Beaches Ocho Rios

This review is regarding management at Beaches. My husband and I got married at Beaches Ocho Rios in 2024. This is a late post because I was hoping we'd be able to come to a resolution for our issue. If you're getting married at this location, I would NOT recommend the video service. We did the Love and Lux package and the final edited video was poor quality. When Beaches asked if we approved the video, we explained what was wrong. There hadn't been any color grading which made the video look washed out, faded, and not properly white balanced. There were also multiple jump cuts which made people appear in two different places back-to-back. Beaches initially told us they would charge us for any changes. They claimed to have sent an updated video; however, it looked exactly like the first. There were no changes at all. We asked for the raw video which costs an additional fee. We received the raw video free of charge and noticed that the edited video WAS the same quality as the raw video. It showed that there was never any color-grading. There also wasn't enough b-roll footage to use between wedding shots which explains the numerous jump cuts. We tried to set up a meeting with management to see if we could get a refund on the edited video and they just charge us for the raw video. We weren't even asking for a full refund although we spent thousands on the Love and Lux package. We were initially told we could have a meeting. Then they said we couldn't after my husband mentioned that this could have been resolved in the very beginning had we not had to go back and forth about the raw video. It's a good thing we received the raw video because we were able to see that no color-grading was done to the final edit. Thus, we wasted thousands on a poor quality wedding video that a year later, we STILL haven't been able to use or show. It's embarrassing to show and a moment we can't get back. I just want to alert anyone else thinking of having their wedding and including a video package. I do NOT advise it. We have to find another videographer to pay to do ours. Here are some examples of what the picture quality looked like versus what I had to fix and edit. I screenshot the first four photos from the Beaches video. You'll be able to see it looks faded. The last two pictures are what we color-graded to show the difference. I also showed these to Beaches management, but they didn't seem to care. I hope this helps others. This was also after our reception location was double booked, and we didn't find out until the day before the wedding. We had to move to a new location. One thing I will say is that the onsite staff were very helpful and kind.

Absolutely Amazing Experience at Beaches Ocho Rios! I have to admit, I was a little nervous before coming to Beaches Ocho Rios because of some mixed reviews, but I can confidently say I had nothing to worry about! From the moment we arrived, the staff went above and beyond to make us feel welcome. Everyone has been so friendly, accommodating, and genuinely happy to help - it truly made our stay extra special. The rooms are beautiful, spacious, and clean, providing the perfect place to relax after a fun-filled day. The resort itself is stunning, with breathtaking ocean views and plenty of activities to keep the whole family entertained. One of the biggest highlights for us has been the Sesame Street crew! My son is absolutely loving every moment with them, from the character interactions to the fun activities—they’ve made this trip so magical for him! If you’re on the fence about coming here, don’t hesitate! This resort has exceeded our expectations in every way, and we can’t wait to come back. Five stars all the way!

Overall we had an excellent stay. The resort was well staffed and everyone was friendly and helpful. The rooms were kept very clean. The finishes are a little dated, but we expected that as it’s an older resort. Our boys really enjoyed the pirates island water park. It has many pools for babies up to older children and even the adults enjoyed the larger water slides. The beach was sandy and the water was so warm.The food was quite good, especially if you stick to local specialties like the jerk chicken/pork and local fresh fruits. The cocktails and wine were superior to many resorts we’ve stayed at and the blue mountain coffee was excellent. Our only disappointment was the staff at the kids club for 0-24 months age. We tried to leave our son there for two short visits but they seemed almost annoyed when we dropped him off both times and didn’t make much effort to distract or comfort him so he didn’t have a good experience. Our older children on the other hand did have a good experience in the kids club and Xbox lounge with the staff there. And the nanny service we used one evening was excellent. She was friendly and engaged and asked the right questions. Overall we thought this was a great family resort and good value for the money.

the room had a minor drip from the AC unit even though we kept the door closed and the room cooled. Overall it was amazing my kids didn't want to come home. And the staff was very helpful and friendly. Definitely was comfortable letting my kids just do there thing around the resort while I had a moment to chill. It was definitely fun when me and my kids were playing volleyball with the locals and having fresh coconut water by the beach. I would definitely come back. As far as the food it was good just wish there was more selection of authentic food :)

The airport in Ocho Rios had no flights for us to flight into. The room’s ac did not work properly. The cold water facet did not work at all. Requested wine, beer and it was NEVER delivered to room. The restocking of the refrigerator was poor. The food was mediocre at best. At the French restaurant, the table we were seated had small worms on table cloth. We asked for a new table but waitress just brushed them off. There were too many pushy vendors selling their merchandise. They were obnoxious. The pool staff at the slide area did nothing. They hung out under the cover joking and carrying on with other staff. No one asked if we wanted drinks. They would pick up drinks when we were not even done. Being a first timer, was not given instructions about what restaurants were open and when or where to find the information. For a 4 star resort, it was a 2 (at best) star experience. NEVER AGAIN!

We had the best time on our son’s first trip out of the country. The resort was very accommodating for our toddler son and he loved the characters. Very easily to navigate. The trip was taken to the next level thanks to DJ at concierge. He was top notch and took care of us and especially showed so much care to my son from when we checked until we checked out. He was outstanding and made our trip unforgettable

While I can’t remember the names of all the staff that made this trip special, i believe it’s important to highlight every employee who works at beaches. From arrival to departure we were treated like royalty really. Everyone was so pleasant and accommodating. It was refreshing. The food was great and the activities were endless for our six year old. Best vacation we’ve had together.

Review of Beaches Ocho Rios - March 2025 We just returned from our first trip to Jamaica during March break, and let me tell you, don’t let the negative reviews fool you—this place is fantastic! There’s so much to do, from activities to excursions, and the concierge service was top-notch for all of our bookings. Room service was excellent, and while the resort is a bit older (as some reviews mention), it didn’t bother us at all. We were there to have fun, not to spend all our time in the room! A special shoutout to Mathew at poolside drinks—his energy was infectious, and he was always smiling. He really added to the positive vibe. Also, Kemar at the BBQ spot deserves a mention. He always remembered my name and was so helpful in getting us seated and making sure we had everything we needed. I ate there every day for lunch because the food was that good! Just a heads up, the pizza does take a bit longer to come out, but the jerk chicken was incredible, and the beef and chicken patties were fire. Overall, the experience was amazing. Thanks to Beaches Ocho Rios for making our stay memorable. Definitely looking forward to coming back one day!