Al-Eisha N.
Google
The only positive thing I can say about this property, which honestly felt more like a run-down motel than a hotel, is its location. It sits directly across from the beach, offering convenient access to the shoreline and nearby attractions. Unfortunately, that’s where the positives end. The overall condition of the hotel was extremely poor. The building looked old, neglected, and dirty from the moment we arrived. The public restroom on the first floor was absolutely unacceptable there were visible feces smeared on the walls and stalls. When I brought this to the front desk’s attention, the attendant showed no concern and instead tried to excuse it by saying that the restroom belonged to a restaurant. That level of disregard for cleanliness and guest safety was shocking. The elevator was also out of order, and based on the faded, taped-up “Out of Service” sign, it appeared to have been broken for quite some time. We were forced to carry our luggage up several flights of stairs with no assistance or offer of help from staff. The only staff in the lobby besides the front desk clerk was a security guard who spent most of his time chatting rather than providing any real support or security presence.
Once we reached our room, I was even more disappointed. The door used an old-fashioned house key rather than a key card, and the lock itself felt flimsy and unsafe. Similar to the first floor, the room was outdated, poorly maintained, and gave off an overall sense of neglect. Nothing in the space , from the furniture to the fixtures, appeared to have been updated in years.
Customer service was unprofessional and unhelpful throughout the entire stay. We were only there for one night, and that was more than enough. I did not feel comfortable, secure, or welcomed at any point. the location may seem ideal, the condition of this property and the lack of care from management make it a place I would never return to or recommend to anyone.