Bear Mountain Ski Resort

Its a great place when there is snow. Unfortunately they still charge full price even when 1/3 of the runs are open. Overcrowding with less runs means you get knocked over at least twice during the day, and you fall when you hit ice and continue down the hill on your butt or belly. I wouldn't have minded paying 1/3 of the price to only go down 1/3 of the runs.

I Love learning how to slide down the mountain & in Joy being in nature! Not a gym person... don't like being stuck indoors and sometimes struggle with social anxiety... Being outdoors and feeling the expansive natural environment of nature herself feels so good! I started doing this for my mental and physical and emotional health. 🎿🏔️👍💌 Good luck to everyone here on Earth-ship!

It was fun , wish there was a lot more snow I go almost every year for my birthday. You get a free lift ticket.

Pre paid parking only so be prepared! We struggled to find a spot, needed to put chains to park. Nice people playing out in the snow, made several friends. Fast and Friendly service to buy your lift tickets and pay for your equipment rentals if you do not bring your own, had to go back in line after purchasing my lift ticket, as I was not told. Snowboard can be adjusted a bit but you need to come back to the rental guys to do so. Margaritas are very good, $15. Brought my own picnic so, unable to rate the food. But everyone around was really friendly and happy. Definitely coming back up to continue enjoying snow sports and a happy atmosphere with well behaved humans and dogs 😍

This marks our third year as a family visiting Big Bear Ski Resort, a tradition we cherish. Typically, we plan two trips annually. Ine local and one farther away, and this year was no exception. While snowfall was lighter and the temperatures were warmer than usual, Team Big Bear did an incredible job utilizing snow machines to ensure we had plenty of slopes to enjoy. We truly loved our trip this year. However, if you're chasing big, fluffy snow and a classic winter wonderland, you might want to explore other destinations. That said, if you're a fan of skiing and want a convenient, local getaway near Los Angeles, Big Bear Ski Resort is hard to beat. From the crisp mountain air to the friendly ski instructors and staff, it’s always time well spent.

The team here is 2nd to none. Not only is the mountain at snow summit and bear beautiful and fully decked out with park. I have been coming here since 2007 and it's even better than I remember. This past weekend I lost my wedding ring on the mountain and told a staff member Tim D. And a few hours later he miraculously found my ring. The dedication clearly showed and I will be forever grateful. For skiing, the canyons on a fresh pow day is 2nd to none. Definitely highly reccomended.

As a wedding photographer who specializes in mountain destination weddings, I’m excited to spread the word about Big Bear Mountain Resorts opening their doors to weddings for the first time ever in 2025! They’re all set to become the next go-to destination for engaged couples planning a mountain resort wedding in Southern California. They plan to offer four different ceremony sites at Bear Mountain, each with its own unique setting and view, and my hope is that they'll create offerings at the base and top Snow Summit as well. I've photographed countless weddings in Mammoth, and I’ve seen and been a part of the seamless experience they provide. The resorts connection to Mammoth assures me that couples can soon expect the same level of professionalism and quality at Big Bear. I have no doubt Big Bear Mountain Resorts will quickly become a sought-after venue for Southern California mountain weddings, so don't sleep on this! You could be one of the first couples! If you're looking for a photographer, reach out and let's make this happen!

Bear Mountain Ski Resort offers an exciting winter sports experience just 145 km from Los Angeles. The resort stands out for its exceptional terrain parks and diverse skiing options. Extremely popular. Terrain Parks: Dedicated western half of the resort features 1,200 vertical feet of continuous park terrain with features for all skill levels • Terrain Variety: Offers sections for beginners, intermediate, and advanced skiers/snowboarders • Unique Features: • 180-meter Super Half Pipe • Double Black Run for advanced skiers • Adaptive ski school for children and adults with disabilities Skiing Experience The resort is particularly appealing for snowboarders and freestyle enthusiasts, with multiple parks including Red Bull Plaza and Central Park. While the snow conditions can be variable, the resort has excellent snowmaking capabilities

To help bring in the New Year the right way, we took our kids to Big Bear Mountain for their first ski lesson. They were with Coach Dominic. We couldn't have asked for a better ski instructor for our children! From the very first moment, he was incredibly energetic, friendly, and kind, which immediately put our kids at ease. His supportive and encouraging approach helped build confidence using the ski lift and on the slopes. His knowledge of skiing really showed in how clearly and patiently he explained everything. He made learning fun while keeping safety a top priority. Our children had an amazing time and came away excited, confident, and eager to ski again. Highly recommend Coach Dominic to any family looking for a fantastic kids' ski instructor!

I went skiing for the first time this weekend and took a lesson with Rodney!! He was an amazing instructor, he had a set of five girls and was very patient with us. Some were new at skiing and some picked it up right away. But he was very patient and very kind with all of us. He gave us confidence to ski and I would definitely recommend him!!

Don't open with terrible conditions and charge full price you are making the customers not to return!!

The mountain is decent, but your gear will go missing if you leave it out. It's the only mountain I've ever been to in 15 countries that Gear goes missing. I brought this up on their Instagram and their account blocked me for mentioning that they have no cameras or any security, and they could care less if anything is stolen on the mountain. I'll never go back to this place or give these people another dollar

Very good for all levels with trails ranging from green to double blacks. My favorite trail is miracle mile

Nearly $1,000 spent on lift tickets, rentals, and parking, and the experience did not match the price at all. Lift access was extremely limited, lines were unreasonably long, and much of the time was spent waiting rather than actually riding. Many guests were visibly frustrated and leaving early because the lifts were effectively unusable. Many guests requested a refund but were denied due to policy despite several guests we spoke with did not use their lift tickets. Even with premium pricing, the resort seemed unprepared to handle the volume of visitors or intentionally oversold and understaffed which appeared to be the case. When issues were raised, staff were dismissive and no meaningful resolution was offered and were very rude. Ill equipped to respond reasonably but even with a professional demeanor, the way this was handled by their staff was unacceptable - listening to a family who clearly were wealthy being accused of fraud for wanting a refund for unused tickets is just not cool. Paying this much and not being able to reasonably use the lifts is not acceptable, and the lack of accountability afterward made it worse. Oversold tickets and refusing to refund customers for unused tickets was very dishonest of them.

Nice weekend getaway! Big Bear has a little of everything if you're up to making the drive. It's an all season location for sure as they have plenty to keep kids, grown ups busy and entertained. You can stay over night or just spend the day here. I prefer to stay overnight to make sure I have time to enjoy nature. Nothing like being able to breathe in fresh air. I will definitely be back here many times.

Had alot of fun here snowboarding with friends but the 1 thing that made me irritated was when I went to go buy a hot chocolate the guy in the front was ringing me up and swiped the tablet I didnt catch that he tipped himself 1.20 until after I paid it was extremely disrespectful and he even tried to do it to my friend I WILL NOT BE BUYING HOT CHOCOLATE from the stand next to the cafeteria

Bear Mountain it's a fun place to ski the runs are great. It gets crowded on the weekends so if at all possible get there on the weekdays.

A solid place to ski! The value of the passes really depends on what time of year it is (i.e. how many slopes are open). A lot of families and beginners, as with many ski resorts, so be careful out there!

This place is definitely family/kid friendly. Parking and lift tickets recommend to pay online. Got in by 8:30am as the parking does get full and it is a Friday. Tickets scanners located everywhere to scan your tickets and receive your card. Card is what you'll keep on you as it lets you enter on the ski lifts. Sections for beginners/intermediate/advanced and a park for skiers/snowboarders to do their tricks. As I am a beginner I didn't experience the other trails. Lodging, stores, food is available to purchase and restrooms nearby. Dog friendly as well.

I love Snow Summit! I have always had a great time. I learned to ski when I was about 4 on these slopes and while they have changed a lot they have definitely gotten better.

This place was a waste of time and money! $40 to park and then $54 to sled on a an approx 150 ft area of "snow" and you only get 1.5 hour of sled time. Which they stopped 10 minutes early and it takes about 10 minutes each time you want to get on due to how slow the system they have implemented . Save your time and money and go sledding at alpine village, NO parking fees! Less crowded and unlimited sledding! We spent $300 for a party of 4 to go sledding for an hour and park two cars! CRAZY! Heads up there are NO snow play areas around for the littles.

Big bear mountain I'm sure is great. It's near 2 other very popular snowy mountains. I did not go on big bear mountain specifically during my trip. Instead, I went to snow summit. This review is just to let you know that on Dec 15th, 2024, the snow was consider too icy from many skilled snowboarders/skiers. So if you consider planning a trip to Big Bear mountain specifically, keep this in mind!

Best snow ever. Had the greatest time with my wife and kids! There may not be a lot of snow right now, but just make sure you come prepared and you're a decent rider otherwise you'll be eating rocks all day :)

Big parking lot, also plenty of parking lots further down with shuttles, easy walk if you're up for it. Lots of runs, tons of park stuff, jumps, rails, half pipes, also easy runs for beginners too. Beautiful views. Highly recommend. Super easy drive from anywhere in So Cal. Also close to snow summit and mountain high.

I love it here! This was the first place I went to learn how to snowboard, and I consider it my safe space. I'm still not good at snowboarding, but it's nice to be familiar with the runs you've done before. I feel like there are a good amount of runs for beginners, and plenty of more challenging runs for those who are exceedingly more skilled. There's a few different places to grab some drinks and just people watch. My son and I sat on the benches to watch the advanced folks zip down the mountain, hit up the half pipe, and slide across the rails in the freestyle area.

If you are snowboarder, this is a place to be the half pipe boxes rails container, tunnels, so many fun things people there are super cool the foods good I'll be expensive expensive but at least it's delicious Shout out to JoAnne!!! Worker at Bear all smiles!!!

Very unsafe because of irresponsible snowboarders (sometimes skiers too) My husband just didslocated his shoulder. Was carving down a run on chair 7 and hit REALLY hard by a snowboarder from behind. Had to take the sled down with the ski patrol then ambulance to the hospital to get it reset. Most painful experience of his life. The snowboarder didn't even stop!!! it was awful! He just looked back shrugged his shoulders and kept going he didnt even slow down :( It was at chair 7 yesterday Tuesday March 18th. Can the lift attendenuts help identify this person???? Actually people were looking for him he was wearing red pants but supposedly he jumped off the ski lift and ran away into the forest because he knew he was in trouble I guess sorry to post so many times, I am just receiving more into on this

NEVER COMING BACK! SAVE YOUR TIME AND MONEY! My boyfriend and I went skiing on Wednesday March 12th traveling 4 hours to make it here. We were very excited for the experience until we were met with some extremely rude and inappropriate staff members that ruined our outlook on this place permanently. After arriving we had lost one of our lift tickets while going down the first slope requiring us to replace it. Terrible service from everyone who works here especially Michelle from guest relations, a middle aged woman with extreme attitude and inability to control emotions and she snapped at us rudely and slammed her hand on the table out of anger when refusing to take our email receipts as proof of purchase. My boyfriend did not have his ID with him but was able to provide medical documented verification of his identity, pictures of ID and drivers license including proof of purchase, ski lift check in receipt, and even a Costco membership that displays his face and full name clearly but instead Michelle escalated the situation irrationally raising her voice and instead seemed more willing to argue than to help some skiers who did not argue back nor show any signs of unprofessional attitude, instead of listening she was telling us we wasted our time and money as she would not issue any refund for the entire day of skiing we were missing over this dispute. When we calmly asked if we can speak to a manager Michelle paused hard to hand gesture us and violently storm off for 5 minutes. When we finally got ahold of Manager Lisa she was able to process us using the Costco membership within a few minutes so I'd like to say we appreciate Lisa but at this point we had already lost 45 mins of ski time on a day that they were closing early due to the weather (they didn't state online or anywhere when we purchased) the prices are absurd for this kind of service and from what's we've witnessed alot of the staff carries the same attitude, I will never be coming back again and recommending everyone I know to do the same permanently.

Rude staff. My family and I went up to big bear from the IE to try snowboarding for the first time. The person at the front instructed us to go upstairs to get our gear. Once we got our gear, we were instructed down stairs to get lift tickets. Lift tickets for a family of 4 were nearly $600, after spending $200 on gear. I was devastated since I could not afford it. My daughter was crying. I asked to refund my gear and they refused! Even with the receipt which showed I just purchased the gear 10 min prior. It was a horrible and embarrassing experience for my family! They offered us something similar to "store credit" which we would never use! I will never be back and recommend everyone DO NOT GO! Lee Canyon in Nevada is affordable and just as beautiful!!!

Went snowboarding with my son two weeks ago, the snow was all man made but the majority of the runs were open but it was really packed with people. Lift ticket prices are unreasonably expensive and they would not honor my military service for the 25% discount because I did not serve 20 years before I got out. So I guess honoring veterans is conditional.

We had ski lessons with Vera Savage and she was very helpful. The slopes were super fun.

My son wanted to Snow Board yesterday so we went back to BIG BEAR. This time we tried BIG BEAR MOUNTAIN RESORT. Driving up to Big Bear this time was easier coz the weather was Calm, with no crazy Snow Storm or Tire chain restrictions. But getting nearer to the Facility is what took a bit of traffic, plenty of cars coming in and we waited a bit to find a parking. But we already expected this 'coz we have been to Big Bear multiple times. I really SUGGEST to give yourself a couple extra Hours when going up here in Big Bear coz so many reasons that you may lose your time or reservations. One, for example, is the weather, extreme Snow requires tire chains and that will slow you down by stopping and putting them on, and on Holidays this place is packed. FROM SAN DIEGO it took us 2 1/2 of a drive but we always give ourselves extra 2 hours Early when going here and so far our trip here is always smooth. We arrive at BIG BEAR SKI RESORT, checked in, and went straight inside coz we already got our Snowboard. The place is Big and also has a Good Deck with lots of Tables to sit down and a perfect view to watch my son Snowboarding. After here in BIG BEAR MOUNTAIN RESORT my Son continued to SNOW SUMMIT for the night session. And he said both have a good Slope and he enjoyed both places. And we are happy to hear from them that SNOW VALLEY MOUNTAIN RESORT is now added to their business .

I won tickets off Kroq in January I was finally able to get some time off work to go in April and VIRI was the girl that helped me get me redeem my 2 free lift tickets. She had trouble finding them at first not only did she find them! but she was persistent and kind the entire time non stop trying help me and have a fun snowboarding trip! I just wanna thank her again ! She is an amazing employee!!!! My brother and step son had an amazing time !!!!!!

This Resort is pretty big and lots of food, bars, and activities to do here. The lift ticket price really depends on the day and it's definitely cheaper if you buy online instead of at the place. The sooner you buy your ticket the next day the price usually goes up in price. They have a bunch of people there to help you with a question if you need help. Overall it's a great place to visit and I would definitely come back!

I love coming to snowboard to big bear mountain resort. This is the first place I had ever came to snowboard and I think it's a great starter point. They have multiple slopes/trails for beginners, intermediate and advanced. The lines move fairly quickly (pro tip: if you're coming in a group, separate and go into a single rider line, then meet up at the top with your friends) line moves even quicker in singe rider. I've came here three times with friends and each time has been nothing but a good experience! All the staff are extremely friendly and helpful especially if it's your first time. Only con is the pricing of the food which is expected considering it's a snow resort. We paid about $35 for 2 cheeseburgers. They offer a wide variety selection of food and drinks! There's plenty of seating areas just dependent on what time you arrive.

Had such a great day here. Got our rentals, lift tickets, and ski lessons all right there. They were very efficient moving through the rental lines. We had a 3 hour private lesson with Cody. He was excellent! Very patient and good with all ages and skill levels. The lessons were key. Whole family went from never being on skis before to feeling very comfortable. After our lesson we had lunch and then hit the slopes some more with our new skills!

Skiing in April - enjoying every second of it! Skied on Sunday and Tuesday first week of April. It was man made snow and got icy around noon time but no complain. Limited lifts open and also fewer people in lines. Plenty of staff members on-site for help. Live band at lunch and closing on Sunday. Enjoyed every second of the experience.

I took a ski lesson with Timothy today and he was amazing! I learned so much in 2 hours and even went down the green slopes with confidence. Thank you so much Timothy for all your help!! He also does private lessons so if you are interested I highly recommend him.

OVERPRICED- $180+ for a day ticket and $70 for rentals? Snow was slushy by 11am and lift was 30 min wait time. Garbage quality runs and conditions for the price. Stop overselling tickets. Crowded AF with no tables to sit or eat either. Disneyland park hopper is better deal

Our kids have been taking lessons at bear mountain for many years now. It's always a good experience. Today we met Vera Savage for a group lesson. She was extremely patient with us and so kind and thoughtful. She had a lot of tricks up her sleeve, great instruction. Vera made us feel so comfortable and at ease. We plan to come back for private lessons with her soon.

had so much fun snowboarding i fell alot good a food break and oakfire grill was amazing make sure you rent beforehand its way easier

This place scammed me out of my money after I canceled my trip 3 days prior to arriving and had the nerve to send me a voucher. My suggestion to anyone going there don't buy a lift ticket until you are heading up there

Bought a midweek season pass last season. Did not use the pass. I called at the beginning of the season requesting a refund. Was told that that was not possible, but that he could do a rollover for the following season. At the end of the season went to the resort and talked to the season pass Supervisor. They Stonewald me, gave me the runaround, gave me a phone number to the icon, pass office, which is not associated with the Big Bear, only passes. Then denied me a refund or a rollover. For medical reasons, medical documentation. I have been a customer, patron since 1978 bought season passes for entire family over the years. Was told they would do a rollover for the following season if pass was not used. December 2024. At the end of the season, I went to their customer relations department/season passes. Which they denied me a credit for a pass I never used.. Their word and loyalty to a long-term relationship Customer, Is zero. It's a corporation now, and I understand. There is only one thing they care about is money, not the customer.! I do not recommend, their individual care, to customers is a façade and a lie. Unfortunately, a near 50 year relationship, is destroyed with one transaction. A lifetime of memories, destroyed, by one selfish and greedy corporation! I will never patronize again!

I had a great experience on my first 2 days ever on the snow (at age 52) with beginner snowboarding lessons at Snow Summit and Bear Mountain Resort. My first day was a struggle but the lesson was great. On my second day I was paired up with Chris at Bear Mountain and he took us through the "B" class and got us up on the mountain doing some basic maneuvers. Everybody at the both places were super cool and beginner friendly. Even when I showed up at the wrong resort by accident the first day AND missed my lesson time, they worked me into the next class and made it fun. Definitely plan your parking in advance if you're not used to the way it works. Had a great time!

They voided our lift tickets in the middle of our session because they were flagged for fraud. Why? Because the person who paid for it wasn't one of the lift ticket holders. Because they were voided, I had to stop snowboarding and go to the ticket window to fix the issue. By the time the issue was fixed, one of our party had to leave and never even used his lift ticket. I called to get a refund for the unused ticket. I didn't even complain about the fact that they interrupted our limited time on the slope for this ridiculous issue. I purchased the tickets online about 10:30 am and didn't pick them up until about 3 in the afternoon. If they were flagged for fraud then why did they allow me to pick them up? Shouldn't it have stopped me from printing them out if there was any concern? So they have a terrible system. Fine. Everyone I spoke to, from the ticket window reps to the phone reps agreed and said they understood and yet they wouldn't issue a refund. I was given a voucher so I could drive up there again like it's so simple. The icing on the cake is being yelled at by supervisor Melissa over the phone because she didn't want to hear what I had to say. You were amazing Melissa! Amazingly monstrous. In response to the comment posted by Biggie the Bear: the fact is that YOU voided our lift tickets. We did NOTHING wrong. You got the full amount we paid for those tickets, but we didn't get what we paid for. When it was time to use the lift tickets, they didn't work. It took over an hour to fix the issue, time I didn't get compensated for. And if you're not ashamed of how your supervisor Melissa handled the issue, then shame on you too.

Another brutally honest poor review deserved. Purchased two expensive/overpriced lift tickets here and did not even get participate in any snow activities or get on any lifts. TICKETS HAD NEVER EVEN BEEN SCANNED. I left within the hour and requested a refund, with absolute proof of purchase and proof of my ticket barcode never used. Guest services refused to give me my money back, so they gave me an "Activity Voucher" with the dollar amount I spent. I emphasized to the staff in Guest Services how sure I was I had zero desire of coming back and they still could not give me a cash refund. Voucher gives you one year to use it, well that voucher sat and collected dust at home because like I explained, I did not intend on using it, ever. I called twice before my "deadline" and couldn't get through to someone. I called again after the deadline, and was given the run around. Instructed to email Guest Disservices, explain my story, and again same verdict. $300+ gone to waste. Avoid this overcrowded and poorly managed establishment.

We were in California to celebrate my birthday at Disneyland, but why not add in a snowboarding day too? It was possible due to this place which is about 2.5 hours away from Disneyland! It sure was confusing on what the rules were to get up there though. So many websites said we need chains.... and even if we don't use the chains they need to be in the car. *shrug* So I went to a nearby tire shop and asked them for chains and they were like NO NEED since it's R0. Whatever that means. I still don't know what exactly the rules are but we didn't need chains nor a 4 wheel drive to get there. Ugh... could've saved so much money on the rental car had we just got a regular car. While getting there was a long journey and adventure.... the place was so much fun. They have everything there! Rental, gear, food, lessons, etc. We rented our gear. Then, I got my GF lessons. After she learned how to stop, I took her to the mountain. It was soooooo much fun going down the mountain. We were ready to leave so we went up one last time, but went down the wrong way! So we ended up going somewhere completely off track. We just wanted to get down, but we ended up somewhere where in order for you to go down, you have to go back up. Ugh! We almost didn't make our dinner reservation back in LA. Overall, great experience and I'd go back!

Ski school for kids is great, most of the teachers are from South America here on winter work and travel program. We did private and group lessons for kids. This is the perfect mountain to learn how to ski or board (chair 7 and 6 are all simple green runs). However Big Bear is mainly for freestyle skiing and snowboard which means half pines, jumps, moguls and so on. There are not many regular runs. I definitely prefer Snow Summit for that reason. Ski rental at Big Bear resort is a nightmare to say the least, you gonna stand around 1-2 hours in line. I suggest you get your rental elsewhere, there are plenty of places around.

I wasn't sure if skiing was for me but now I am excited to go back next weekend for another lesson with Vera! Vera truly is a gifted & amazing instructor who makes learning an intimidating sport fun! I didn't fall once! I was overwhelmed & didn't understand how the process of renting & lessons worked. Mel was kind & helpful to me when I arrived without ski boots to class check-in He advised me of what my next steps were & helped me go from embarrassed to immediately comfortable & excited to go through the process. Mel went the extra mile to follow up with me when exiting the mountain at the end of the day to ask how my day turned out & he gave me pointers which resulted in confidence on how to make my next trip seamless! Thank you so much Mel & Vera!

My gf and I went boarding at bear mountain yesterday and totally had a brain fog and left both our boards on the mountain. Called lost and found/ security this morning and Ian was so helpful. They found our boards. THANK YOU IAN!

My boyfriend and I took a trip to big bear mountain resort on Sunday, January 14th. Drove about almost 3 hours to get to this resort for a fun experience. After hitting the slopes for a few hours we decided to go to the bar to get a drink. We waited in line, then we were called up to be helped. I first asked if they served soda here as well, he repeated what I said very rudely as if I didn't know I was at a bar. My bf asked if they had mango cart, he said they did not have mango cart. I left to go to a different counter to see if they had soda for me to purchase, my bf stayed at the same bar to finish his transaction getting something else since he said they do not have mango cart. We then met up afterwards and my bf was unable to bring me back a drink since the guy who helped him was giving him a hard time thinking I was trying to get a drink being underaged since I was not there to present my ID. I am not underage but I totally understand if they have to check ID as their policy. I went back in line for the second time to present him with my ID. As I waited in line, there was 2 ladies in front of me who can clearly can pass as my younger sister (they looked that young) who did not have their ID, but the guy behind the bar still served them the alcohol beverage with them being not Asian. It was then my turn to be helped next, I presented him my ID, he stared at it for a while making sure it was not an fake ID and then threw my ID back at me and proceeded to ask me what I wanted. Very rude. But I asked if they had mango cart for the second time to confirm since we did see cans of mango cart behind the counter he still said no. So I decided to get something else. Talked to the manager Joey about my encounter with the dude behind the bar, he clearly has something against Asians or something but I will not accept the disrespect. The manager Joey did not do anything about it and just told me she'll talk to him "later". We went back in line to the same bar an hour later to be helped by someone else and she actually served us that mango cart!! Even though the other guy said there was no mango cart twice!!! People should not work in a position that requires customer service if they're going to treat people of a certain race with disrespect. Drove 3 hours for a fun experience day which turned to have my whole mood ruined and then ended up driving back home. Doubt the manager Joey spoke to the dude at the counter as well.

This review is for Captain Paul who drives your Inter-resort shuttle. He was so awesome!! Very friendly and helpful. He also gave us a quick history of the valley and I learned a lot! I've been coming up here since 1974 and Paul told me some stuff I'd never heard. He's the perfect person to show how customer service should be and how important it is. Please thank him for us!!

Review Edited after good Customer Service communication and response to resolve my issue After Attempting to renew passes this year(spring of 24 for 24/25) for my family and not having clear understanding of the pass renewal deadlines, I had some relatively quick back and forth with customer service who ultimately ended up resolving the issue. For the final resolution I have changed my review and appreciate the customer service making things right. For the customer service taking time to contact me and resolve the issue I think that shows the company cares about its service and customers. For people interested in season passes I think between Ikon's website with differing dates to Bear Mountain's /Snow Summit's website, the lack of a simple renewal mailer and static renewal dates(ex: always March 1st to April 1st, etc) it is more confusing to renew that it needs to be. For reference to anyone looking to book season passes the most simplistic way to renew passes (but no renewal discount for BBMR, while there is for Ikon) is to know that sometime in early March/before April of the previous season you must renew to receive the best price. For ski conditions the 23/24 season would get fairly busy on weekends making skiing past 2pm-3 hard. Early morning would be much less busy, but on weekends to save time I'd recommend just paying for the parking pass with little kids. If you don't have kids, there's enough shuttle parking that you could avoid the paid parking. Customer Service within the park is friendly and they make attempts to help families with kids and keep it enjoyable.

Our bus driver, Captain Paul made our trip amazing. He was delight we needed on a dark cloudy day. You're gonna see.

Update: in response to the response form BBMR I wa told by multiple employees that you had stopped making snow for the season despite great conditions for snow making. That's a big FU to those paying. Update: despite my own negative experience, I would say to those complaining about crowds not to go on weekends, holidays, or after snow storms. I mean, what would yo expect? Today was my first time at Snow Summit today and really disappointed. I had been to Mountain High because it's closer and alway though Big Bear was way better. It wasn't. Despite freezing temps, they weren't making snow or even grooming. I mean if you've given up on making snow just shut the place down. The mountain was sheet ice with grass showing and sticks poking up. The lifts barely had enough snow to get people loaded. On top of that the place is really run down, and I mean everything, the parking lot the buildings to the equipment to the lifts. Everything looks old and poorly maintained. I was really expecting a lot more. The WiFi sucked which on 2021 is hard to imagine. No signal most places. Super slow where there was. And this was a SLOW day, can't imagine when it's busy. They don't take Apple Pay, also unbelievable in 2021 DURING A PANDEMIC?! All in all, a huge disappointment. Maybe I expected too much? But seriously... Apple Pay. It's not hard.

This review is mostly for my Beginners Snowboard Lesson with Cho. She was nice, encouraging, and focused on making sure our group members (small group of 5) were learning. I was a lot more successful at my first try snowboarding than skiing. I took a skiing lesson years ago pre COVID... It was packed. I wasn't catching on and the instructor didn't seem to care if we did or not. Which made my actual ski experience trash. -------- On to the overall experience. This place was packed. PACKED. I don't think they limited anything. Saturday SOLD OUT and it looked to have thousands of people. My friend and I were very uncomfortable. There's a wait to get the rentals. At least 30 minutes. And that's just how long it took to get the text to go pick up the rental. Then you wait in line. You cannot wait in line before that. The rental wait had us late for our lesson. Fortunately they allowed us into the next one which is how we were assigned Cho. I DO NOT THINK IT'S SAFE TO BE THERE. There are masks signage. But it's not fully enforced. Seemed to only be done at check in points, entering buildings, or in the lift lines. 6 feet apart was basically a dream. But I knew the risk so I cannot complain. I just didn't realize how many people they'd allow during a pandemic.

This review is for Julie Steffey, an amazing snowboard instructor that we had the pleasure of working with this winter. My 8 year old has been snowboarding for several years, and has had group lessons at Big Bear and Mammoth before. We were able to work with Julie in a private lesson and wow what a next level experience. Julie is so warm, and friendly - and also a really talented athlete. My son instantly hit it off with her and enjoyed riding the lifts with her. He loved hearing her winter and summer stories about snowboarding, and mountain biking and even her dirt biking adventures! Julie used the right amount of "lets have fun" in combination with "hey, let's try to link these turns" or "try it this way" and really got my child to jump to the next level. She took videos of him during the lesson to share with me, and also shared what he needs to work on going forward. Whenever we're on the hill, we stop by adventure center to see if Julie is around to say hi. Can't say enough great things about her, other than if you can request her as your instructor - do it! She's the best.