Jay Man
Google
(Monday, 17th Feb 2025)
We have travelled the Bernina Express from Switzerland into Milan, Italy and the Beefbar was specially chosen as part of our 30th wedding anniversary.
The service started off well with the young waitress and the manager, however, we were quite disappointed with the food.
The first problem started with the main course, the steaks were nicely cooked, however, I bit into something very hard from the seasonal vegetables, which I thought was sand or small stones, further inspection shows it was some hard shell from the nuts (was later told it was chestnuts). I placed these hard "bits" to the side of the plate, and informed the waiter, who was very apologetic, I guessed he must have raised it with the kitchen, as he explained it must have been the chestnuts shell (I thought they were walnuts shell, as they were very hard like stones). I mentioned that we didn't want to make a fuss about it, as I have already finished most of my main course.
The second problem was when we ordered the fruit platter to finish off for the evening, it took almost 15 minutes before it was served, we thought they were growing the fruit. When the fruit platter was being served, the waiter accidentally dropped something, which my wife later said it was the "Happy Anniversary" card that was supposed to be on the plate as a surprise. Again, we didn't make a fuss as it was getting late and we had a plane to catch the following morning. However, the worst part was my wife showed me some of the fruit seems rotten, or mould (I didn't believe it at first as the restaurant was dimly lit, but I have shone light from my mobile phone and it seems on the red currants and raspberries, as pictured). As mentioned, we were already quite disappointed from the experience and needed to leave.
For such a prestigious establishment, I would have thought the standard and quality of the food to be much higher.
We have paid €190 for our meal, it's certainly a memory to have, but for the negative reasons.
