Francia O.
Yelp
If I could write this place is zero stars I would. My family of 10 came in on July 17 and spent $110 worth of merchandise. We entered the store at about 915 and two young ladies didn't even greet us, rather they told us that they were closing soon and we had to hurry and get out. Four of us are sisters and wanted to buy the same color shirt and we asked for assistance on multiple occasions for sizes. The two girls working were not only very rude but kept saying there's nothing in the back and that everything was out. They were rushing us out and so rude to my elderly mother. The sisters ended up getting two different color shirts because of the lack of service and help. We were all very disappointed as two of the sisters were leaving the next day. The two that were left came back to the store the next day and two very kind workers, Shelby and Diane Saw us digging through the shirts and said if you need help with sizes please let us know and we can go in the back and find whatever you need. Within three minutes they found the two sizes that we needed. We were told to put the shirts on hold and come in on Friday when a manager was there so we can tell the manager about our terrible experience and see if there was anything the manager and owner could do. Well, the two leftover sisters just left the store after speaking to the owner and manager and had a worse experience than their original stop in on Tuesday. The manager although kind, had no authority and was truly a puppet to the part owner. The part owner, Joan, is another story, she was terribly rude, would not work with us or offer any discount, said that our experience on Tuesday was not actually what happened, even though there were 10 of us who can tell you exactly what happened. The owner kept saying, almost yelling at us that there was nothing she would do or be willing to do, even though we have been customers since 2007 spending over $100 each time we came, sometimes we even come twice a year. It was such a disgrace, the manager was getting upset that we were talking about our experience at the front of the store so she took us to the back of the store. We asked to speak to Joan again, but she wouldn't come out of the back. After several minutes of asking the manager for Joan, Joan came out and continued to berate us saying that our experience on Tuesday was not what her video recording of that evening depicted. Her video surveillance camera didn't have sound and didn't even cover the entirety of the store, so she couldn't see what actually happened or who we spoke to. The owner is incredibly rude, berated us the entire time we were at the store and then wouldn't even come back out to talk to us after the manager spoke to us. If I were you I would avoid the store and go to Wings a couple shops over. They have the same products, for better prices. Avoid the Beachcomber at all costs! Tell your friends, do not risk going to the store. They will take advantage of you. AVOID THE BEACHCOMBER!