Madalina A.
Yelp
Be extremely careful with the gear here! I don't think I've ever given a 1 star review in my life, but my experience here was truly dreadful.
I rented out ski gear and found a box cutter blade in my boot. By the time I realized it was there, I had already been up and down the mountain a couple of times, while the blade burrowed its way through my ski sock and cut my toe. Fortunately, I was able to walk just fine, but God only knows what kind of infection I may have gotten as a result.
I called the ski shop to give them a heads up that I needed to discuss this once I returned the gear. The shop manager was nice, but did say that he's only authorized to refund my rental fee and replace my cut-up bloody socks. Why the owner wasn't there to discuss, I will never understand. I was given her number and told she's the one I needed to speak to if I was still unsatisfied. I don't think $50 and a measly "yeah, sorry that happened to you" was good enough (maybe I'm too picky).
I got on the phone with the owner and one of the first things she said to me was "how do we know you didn't put the blade in yourself?"
We weren't able to resolve everything during that first phone call and after trying to contact them multiple times since then, it's been radio silence. Do yourself a favor and rent somewhere else. Clearly they don't inspect their equipment closely enough before they sell it to you, don't take a chance if you can avoid them.