Beechwood Hotel

The Beechwood Hotel is an absolute gem. It is situated in a very convenient location, yet perched up on a hill in a peaceful setting. The team, beginning with Quincy the Manager, are outstanding. Quincy exceeded our expectations with the room that he placed us in. The room was fabulous; we loved it! The entire hotel, including our room, bathroom, lobby, first floor bathroom, were all impeccably clean. The decor both in the room and the lobby were beautiful and welcoming. The team at the front desk were all friendly; they made eye contact and smiled and helped with anything we asked or needed. We can't wait to return to the Beechwood Hotel!

We hosted an event at Beechwood hotel in September and I couldn’t be more pleased with how everything turned out. From start to finish, the experience was handled with professionalism and care. The planning process was smooth, and the team made sure our requests were thoughtfully considered and seamlessly incorporated. On the day of the event, everything ran like clockwork—timing, setup, and service were all spot-on. A special shoutout to BetteAnn Wallen, Chris Drzal, the banquet team (Alex, Jennifer, Tammy, Jill, Flavia) whose attention to detail and warm hospitality truly elevated the experience. They were responsive, gracious, and made sure that me and our guests felt well taken care of. Thank you to everyone at Beechwood Hotel for helping us create a memorable and stress-free event. Highly recommend!

I stayed one night when in town on business with the university. The location was ideal for my needs; parking and check-in were easy. ||The boutique, period styling of this hotel is somewhat unique, and very different to many chain hotels. Very nice, and it’s possible to open windows in the rooms for fresh air!||I arrived close to 8pm and was able to catch the restaurant before it closed. I took dinner in my suite, preferring this to sitting alone in an empty restaurant. |The standard of the food was 10/10! I ordered the NY Strip with Broccolini and Asparagus sides - all were perfect for my taste and they did not scrimp on the vegetable portions.||What a lovely place, all the staff were only too happy to make sure all needs were taken care of. I have no hesitation thoroughly recommending this hotel for business travelers.

I went back and forth about whether to write this review, but I decided to because I truly don’t want other couples to go through what we did. I would not recommend the Beechwood Hotel for a wedding room block. From the very beginning, communication was a challenge. We initially met with Onicia Mends, Director of Sales and Marketing, who seemed friendly but was difficult to get in touch with. Emails often went unanswered, voicemails weren’t returned, and getting clear information felt almost impossible. During our initial tour, most of our questions were met with, “We can’t accommodate that.” Only after we mentioned going with a different hotel did they agree to some of our requests, such as keeping the bar open later - which they later failed to honor. It was written in our contract that the bar would stay open until 1:00am, but when we arrived the day before the wedding, the manager claimed they had no record of that agreement. We also had numerous issues with our room block. At least ten guests told us they were informed there was no block under our names. Others were passed back and forth between the front desk and sales department, waiting on hold for long periods of time. Many guests never received confirmation emails, and when I called to confirm my own reservation, I was told there was no booking under my name - only to later find it had been misspelled. The booking process was unnecessarily difficult because the hotel doesn’t have an online system; all reservations had to be made over the phone, which only added to the confusion. When we arrived, we discovered that our bridal suite had been given to another guest with the same last name, and the same happened with the father of the groom’s room. The front desk staff offered no real solution. When I asked to speak with a manager, the associate rolled his eyes and said no one was available. He told us to “step aside” while he checked in other guests. I ended up in tears, and no one made any effort to help or even offer an apology. It was an incredibly stressful and disappointing experience from start to finish. While the hotel eventually comped our room and did keep the bar open until 1am, the final frustration came when we received a large bill for all guest drinks, despite having confirmed in advance that the bar would be cash only. The rooms themselves are beautiful, but the lack of organization, communication, and basic customer service completely overshadowed that. I truly wish we had chosen another hotel.

I recently stayed at Beachwood Hotel, and while the hotel itself was impressive, the experience got off to a rocky start due to poor customer service at check-in. Unfortunately, my first impression was soured by a very unwelcoming check-in experience. The front desk staff (older gentleman) seemed disinterested and borderline rude, with little effort made to explain hotel amenities or even greet me properly. It felt rushed and impersonal, which was surprising given the quality of the hotel itself. For a place that presents itself as high-end, the service should reflect that from the moment guests walk in.

I was honestly shocked by how badly we were treated at check-in. The man at the front desk — an older gentleman — had such a rude, negative attitude from the moment we walked up. He made what should’ve been a simple check-in feel like a stressful and uncomfortable ordeal. It was like he didn’t want to be there or help anyone. We were excited to stay because the hotel itself is actually nice, but that first impression completely ruined the experience for us. I’ve never felt so disrespected at a hotel before, and I wouldn’t want anyone else to go through that.

This is going to be mixed reviews but I want to note that this won't hinder my chances of ever coming back here. I would definitely plan to come back here again. But I did notice the next time I'm in town. This place is already sold out. Check in went well. I requested an early check-in and it was fine. However, when I was in my room after being unpacked, completely wiped out and exhausted... I hear someone at my door trying to come in. Luckily I had the bolt on. Some woman was issued keys to my room. When I heard her attempting to come in, I ran over to my door, slammed it shut and asked her what her problem was. I was shaking up a little bit. She apologized and said she was issued the keys and assigned this room. I told her I was already in the room. She assured me that it wasn't a problem and apologized again. I calmed down and I told her no worries. She left. I called the front desk. Apparently they weren't aware that this woman was issued the same keys to the same room as me. They apologized. That very night I was out. When I returned even more exhausted, I come to my room only to find that my hotel keys did not work. That was annoying. I had to take the elevator go back downstairs to the front desk. They apologized (for another minor blip) and issued me new keys. As far as the room is concerned, I had to make some notes. The water pressure in the bathroom was not that great but it was okay. When I did check into my room, the room was very warm. The temperature read 76 degrees. My daughter and I are polar bears so I lowered the air conditioner to 65. Throughout our two day, it only went down to 75. And the room remained a bit warm. I didn't want to call the front desk to complain because I was already settled in, beyond exhausted, and I didn't want to have people to come into my room and try to figure things out. The oatmeal soap that they provide in the bathroom, in my opinion smelled horrible. Luckily, I traveled with my own soap. The bathroom sink did not drain properly at all. It seemed like it took forever to drain. You can see the picture provided. This was anytime I used it. They do have beautiful bathrobes that they provide. One was located in the hallway closet, and there was another one behind the bathroom door on a hook. They were plush they were beautiful, however they didn't fit me comfortably. So I put it back on the hanger and hung it up. The water bottles added an ice touch. And they were free. The snacks they provide are not free. They're priced at $7.50 and upwards. Good thing I brought my own stuff. The volume on the TV was very low. No matter how much I raised it. It just wasn't loud at all. That's really not a big deal. The bedsheets and blanket were so fresh and so clean, it was easy for me to fall asleep in and lovely for me to wake up to. The phone in my room that was located on the desk, kept making these annoying long beeping sounds. At first, I thought it was the TV to which I have on video, but that ended up coming from the phone and I ended up unplugging the phone for the remainder of my visit. I addressed the situation upon checkout. Again, I didn't address it to the front desk because I don't want people in my room when I'm exhausted and I'm trying to rest. This hotel is in a perfect location. It is about six minutes away from DCU. It has a huge parking lot and they provide ample parking. There was construction, but I was pleased not to hear anything going on. It's a beautiful property. From the Lobby to the elevator to the hallways. I really loved the bay windows in my room. I also loved how the refrigerator was concealed in a cabinet under the coffee machine. I didn't use the coffee there as I ordered from Starbucks. That's what I do when I travel. The hotel was so nice and so quiet. As I said earlier, I would definitely come here and stay again but the next time I'm in this part of town, it's completely booked and that saddens me. As far as the restaurant in the lobby is concerned, the drinks were amazing. The food was awesome. I had the best shrimp scampi!! EVER!!! So good!

The location was great and close to a lot of stores. I was very surprised by this hotel because in the past I heard great things. Anyways, the room assigned to us was a mess when we walked in. So we were assigned another room and was told a discount would be given off the bill. The next room looked great until we tried to put something in the fridge and found an old pizza box. Smh. When we got our bill and only saw 10% taken off we weren't happy and will not be using this facility again.

Maybe I am over compensating for other reviews and the fact we just paid too much for too small a room in Boston. However great room for $150. Very spacious Executive King room. Every thing is clean and well kept. The towels are thick and large. Water was high pressure and quickly hot. There was some noise from a wedding party but that is the nature of wedding parties. Windows can open and have screens. We liked that. Good wifi but may could use an outlet by the bed side with the clock and lamp. A lamp with an outlet in the base would be nice.

I had a conference in the hotel, so my office booked me a room for the night before. Great parking situation. I go in a little after 6 and check in. I have to give a card for the room, but it's just for the typical hotel hold. Get up to the room and it's across from the elevator and the room isn't a square. I think they turned a suite into two rooms, but I'm unsure. The TV is at a weird angle from the desk and the bed due to this. They have these wood panels to close over the windows. I do so and then head out to grab dinner. Get back and settle in. I tried the rain shower feature and the water doesn't get warm. I switch to the regular shower head and it warms up. Weird, but not a big deal. I go to go to bed and there is a light coming in from the hallway under the room door. There is like an inch of space. I use two of the like five super uncomfortable pillows to block the light from coming in and go to bed. At sunrise, light starts coming into the room because the wood panels are warped or don't line up right. I see an alert for hundreds of dollars on my credit card on my phone, but i will deal with it at check out. Between 7 and 8, I am getting ready and can head the elevator ding as people get on and off it. I go down and they show me invoices that they charged the company card and say it is just a hold that will go away by the end of the day. No one could explain why they put a hold on my card for the cost of the room when it was pre-paid before I checked in. This was a Thursday morning. The hold was there until the following Tuesday for hundreds of dollars. The hotel is very expensive, the rooms need updating and maintenance, and the hold on my card for like 5 days was wild. While I might be booked again due to work, I cannot recommend it.

Our 6 days stay was prepaid and they charged our credit card again at check-in. It took us half a day to get it straightened out. Front desk wasn't helpful and made us feel like it was our fault. The bar was closed on a Saturday night at 10 pm (they close at midnight) and we couldn't even get a drink after a 12 hour trip. Rooms are nice and looked clean, but the doors don't close tight. The lights from the floor brighten up the room at night. They had darkening curtains at the windows but you're not allowed to close them. The front desk was not helpful and not especially nice, very disappointing for a 4 stars hotel. Btw, the tiny plastic water bottles in the room are not complementary, they charge you $ 2.50. Never had this before! wifi wasn't accessible without the help from the front desk (they don't tell you that, you have to figure it out yourself). No amenities, nothing special that would justify the price. Any motel is better and cheaper. We complained about the service through email and got a reply - from the front desk! With a funny smiley. Lol.

Dump. Staff is good. Hotel is crap. Never coming back. This hotel needs major updates. Room design with a use of common sense. New phones tvs windows. Rugs. Lamps. New executive level employees. The staff is the only redeeming quality

We stayed in Beechwood hotel the night before we were moving into our new residence down the road. The signage is large and easy to spot. The outside looks very nice. We actually arrived at like 1:30am because we drove up from Philly the evening before and concierge was present and readily available at that time. We called to make sure that check in time would be acceptable and the staff member responded, "it's your hotel room, you can check in whenever you'd like". The guy who was checking us in was a little bit chatty for 1:30am after a long drive. He made fun of me slightly in a jovial way but I wasn't particularly in the mood. Normally, I'm down for a good roast but I was tired and just wanted to go to sleep. He was friendly, and my companion who had escaped unscathed enjoyed it but I found it a bit irritating. The restaurant is very close by but breakfast is not free. Not that I care, but FYI for people that are interested in hotel breakfast. The inside of the hotel and the room itself is very regal in appearance. The little door hangers have been replaced by buttons on the wall to indicate your preference for cleaning. The room was extremely spacious, one of the largest rooms I've ever stayed in. The bathroom itself was amazing. There were numerous, extremely soft towels. The shower water pressure was like a fire hose. Don't even attempt to wash just your body with your hair in a bun because the power wash shower head will leave water ricocheting all over. This is not a complaint in any capacity, I love that shit. The bed itself was also very comfortable with cozy sheets. The bathroom has a NIGHTLIGHT. How many times have you been forced to leave the bathroom door closed with the bathroom light on to avoid bumping into shit and stubbing toes? I wish every place had a nightlight. Staying in this hotel has been a great experience! I would definitely recommend it.

Nice hotel in Worchester. Beautiful vaulted ceilings (see photo). Very comfortable bed. We were here just for a night so didn't really explore. The hotel has a small shop. No free breakfast.

Our stay at this hotel was great. Checking in was pleasant and quick. I was asked if I had a floor preference and I said no but the gentleman seemed to choose a room best for me and my kids that would allow us easy access to both the stairwell and elevator in case of emergency and not on the 1st floor (which I've always been taught to not stay on alone as a woman due to windows and ease of people walking into the hotel). Aside from my safety rant, the hotel is super clean and the rooms are spacious. There's a Keurig in the room as well as a mini fridge and a "honor basket" which you can consume items from for a charge. The hotel was very quiet and parking is really easy (and free). Sonoma restaurant was good but pricey and limited menu options (probably due to the pandemic and that we stayed here midweek). I would absolutely stay here again. Everyone was so pleasant and helpful and the level of cleanliness made me much more comfortable with having my young son and baby here.

First time staying here and they overcharged my account when I told the girl at the front desk before I checked out. Her response was " it will come off ". I called the next day they didn't have any manager on duty for the morning shift. Do not waste your time and money there. Poor customer service!! How do you not have a manager on your shift!!!

Sonoma was an epic fail. Maybe the hotel is a win but forget lunch at Sonoma. The new concept was flawed on too many levels to mention. See my review under Sonoma.

Came with family for Easter brunch... we were a party of eight and didn't have a reservation which we knew was a tall order... the host greeted us promptly and despite the fact the we had no reservation they sat us quickly. I'm not usually one for buffets but let me tell you this food was phenomenal... my grandmother in her 90's was guided through the buffet by the wait staff and she really enjoyed the bread pudding the most. She usual pics at her food at this point (dentures / stomach issues) but wouldn't you believe she had about 4 plates of the bread pudding! She keeps asking us if tomorrow is Easter ... we couldn't figure out why (dementia) but we realized that she just wants that tasty bread pudding. Over all great place made grandmas Easter ! Try the bread pudding Lamb leg gets my stars !

Stayed there for one night, but didn't eat at the restaurant (just ordered room service for breakfast). The room was clean, the beds were comfortable, and the bathroom was nice. Can't speak for the actual restaurant, but the breakfast was OK (waffles a bit too dense) and the room service menu was quite expansive.

The Beechwood Hotel appears to have been a very nice hotel - past tense intended. It is unfortunate that the building and facilities have not been maintained. We booked a two-night stay while attending a nearby wedding. The bathroom was reasonably clean, but the rest of the room, especially the carpet, was quite filthy. The upholstered furnishings were stained and generally dirty. The toilet flushed only every third time. The window treatments were in poor condition, as well. We were disappointed to find that our room did not contain a safe for our valuables. There is only a single staff member on duty during the night. In our room, there was no extra blanket, and the closet contained only 5 or 6 wood hangers - not nearly enough for wedding weekend attire for two people. We requested an extra blanket, some additional closet hangers, and some extra laundry bags. The wait was not too long, after all, and the concierge delivered a clean blanket, laundry bags, and...an assortment of used, bent thin wire hangers, some rusty. Nearly all of the hangers were unusable. We will try another hotel the next time that we are staying in the Worcester area.

Hotel room is nice, staff was nice but hotel restaurant had such poor service and expensive prices it ruined my stay.

Just came to a seminar at the Beechwood, not even to stay. I walked into the lobby and to the front reservation desk or ask what direction the room was that the seminar was taking place at. The girl behind the counter appeared overwhelmed with the fact there was 3 people in front of her. She eyed me up and down as though she didn't approve of my suit? And gave me the "oh ya, that's down stairs" REALLY? I have been a customer service manager for years, AND she is not someone I would hire. Get your nose out of the air, you can't judge book by a cover... I could be worth millions or worth 2 cents! You don't know! My first impression was not a good one. Based on my experience, I would never recommend this hotel to anyone looking to stay in the Worcester area.

My review is for an event not from actually staying at this hotel. I was here for a Sunday Brunch baby-shower and everything was perfect. The waitstaff were excellent and somehow always there as soon as you finished your glass or stopped eating to clear your plate (not sure how with only 2 of them in a room of at least 50 ppl!). The buffet was fresh and they kept all sections full. The buffet had a very good mix of breakfast and lunch items. Ranging from eggs to cranberry crusted salmon to bread pudding to an antipasto area with fresh meats and cheeses. They had a meat carving station, Waffles and crapes station, and an omelet station. They also had a separate table area to the side that was lower to the ground that had all of kids favorite things - cookies, chicken fingers, desserts, and smiley face french fries. Everything was delicious and very flavorful - definitely quality and quantity at the same time. The room we were in was a basic function room but had a gorgeous patio that must be lovely during the spring/summer/fall months ( too bad it was covered in snow and 20 degrees out!). The room was the prefect size for our group - we weren't crowded and there was plenty of room for gifts and mingling. I am certain it is not cheap to have an event here but I think it is well worth the money. I am a true believer in you get what you pay for!

Stayed two nights.The morning woman behind the front desk(she was an older woman) judged based on appearance and refused an extension of our stay for another/third day, stating there were no rooms available. When we got back to the room we were staying in we checked online due to her awkward behavior toward us and found that there were actually "multiple" rooms available for that night.

Hotel is great however ordered off the bar menu, & it was very disappointing. The service was good, but we ordered crabcakes which consisted of only one crabcake which was actually good, & calamari which wasn't fried enough & it was a very small portion. We each had a glass of wine & it came to $55.

Attended a wedding and got the "group rate" which is apparently $20 more than the normal weekend rate. I believe the discrepancy was the worst continental breakfast I've ever had - bagged bagels, mini muffins, and a couple of cereal options. The room itself was average in terms of space/layout. Admittedly, it was a very hot weekend and we were on the top floor, but we couldn't get the room below 76F even with the AC on high all day. They've done away with the "Do Not Disturb" doorknob signs in lieu of a button inside the room that corresponds to a light on the outside. Regardless, we surprised the maid who ignored that light. We asked her to leave and it was clear she had no idea what we were saying as she smiled and continued to clean. On top of it all, they've over billed and we're still waiting to see when that charge is fixed.

We recently stayed in room 109 for a wedding. The room was beautiful. The bed was comfortable. The bathroom was large. Everything was clean. I asked the front desk for more towels and they were delivered immediately. The price was very reasonable. I would definitely recommend this hotel if you're staying in the Worcester area. Only real negative was the wifi. We had a lot of trouble staying connected to the wifi during our stay, which was frustrating at times.

Our room was right next door to where all kinds of construction was going on so not only did we have to endure all that horrific noise and banging but we had to smell paint fumes the entire time we were in our room. Terrible. We had 2 small children with us as well. Why would you ever give anyone that room? Greed. The shower handle kept getting stuck so we were unable to turn off water; 1 electrical outlet didn't work; closet door handle got stuck and wouldn't open. Volume of TV would only go up to 30! So we couldn't hear anything we were watching. This tops it though: while checking out, I asked specifically if the hold on my credit card would be taken off because I was paying cash. The older woman with blond hair stated that it would if it was a credit card, not a debit card. I asked again because I know holds sometimes take up to 5 days to come off. She assured me that the hold would come off right away. Needless to say, it did not and has not as of today. Very disappointed.

Great hotel. I arrived late and the man at the front desk was very informative and quick to get me checked in so I could catch some Zzz's. The room was very nice and bed very comfortable. Plenty of nice pillows for once at a hotel. It seems like they are always too hard , too soft, big, small, etc. maybe I'm just picky. The bathroom was clean and stocked with your usual shampoo, soap, and lots of plush towels. Staff was very helpful throughout my stay and could answer any questions. They definitely go above and beyond and actually care. I would stay here agin in a heartbeat. Great experience.

Decent hotel close to UMass campus. The staff is pretty rude. My stay at the hotel was part of a business trip and was organized through the institution. I wouldn't come back, if I had the choice, considering the price. The rooms are ok, a little old-fashioned, but they are mostly clean and the free wifi works properly. A minus is that they don't have any kind of spa, sauna or pool. When I asked, if there is one close by, the receptionist just said: "I don't know. Go google it." There was no one in line and they could have tried to be more friendly. They have a small room with two or three treadmills and barbells, which can be used as a gym. They got the order from my institution to charge them for some of my meals. When I checked out I had to tell them about that, because they wanted to charge me. The receptionist pretended to look something up, ignored me then and charged my card without another word. It cost me a couple of days to fix the issue later. Ceres, their bistro is very pricey, but the service is not on par. The food is ok, but the portions are small. The breakfast is average. They have the usual plastic apples with water filling, only one kind of jam hidden in the corner and old pastries with multiple layers of sugar as a preservative. If you want juice, you have to ask multiple times, before they give you half a glass. Overall the staff barely smiles and doesn't say "thanks" and "here you are" very often. When I got to the restaurant the first time a big guy, who works there looked at me, as if he wanted to kill me.

The rooms in this hotel are slightly oddly shaped, as the hotel is circular. They're pretty spacious, though, and pretty comfortable. The employees are very helpful, even when you stumble out of your room in the middle of the night, coughing horribly and desperately in need of guidance to the nearest 24-hour pharmacy. The window shutters are great for blocking out sunlight, and the climate control is responsive, but very very loud.

Stayed here for three nights while escorting m younger brother off to his first year at college. The rooms are nice and spacious, and have incredibly comfortable beds. The first night we spent here we forgot to put hte do not disturb sign out and the cleaning people came in at 9:30, which is rather early. We made sure not to forget on subsequent nights. They do have the cool button to press on the inside, which is neat. Other things we enjoyed was being able to control our AC unit, the wood shutters that really keep out the daylight for those who like sleeping in, and free wifi. Overall, I still think it's an expensive place, but at least you will sleep comfortably and be able to enjoy a nice hot shower in the morning. If you do stay here though, stay away from their restaurant, its the dregs, I would take a star off for it, but I already gave the place it's own review.

We came here for our anniversary and I'm so glad we did. What attracted me to the Beechwood was their overnight packages, particularly the Romance Package, which included diner, breakfast and champagne/strawberries. Everyone at the Concierge was incredibly friendly and helpful. When I was unable to book a room for the night I wanted online, and had some questions about what I was seeing for availability, I called and was immediately assisted with no trouble. No one batted an eye when 2 women checked in for a Romance package night, and were cheerful as we were checked in and assisted with our package elements. The room was plush and cozy if set up a little weird since it was in a round portion of the building. We wanted for nothing, and were only disappointed that we were only there for a single night.

Great for a cozy romantic evening. Thumbs up: 1. The hotel: the architecture of the building and the lobby make a really good impression as you enter the hotel premises. Very clean and well maintained. The hotel is really pretty from the outside. 2. The rooms: Nicely decorated, really cozy, and quiet. 3. Staff: Very friendly and helpful. Thumbs down: 1. Elevator: Ssssllllooooowww!

Boutique little hotel that was very clean and beautiful. Many of our friends stayed there while we were in town for a wedding. Every one of us said the same thing... This place is great! Friendly accommodating front desk staff. Efficient, helpful housekeeping staff. Quiet, private beautifully decorated rooms

I booked a room for two nights to attend a family celebration. The rooms are big and lovely but the furniture in my room was stained and dirty. I wouldn't even it on them. At breakfast I was told the continental breakfast was complimentary or I could order off the menu. Nothing about the low price add ons. I learned about those after eating and hearing them explained to people at the table next to me. During checkout spoke to person at front desk even commenting I would probably never return. No response from anyone at the hotel. Disappointed no one addressed my concerns.

Nice room. I got the junior suit. When I checked in, I was handed my room key in a little folio that had info about the hotel and amenities. One of the items that caught my eye was "24 Hour Room Service". Sweet! The room service menu was extensive, although I doubted they would be offering the entrees at midnight. When I returned to my room, late, I picked up the phone to place a sandwich order. Not looking for the hangar steak! The applewood bacon-turkey sandwich would be fine. Tried calling room service and front desk several times, no answer. I went down to the front lobby, no one there. I saw a sign that said "vending 3", so up to the third floor to check out the vending options. Soda machine only. One last try at the lobby. As I walked through the lobby, a motion near the empty front desk caught my eye. A man in the office behind it was staring at me. Not moving, not asking if I needed help. Just staring. I said, "Hello?" and he finally stood up and came to the front desk. I asked, "Do you have 24 hour room service?" He said, "Not really. No" I asked, "What does 'not really' mean? It says here, 24 hours" He said "Well we have some sandwiches in the back here. What do you want?" I said, "A sandwich will be fine". We agreed on a turkey sandwich and he handed me a plastic container. As I went up to my room, I saw the container had a date of 2/16 on it. It is 1am 2/19. I prayed that wasn't the expiration date. When I opened the container, it contained a "make it yourself" kit of individually plastic wrapped items: 2 slices of dry bread, some turkey, one tiny slice of cheese and one wilted leaf of lettuce. No bacon, no mayo, no mustard. Just dry ingredients. That's what they call 24 hour room service at this place. I haven't looked at my bill yet, anyone want to take bets on whether they charged me the full $12 for the turkey sandwich described on the menu?

had reservations for Sunday brunch, ha, what a joke, it was not a buffet but a sit down dinner with a menu. No eggs, no bacon, no ham, no omelets, Needless to say at $45.00 per person we left, they should have told us when we made he reservations that it wasn't a buffet

Stayed here last weekend for a friend's wedding. The room was great and clean with some nice free toiletries. Luckily I got to them before my greedy boyfriend gobbled them all up! Please be aware the water and snack items are not free! Do not fall into this trap. Only complaint was the key cards worked sparatically and once we gave up entirely and a cleaning lady let us in. We went to the bar downstairs, Ceres, and had drinks and appetizers. They have a great selection of $5 appetizers for Happy Hour and a big reasonably priced beer and wine selection. Even my beer snob boyfriend was pleased! The bartenders were super friendly too. We also got a coupon for the breakfast, and free continental breakfast. It wasn't the greatest, but it was free.

I'm really just reviewing the restaurant, Ceres, as I stopped in here for a quick bite with a gal pal of mine a few days ago. She's getting married in 2014 at the Beechwood, and after a florist consultation, we stopped in so that I could see the venue and to grab lunch and a glass of bubbly at Ceres. The whole place is lovely. Because it's a boutique hotel, my friend has already gotten really great attention and help from the staff--and her wedding is a year away. The food at Ceres was fantastic, and the service was equally as good. The food has some special touches as well, including de-LIC-ious house-made potato chips. It's really a nice spot in what can be an otherwise dreary city. Bravo!

This place is great, and a perfect spot for a wedding in Worcester. My sister got married here about a month ago. I was able to bask in all aspects of the hotel. The bar - I wrote a review for the bar already, but it's a nice bar. The rooms - the rooms are very nice, and the cleaning staff is very helpful, especially when you realize that you can't find the remote (that's always a problem). The downstairs/wedding party stuff - this part is really nice. They do a good job of doing everything one needs at a wedding: food, chapel, space, etc. All of it is really good, and really classy. All in all an excellent place to have a wedding.

Amazing hotel room with old school class and modern luxury. Delicious wedding food. Beautiful reception room - and loved the chapel area! The food was just so good - I think I ate an entire pie of baked Brie myself. Great place to attend a wedding. Or just to stay for the room and food.

Very cool hotel but there were a few things that made our stay less enjoyable. It was a pleasure experience until the morning. It was early (for me at least) around 8:30 and there were about 4 different maids and cleaners talking on the phone and making loud noises right outside our door. We decided to head to breakfast after we got ready and they only serve till 9am and we missed it. We paid for the breakfast and were really looking forward to it, knowing the restaurant is very popular, and could not receive it unless we woke up early on our vacation.

I recently stayed here for a wedding. An absolute diamond in the rough that is Worcester. The lobby is beautiful, the staff though not overly friendly were professional and accommodating. My suite was beautiful though some things were a little silly such as curtains covering walls and fake cabinet doors built into the wall. The giant king size bed was heavenly, and the in room touch screen computer was pretty cool. My only gripes are small, no in room movie options, tv remote didn't work well for my bed, no blinds on windows just elegant curtains which didn't block out the sun at all. I was also disappointed with their award winning brunch the food that looked amazing was not that great and cold.

I've stayed many times. A nice boutique hotel. Very clean and the bar/restaurant is nice. Only wish is that they updated the TVs in the rooms.

In years past I've suggested the Beechwood as a spot for travelers visiting my business. This week I offered up the Beechwood along with 2 other possible spots to a visitor to our office with Beechwood topping the list. Our visitor was attending some training at our office and found the Beechwood to be the perfect spot to get well rested and to clear the mind. Sonoma is a great restaurant to provide an upscale welcome to a visitor from out of town and set the mood to a pleasant and productive experience. The Hotel provides hassle free parking and is very welcoming, accessible, and comfortable over all. She paid a few more bucks for the Beechwood but felt it was worth it. Testifying to this is that she has already enthusiastically declared her intent to stay there again for her next visit. So this is a great spot for business travelers that will not disappoint!

It was a perfect storm that all the kids had overnight activities , it was the wife's birthday, and the Pats were in the playoffs. A great reason to grab a room, watch the game and have some great food delivered. What transpired was a memorable night, but not for the reasons I am sure the hotel wanted. The tablet system they have for the rooms to order food was down. the error - invalid login. Whatever, called room service order a dozen oyster , a rib-eye, cheese board, and duck with figs. Turn on the game as it starts.. and it is in Spanish. Just the announcers, on just that channel. We looked all through the tv and cable settings, as did the hotel staff, no one could figure it out. Also the wifi in the hotel was down. So we went to another room having missed a good chunk of the first quarter. The tablet there did not work as well. Our new room had no curtains, but at this point I just wanted to watch the game even if our "elegant" fire place suite looked spartan and bleak without the color of the full wall backdrop curtains. Room service arrives I pay and when we uncover it all..My dinner is missing. The oysters are piled on a plate (on top of each other. Yes dirty sides in the cups of other oysters)with no ice , silverware, or accompaniments. Also the oysters had not been cut from the bottom shells. It took four more trips up to bring everything we needed, like silverware. At this point I am just giggling and every time the poor kid shows up we go over the basic list. I really am not a picky person, but I do insist on things like at least one fork per person and the stuff on my plate actually being present , especially at these pricepoints. Eventually they get it correct, but with the time lags, our romantic dinner was each of us watching the other one eat. I feel that if their virtual concierge was working that might have helped, and it probably would have meant we would have ordered more food. Going back over old reviews from others it looks like it has been down for months. Lets take a moment to talk about the food quality. Steak was ok quality.Cheese board was mediocre to bad. Duck was lukewarm and the dried figs grainy. The oysters.....don't get oysters there is my advice. So we finish the game and go to take showers before bed. Extremely low water pressure makes the multi-function shower heads nothing more than a cruel joke. The hvac was so loud that as it kicked on and off at night it woke both of us several times. It also was unable to go below 65, a temp too hot to actually use the massive goose down comforter on the bed. We "arose" tired but still happy for a night just to ourselves and went down stair to Ceres for breakfast. We sort of stand at the entrance while three servers just glance up and putter around chit chatting. Eventually someone dressed manager like notices us and hisses at the closest waitress to go seat us. We didn't even sit down. We just looked at the anemic spread and decided to cut our losses and go out someplace else for breakfast. It is probably important to note that the oysters and other food trash from last night was still sitting in the hallway 15 hours later when we left. Overall we were terribly underwhelmed. And now we both need a nap.

The Beechwood was AMAZING in helping me plan my wedding reception! Their wedding planner, Laurie, was incredibly well-organized and helpful. She had tips for helping me plan and was not intrusive at all. In fact, I barely saw her during the reception; she was behind the scenes orchestrating everything while I was having a wonderful time. The hotel is beautiful and is definitely a hidden gem in Worcester. The rooms are cozy and very New-England chic. The lobby, patio, and ballroom spaces are all very nicely decorated. The restaurant, Ceres, is delicious, offering a wide range of options and a fabulous bar. I would highly recommend the Beechwood to any Worcester bride.

This is a great hotel! I stayed three nights and was very impressed. When I arrived I told the front desk I wanted to "check out the room before u checked in". It was not a problem. They gave me a key and sent me up with a smile. I went to the room and immediately stripped the bed- looking for evidence of bed bugs. It was CLEAN. I sniffed the pillows... FRESH! I checked the tub... SPARKLING! The toilet? SPOTLESS ! I checked in and hit the Ceres bistro. Acceptable wine list. Nice half bottles and close to retail pricing I would get at the store! Excellent. The food? Okay, I will be honest with you... If you read my other reviews you already know I pull no punches! THE FOOD IS GREAT! The salads were a little overdressed but the crab cakes? HEAVEN! The bread was deelish. But the deserts? EH. Not worth the calories. All the employees were fantastic. Bartenders were easy on the eyes, and. Friendly. Don't think this place is "fancy" or "expensive". It is a GREAT hotel at a reasonable price. I would stay here again and again. If I ever come back to Worcester, you'll find me at The Beechwood. Eating crab cakes for my entree and dessert!

Had a great time at a wedding here over the past weekend. Definitely a place to consider for your wedding needs. A little hard to find the entrance using the GPS at night but other than that had a blast. Completely unexpected this far down the pike in Worcester. The bartenders made great drinks and were really friendly. The food stole the show (passed appetizers, stationary antipasto table with veggies, and a 4 course dinner) as everything was really good (not your typical bland wedding food). I found out the price and was quite surprised at what they received for it (quality and quantity). Atmosphere was really nice and modern. Not your typical run down hotel with old carpet. I would definitely recommend this place to couples shopping for a wedding venue outside of Boston.

The Beechwood is on par with any Fairmont resort. Exceptionally clean rooms, great linens & toiletries, good amenities, and the location is hard to beat if you are in Worchester on business. I've been here for two separate business trips and have not been disappointed. The in-room computer system? genius! They have a decent hotel business centre that is well stocked so you can print out your boarding passes for the plane before you leave. It's the little things that really make it worthwhile to stay here!

A quick overnight visit went perfectly. Conveniently close to W.P.I. Free parking in the outdoor lot. Nice new hotel. Bargain price. Pleasant desk clerk at checkin.

Stayed there Last week since we had a Hotel Party Going On. The Rooms were Clean and The Service was Ok. I would expect better service from a high end hotel and the price we paid. Overall Ok.

I stayed here recently and was very impressed - I think I was one of the few people in the hotel. My room was large and very comfortable. I had dinner at Ceres and enjoyed it. I will be back.

The Beechwood is really the only place to stay in Worcester if you are in search of the extra special touches. That being said, don't show up looking road weary. I did, and was looked upon as if I was oh, I don't know, maybe a local druggie or working girl looking for some action. Fresh off some medical treatment, I needed to rest and was dragging my suitcase in the door- bell chick ignored me. Ok. Checked in, dragged my bag up to my room, and collapsed delightedly on the comfy king size bed. Linens are fantastic, room is well appointed and decorated in soothing colors, and oh yes, the blackout drapes work well. After a nap and a shower, cleaned up me got some friendlier attention from the staff, and the rest of my stay was nice. Next time I stay, I will stop at the salon first.

Brides beware. My sister was recently married in the area and her and her husband, the bridal party, and many guests stayed here. In the middle of the wedding they called to cancel the shuttle that was supposed to pick up a bunch of people and bring them back to the hotel at the end of the night, so myself and the other bridesmaids had to skip out on dinner to get on phones and figure out how to get a bunch of people home. Also, they wouldn't give my sister and her new husband a late checkout the day after their wedding. Just rude. Room and restaurant are nice but overpriced and it doesn't make up for complete lack of customer service and hospitality, particularly to those who are giving them a large chunk of business for a special event...

Can't comment on the rooms or hotel operations but I can on the operation of the Sunday Brunch. My party of 7 went to the Brunch on Mother's Day. We had a 2 PM reservation and there were a number of other people who came in behind us and thereafter. In short, the brunch was ongoing and it was not ending iminently. All the food that was served was excellent but the problem was that the many of the foods, to include the shrimp and the meats on the carving station were gone. Myself and a few other folks there had to ask several of the staff to get these items refilled. Without exception, the staff would disappear into the kitchen and never come back out. Clearly we were getting the brush off. It was only after the manger was contacted that they brought out a small amount of these items. If the brunch was $20 or $25 bucks, I would understand, but this brunch was $40.00 per person. If they were going to shut it down early or even run out of items, then don't contunue to seat people. As for the service, most of the wait staff (elsewhere in the room) were very attentive and in times past Ihwas very happy with the service. Today however, I had to get up, find our waiteress and ask for coffee, then the same for water. As for the removal of dirty plates, we just stacked them up on an empty adjoining table. Yeah, I get it, they were busy today but this was brunch at 2 PM. this staff simply didn't care and it's too bad because usually the staff here is very good. What absolutely took the cake today was that a gentleman who was employed by the hotel (or perhaps even owned/managed....) stood in the buffet line with his plate and fork and ate from the buffet. While that didn't bother me too much, I was definately grossed out when he refilled his dish with more stuffed fish. This is definately unsanitary and not in keeping with the level of operation the Bechwood Hotel says they uphold. In sum we left disappointed in the Beechwood. It reflects poorly on the whole operation.