Rafaele S.
Google
I stayed there and, honestly, it was the worst experience of my life.
On the first day, they refused to give me access to my room, claiming that only the person who made the reservation could pick up the keys (even with my name in the reservation). I arrived at 3 a.m., and my friend—who had made the reservation—was already asleep. The front desk attendant literally told me, “Okay, then sit there and wait until she wakes up to open the door for you.” After a lot of arguing, she finally unlocked the door for me.
On the last day of my trip, I stayed there again and left my luggage at the reception while I went out for lunch. The staff said the bags were not mine and started making a scene, saying I would be charged an extra fee (there were three suitcases). I calmly explained that my friends were with me and would take my luggage with them since they had a car, and that it would be unsafe for me to walk around alone with all the bags. I explained that I would only keep my personal item with me. Everything was clearly explained, and they said they understood.
The next day, during checkout, they charged me a fee. I asked for a receipt, and the manager, Maria, refused to provide one. I told her that without a receipt, I would not pay. At that point, I started recording because they were being extremely rude to me.
Then she said she would call the police, which made absolutely no sense. I am an immigrant, she probably assumed I was undocumented and she thought I would be afraid of her calling the police. She also made an extremely racist comment, saying that “this is typical Brazilian behavior.”
When the police arrived, they took my side and instructed her to provide the receipt. She then issued a receipt with the wrong amount on it.
Completely dishonest and racist behavior.