Belgiuminabox

I placed a order on 8-16-20 and since 8-26-20 it has been listed as “preparing your order” despite sending numerous inquiries I have received no response from them. After a bit of effort I was contacted by Kurt and my order was shipped. Today (10-7-20)I received that order . I must say that it was complete and well packaged .The delays and at times lack of communication can be a bit frustrating but ultimately you do get what you paid for handled with care giving the more patient of us here in the states a solid source for Belgian beers.

Start to finish, the shipping took 5 months to arrive in the US. We're glad we have the beer, but it was a lackluster experience. Communication around shipping and details were spotty and when we purchased the beer at 3F - we had very little idea how much the shipping (and magical packing fees) would ACTUALLY cost. I'm surprised that 3 Fonteinen and Cantillon support this effort. Hopefully they streamline shipping on their own in the future. I purchased 220€ worth of beer at 3 Fonteinen (6 750ml, 6 375ml, 3 x 375ml). I signed up for the shipping through BIAB paper form at the brewery, but did not weigh the beer upon purchase and left the beer to be picked up by Kurt. This was a bit unnerving, but I trusted they knew what they were doing. The communication: Kurt emailed almost 8 weeks later, explaining the weight is 32kg, and that we would either need to add 4 more 750ml bottles to optimize the 40kg price range or remove two 375ml bottles, to get below 30kg. The cost was outrageous to add bottles. It made sense, but...that could have been better solved for at the brewery if they weighed it. I opted for the latter. He credited me 10 whole euros for the removal of a couple 3F 375mls. Sigh. Final cost for : Shipping for 30kg was 100€ + "packing fee" of €60 to east coast of the US. When all was said and done, communication was a bit sketchy but positive when Kurt actually responded...eventually he provided clarification around the itemized shipping details/questions, prior to the beer being shipped, made modifications to the order almost immediately via email. I wouldn't be in any rush too use this service again. If you're hellbent on getting bottles to the states and are IN Belgium, lug it in your own suitcase. Definitely not worth the hassle. Support your local brewers in the states and enjoy what you can while you're over in Belgium. Tips: Just be prepared to pay about 1x what your beer costs were in Belgium. The communication around the shipping costs and schedule left a bit to be desired. Don't expect any correspondence from Kurt until it's convenient for him. Some communication around delivery frequency would have been a nice to have ("Hi, I've received your beer, expect your beer to sit on a shipping container for a few months"). My wife paid €78 for (4) 750ml bottles to be shipped to a friend... shipping(€60) + packing (€20) fees ended up being €80 total cost. Those four bottles did actually arrive quicker, and in a couple months time. Do multiple small orders of 4 bottles to separate addresses, for this to be most time efficient. The larger orders were probably sitting on a shipping container for months.

Order placed over 2 weeks ago (21/11/20), payment taken but zero update on order. Contacted seller multiple times via email and no response. Since ordering I've now read other reviews and see others in the exact same posotion. As it stands now, I certainly wouldn't recommend to anyone. I will update this review accordingly if/ when my order arrives. ***Update*** response to seller The order was placed under my partners name. We have sent multiple emails to you and messages via WhatsApp. You did eventually respond to one of our messages on Monday 7th Dec informing us that you will post on Tuesday 8th December. You specifically said that you will send us confirmation first thing in the morning. We recieved nothing. So I can only assume that it still hasn't been dispatched. Yes, there was a banner on your website saying delays... But this does not mean 3 plus weeks?! Let's see how long the delay is when I do eventually receive it. Update ** 17/12/20 Our order eventually arrived, one month after placing our order. The so called 'armageggon proof' packaging was definitely no so. The beers were wrapped in a bit of card and haphazardly thrown into the box. There was a mysterious leakage that soaked the entire contents of the box but no broken glass of trace of trace broken bottles. 7 beers missing from our order - 20 euros or so. Lets see if we get any refund or response from the seller. I would never order from these guys again and I would not recommend to anyone for that matter.

This company does not respond to their own support email system ever, despite the 24 hour response promise. Shipping is very slow. It takes them a month to pack and ship an order to the US then a a couple of weeks to arrive. My first shipment arrived OK but the second was damaged by the shipper and the shipper refused to note the damage and Belgian Box has not responded to any of my contact attempts.

A-Grade beer shop, this is as good as it gets. You can find literally every domestically produced beer from Belgium in here, both common classics and some rarities, both vintages and small productions, that rarely make it out of Belgium. Very friendly staff, that can answer all your questions and are up for a chat.

Great selection, super-secure packaging, good prices. Processing can be a bit slow and sometimes they are difficult to get hold of, but it's always worth the wait.

Nice selection. Fast shipment (4 days to my doorstep in Sweden). Good prices. Great package. I really reccomend them and I Will definatly order from them again in the future.

Ordered a few weeks before needed as a gift as was assured it would take 5 working days to arrive. High cost of shipping, which is fine as it's heavy items,. 2 weeks down the line with no update I emailed to ask what the delay was, apparently they are super busy and it would be another 3 weeks :(. UPDATE: After getting in touch with the seller my order was sped up, and arrived just in time for the birthday gift. Product was well packaged and beers were enjoyed.