Raymond J. E.
Google
A gorgeous performing arts center without a doubt! I've never had a bad experience performance wise - with a few exceptions regarding security & staff that I'll get to below.
I've seen a handful of shows here including Wicked, Hamilton, SIX, & Juliet, Hairspray, Mamma Mia, Into The Woods, Beetlejuice, Book of Mormon, etc. Always a spectacular production!
The concession prices are reasonable, however it's definitely obnoxious that they won't accept cash, but will gladly take cash tips...(make it make sense).
A negative experience that has rubbed me the wrong way on multiple occasion, is that some of the security staff & ushers can be incredibly condescending in their tone when speaking to you. There's really no reason for them to speak to anyone that way, especially when you're unaware that you're doing something wrong. There's been instances when the security & staff have spoken to me or those with me in a rude & hurtful tone. For example: temporarily standing in a wrong spot in the lobby...well, where is one supposed to stand when there's hundreds of guests entering and exiting, and waiting in ridiculously long lines to use the restroom during intermission and after the performance. I've also experienced uptight ushers taking things too far while trying to stop audience members with their phones out briefly during a performance. Literally sprinting down the aisles to sternly tell someone to put their phone away. I'm sorry, but full sprinting down the aisle is way more distracting than a light coming from a smart phone. On rare occasion, digital show programs (to look at on your phone) will be your only option, so again (make it make sense).
Again, the facility itself is fantastic, but some of the customer service could be better, and some of the staff, ushers, and security should really take a kinder approach when speaking to guests. I've been to shows in NYC with more laid back staff!