Ana Z
Google
I have been visiting this salon for a few months, primarily due to its convenient location. However, after my most recent experience, I’ve decided to discontinue my visits. I spent $100 on a gel manicure removal, followed by a regular manicure and pedicure plus tip, but unfortunately, just two days later, my nails started to look as shown in the photos.
Additionally, I was disappointed with the lack of consistency in service. I had three different technicians working on my nails, which led to a less than cohesive result. While I understand that salons can be busy, I was hoping for a more thorough and consistent service.
Another aspect that always makes me uncomfortable is the tipping process. When it's time to pay, they ask upfront whether you are tipping with cash or card. When I select card, the staff doesn’t even move the payment screen towards me, and instead they stare at the screen to see what percentage you are selecting, which makes me feel uneasy about the tipping process. Despite the less than satisfactory service, I feel pressured to tip 20% even when the quality doesn't meet expectations.
Unfortunately, this experience, paired with prior issues such as gel polish chipping within two days, has led me to decide that I will no longer be returning.