Nicole
Google
I was very excited as this would have been my first time at the well-known Beefcakes.
Unfortunately, what a letdown by the service.
Our drag queen (Kitty Delaranza) was nothing short of fabulous, and we absolutely loved her. Besides her, the rest of the experience was horrid, and I will never come and support Beefcakes again. It felt like a Mickey Mouse operation.
Let me explain: when we got there, we had a look at the drink menu, of which everything in the top left-hand part of the menu was scratched out by a red marker, indicating not available. There were at least six cocktails, which seemed like signature cocktails, not being available.
Besides that, we thought that wouldn’t put a damper on our night.
However, when we asked about the drink that serves 8 people, we were told that also wasn’t available. Never mind, we thought we would just go for wine, of which we were told they had absolutely no white wine or rosé. Now, coming back from a hospitality background, I would've done everything I could to make sure our clients were happy.
I saw that the local liquor store 200 m away was open, so I asked about corkage and left my seat, walked to the store, and bought my own wine to bring in. I feel one of the staff could've done this to make sure that they had enough wine to serve the clients, not the client to go their own way because the bar didn’t have any stock.
When we arrived back from the liquor store, they were very quick to collect the wine from us, and we sat back down. We waited approximately 10 to 15 minutes, and no one came out with our wine with no explanation we just sat there waiting. So I went to the bar and asked where the wine was and if we could please have it served. Eventually, they said they were just getting glasses as they didn’t have any wine glasses left. To me, this was already so unprofessional; it makes me wonder where the management presence actually was.
They seemed very flustered and just not up to par of the expectations that this establishment demands.
After requesting sparkling water, I was told we could only have two, as they didn’t have any more…
Seems like this was the trend of the evening…
Eventually, we got the wine, and we could sit down and have a drink and watch the show.
Our waiter was absolutely wonderful, very kind; however, it seemed like he had a lot on his plate or was very distracted that evening because he kept on forgetting about our table. Only closer to the end of the evening, he was more attentive to us.
We had to ask three different occasions when we would get our food. They brought out the toppings first, which sat by us for 20 minutes before our burgers came out. By then, our toppings were ice-cold.
Our burgers were cold as well, including the fries. I am almost convinced our waiter forgot about our food; having to ask for three times was quite frustrating, and this was in the time period of over an hour.
Once again, the show was absolutely wonderful; however, I definitely think management needs to shape up and turn this amazing potential of a place into something that the reputation demands.
