J3420KLangelat
Google
We have been visiting Sandals/Beaches resorts for over 26 yrs now, including 7 trips to Beaches Ochi Rios and 1 to Turks and Caicos, this was our 1st holiday to Negril and without a doubt the best holiday we have ever had. |No other resort can compete with the beautiful location, the fabulous beach and crystal clear waters but the service from the staff making sure we never went without a drink whilst sitting on the beach, without a worry about finding chairs in the shade is down to the resort manager and his wonderful team. We were looked after by Shannon and Shaneak and a couple of other wonderful team members. I think it was Shannon on our last day who insisted on going to other bars on resort to find a bottle of my husbands favourite whisky when the beach bar ran out. He was happy to have an alternative but she insisted on going above and beyond. |The water sports team were great, we snorkelled twice, used the Hobie cat, went kayaking, paddle boarding and our daughter went water skiing.|There wasn't a single time at any meal that we had to ask for our water glasses to be refilled, a small thing but sometimes this has happened at other resorts. Every single member of staff we encountered was so willing to help and talk. Yes, some are a little more shy, but once you strike up a conversation with them they are more than happy to chat, even the security on the beach who ensure guests are kept happy, secure and took our room number when we went for early morning walks further along the beach and waved us back in again.|We are diamond guests and we had Karmal from Loyalty designated to us as a VIP concierge, this is something we have never experienced before. What a fabulous member or staff, we would love to have taken him home as he felt like family and wish he would be looking after us when we return to Jamaica in November on a trip to Sandals Ochi, Beaches Negril team have set the bar so very high every Sandals/Beaches resort has a challenge on their hands now to try and match.|Every single meal we had was a high standard and our diamond guest lunch was outstanding, it was lovely to have the chance to thank the chef when she came out to check we were happy with our meal. Also the food at the returning guests buffet was the best we have ever tasted at one of those events. We really enjoyed breakfast at Stellas on the beach, wow what a fabulous location. Buffet breakfast does get very competitive, great for a quick grab and go through so great to have a choice.|When asked by a team member if we had experienced any issues, I mentioned it was a shame they had run out of orange juice for the rooms but said it really wasn't a problem as I grabbed a glass of orange from the bar before bed, the team member ( I think Michelle) insisted she would resolve it for me, despite me saying it was honestly not a big deal, when we returned to our room there was a gallon catering bottle in our fridge!! |We were due to leave resort at 4pm for a 9.30pm flight, we asked front desk if we would be able to leave later and they were happy for us to do that as long as we signed a disclaimer which we happily did. To finish our holiday off on a real high, after checking out and sitting with our hand luggage on the beach enjoying our last day, Lancelot the General manager came past, when he realised we weren't checking out until 5pm, he called the room manager and asked that he try and find us a room to use as he didn't want us caught out in the rain forecast later that day with our hand luggage, the room manager happily obliged and came down with 2 room keys for our old room so we could leave our bags in and shower at the end of the day. It really was the icing on the cake at the end of a fabulous week, although our daughter is almost 18 and we wouldn't have to return to a beaches resort we will 100% be going back and taking some of our Sandals friends with us.