already paid for. The service was shockingly slow; staff moved at a glacial pace and lacked any sense of urgency or attentiveness. We spent more time waiting for simple things like coffee, water, or ice than actually enjoying the resort. The property itself is beautiful, but the poor customer service completely takes away from that. For a resort that claims 5-star status, the experience felt far below that standard. To make matters worse, the Beach Club’s location makes it inconvenient to access the main resort's amenities. If you’re traveling with kids, skip the Beach Club and stay at the main resort. Definitely don’t waste your money on Club Level. It under delivers, and adds unnecessary frustration to what should be a relaxing stay.

Still the best!! It was our first time visiting since pre covid and we had yet to see all of the renovations. The resort and club is unmatched! There is no better hotel in all of Florida. We had such a lovely stay for my birthday and it felt like a home away from home. Everything was wonderful besides the super club! The main manager or hostess was very rude, however the Jazz night was great! The food and service was not good at all. So we don't recommend dining there! Take advantage of all the other wonderful restaurants they have and enjoy your stay!!

We have been coming here since I was a kid. I am so impressed with the remodels they have done over the years. My parents live here now and I visit often. It is truly the place to be.

Seemed like a five star hotel; albeit had some small suggestions for improvement. The shower fixtures could use an upgrade and deeper cleaning. The bathroom floor was not grippy at all! In rubber slippers, I kept slipping on a dry surface. For an older or unlucky patron, I could see this being very dangerous. The bathroom area is good for one but may me tight for two. The room itself seemed clean and modern. Beds and air conditioning comfortable. My staff interactions were friendly and helpful. Another room for improvement: no tea in the room or via room service; I could have gone for a cup of sleepy tea during my stay. They provided reusable water bottles which was a nice touch but they weren't prefilled or had a carafe of clean water. Instead they listed a few places around the property you could refill them. None seemed nearby to me and I didn't really feel like going on a scavenger hunt. They were very nice with milk chocolates at night (I couldn't eat them though due to a milk allergy).

The worst experience I've ever had at a hotel/beach club. The staff is beyond unprofessional, the food is overpriced and horrible. The bathrooms are disgustingly dirty and every aspect is disastrous, from the tennis to the valet ect.... Be careful, I have had too many bad experiences. So not worth it, this place may look nice on the outside, but it's all show... it's beyond horrendously awful! Private message me and I'm more than happy to share details!