Stephanie Grossman
Google
My husband and I had the opportunity to stay here during his work conference extending our stay a couple of days to enjoy some time off. The facility itself is very modern, clean, and clearly brand new. We got a room with view to the beach so that was such a dream. The rooms are very clean, beautiful, offering ample space, a beautiful tub and his and hers sinks. The bed is very comfy and clean, got some very good nights of sleep here. What makes this hotel stand out above all is the fantastic customer service by absolutely everyone- the hostess, managers, staff, beach/pool personnel, the restaurant personnel, housekeeping, room service, etc. everyone here treated us with kindness and always with so much attention, never missing a beat. The housekeepers always leave the rooms flawless and organize our stuff, even hang our clothes for us- which I had never seen anybody do for us before in other 5 star hotels. We interacted a lot with a gentleman Alfred during our stay, he was very attentive, went above and beyond to our needs during our stay for the conference events and always made sure that we got what we needed. The beach facilities are nice, with excellent staff very attentive to set up for you. The beach itself is nice, the water is clear, and the water is very nice so you can swim in it and enjoy a full day in the the sun. FYI- this is a family friendly hotel/beach resort so there are a lot of families and small children, especially during the weekends and holidays, so if you’re looking for some peace and quiet all around, I would advise you go during the weekdays or when it’s off season. The only complaint that I have is that there were college students at the beach playing music one day during our stay, so it defeats the purpose of going to enjoy some peaceful day at the beach- which again- this is a family friendly hotel/beach resort so I guess it is expected and that day was a busy holiday weekend so there were so many people at the beach. Also- prices for drinks and food are pretty high. Overall- fantastic experience!