BEB5 Karuizawa by Hoshino Resorts

We have our family trip and stayed with this hotel we love the bed are so comfortable we all have a real good sleep. Also the hotel provides snacks and free drinks at night time so you can play and chat with families 😄 at the hotel lobby ☺️ love it so much 😁. We will return. Thank you for all the staffs being so helpful and friendly as well ! Keep up your great work!

The only star is because of the onsen. Although we really appreciate the free pass to the onsen, as it was an incredible experience, the hotel rooms were really small and the bathrooms smelled so bad. Also one of the staff members was really rude as we asked to wait for the bus inside the hotel (that was coming in 25 min and it was 3 degrees outside) and they told us that we had to leave immediately. Not coming back that is for sure, all of our japan trip was amazing except for this hotel.

I stayed here as a guest at a wedding. came by free shuttle bus from the wedding venue. The room was a small space with two bunk beds. It was cozy and the low, so my friend hit his head on it couple times during whole nigth. Be careful. The rest of the place was very clean and comfortable. Breakfast was so good with a choice of two types of plates. There is a beautiful courtyard and free snacks in the lobby, so it's fun to spend time outside of the room.

We booked this hotel after we heard a lot of good feedback about Hoshino Hotel Group. We were so looking forward before our stay but it turned out to be BIG let down: ||Check in:|The reception was neither friendly nor helpful . We provided her with our check in QR code. The next minute, she just handed us with two room access cards in one card folder, breakfast & onsen vouchers without talking to us. I did ask for more information about the hotel but she asked me to scan a QR code and read it on my own. The worst part is when we were about to check out, we only found out that there were 6 x1000 yen spending/meal vouchers in the room access card folder. We were totally unaware of these vouchers and the reception didn't inform us about them upon check in. As we had to catch Shinkansen back to Tokyo, we were unable to use them all. ||Breakfast: |The breakfast was not good per the reviews said. We ordered one American breakfast and one french toast (chef recommendation). The French toast was a disaster, it was too sweet and still mushy in the middle. ||We were in Japan for 10 days and staying at different hotels. Sadly to say, BEB5 Karuizawa was truly a big disappointment in terms of the money we paid for.

This is a lite service hotel with small but adequate rooms. Interesting bunk style sleeping area which was actually cosy but could be a hassle for the mobility impaired and elderly. The surrounding environment was peaceful but the shuttle around the Hoshino resort area (to the onsen, dining Harunire terrace) was always full. We missed two shuttles (ten min intervals at night) and the kindly provided a car to send us to the onsen. Food can be limited so definitely visit the restaurants early. The walk to the Christmas illumination at Karuizawa Kogen Church was beautiful! Perfect open night skies.

The resort includes the onsen coupon for unlimited access during the stay. However, the Hoshino onsen requires around 15 minutes work passing through a plaza with variety of restaurants, cafe and shops. When you walk up to the hill, there are a small church and a wedding garden! For dinner, you can choose to spend the provided coupons on the different restaurants in the plaza or near the onsen! The breakfast is provided inside the hotel! We are amazed with the service level! We are really enjoying the stay!

I loved my last stay last year in a Hoshino Resort so much, I decided to make this trip almost all Hoshino stays, praising it to my friends. BEB5 got me to regret this decision. This is also my first bad review of a place, which really shows the disappointment. But perhaps it's good for ppl to lower their expectations, or consider a different place to stay. The Good - The rooms, vibes are all great. There's Japanese boardgames and areas to chill downstairs at night. - The area is somewhat convenient, especially with a car- but there are decent buses to the main city, and the Onsen and Terrace are lighted up and easily accessible. - Karuizawa, as an area to visit, is great- lovely town that I've enjoyed since 2008 till now. The Unfortunate - Laundry: the machine doesn't come with detergent, though you can buy it at the vending machine. However, the dryer is really dusty- they haven't cleaned the back of it at all. It is also not great- very small, and hard to ensure all your clothes dry. - Service: I am not sure if it's frustration from being unable to speak English, but there was one particular person who made things extremely painful to inquire anything- with many sighs at trying to explain anything in English. Even when I tried to help by saying I can speak some Japanese, he refused to use Japanese to attempt communication. Without going into too many details, i lost a sweater in BEB5 due to, I believe, room service cos I lost it since then and I never found it. While I can get that it could be an honest mistake, there was no apology, 2 days later late replies, and an expectancy that I will wait in a hotel (another hoshino at that) to wait for the delivery. [Edited] after a final email that resulted in this post, Hoshino replied me and offered to send it to my home country, which I do appreciate. I'm happy that they have finally responded to arrange for what has happened, but I don't believe that such emails should have been necessary before action was taken. While a beautiful location, I will not be recommending this particular resort ever again without first warning friends to expect a different standard from other Hoshinos. A shame that it's a part of what I thought Hoshino stands for.

I recently stayed at BeB5 in Karuizawa, and it was a lovely experience. Nestled in the woods, the hotel offers a serene and picturesque setting that truly allows you to unwind. The staff was warm and welcoming, providing excellent service throughout my stay. My room was ok, clean, with small windows that provided a nice views of the surrounding One highlight was the outdoor area, perfect for a morning stroll or enjoying the fresh mountain air. The only downside was that the Wi-Fi connection was a bit spotty in certain areas, but this was a minor issue given the hotel's peaceful ambiance. Overall, BeB5 is a fantastic choice for a relaxing getaway in Karuizawa. I would definitely recommend it and look forward to returning!