Nanda D.
Yelp
I will not come back, that's for sure...
The place has a great selection of beads, charms, rhinestones and other supplies, which could make it a lovely store, but the staff is so unpleasant, I can't imagine anyone wanting to come back, unless they had a "crafting emergency."
After daring to ask one of the women working there a simple question (whether they had monogram beads made of metal, not wood), she simply shrugged, then turned away. Uhm, excuse me...? It was a yes or no question... Clearly, this person has no clue about customer service.
The other worker was a little more helpful, she actually stepped out from behind the counter to help me look, but she couldn't find what I needed either. (Which is fine,but not even answering the question is ridiculous!)
I looked around in the store anyway and while turning a corner, I caught an eyeroll between the two of them. That was a first. Since when is helping a customer for a total of 2 minutes a big enough inconvenience to roll your eyes over? I tried telling myself that these two women's unprofessional and rude behavior should not influence my buying decision, and with a heavy heart I chose a few items that were great for my project. I paid for it and thanked the second woman (who helped me) and she replied: "Mhmm." Not a thank you, not a you're welcome...
I walked out puzzled by their behavior and I definitely regret my decision to shop there. Thinking back, I should have said something, but judging by the rest of their reviews, this is just how they operate: treat the customer like an annoyance, an interruption of their day. Very odd!
I gave it 2 stars because they have a great selection, but their service is inexcusably horrible.