Bella Hotel

Among 6 three-star hotels I lived in Iceland, it was the worst. First, there is just one lift. And it is OUT OF SERVICE that day, and our family has to carry our heavy luggage upstairs by our own!!!!!!!!! (which takes us a lot of time and energy😕😕😕） Second, the breakfast is equally poor, there is just VERY few choices, not what you would expect. Third, there is just one staff you can find around(which is inside the restaurant). Thus, it would be very hard to find any help.

This is still near the city/commercial area so I think the price is still quite ok. Remember that Iceland is expensive as it is, a normal room/apartment normally ranges 200-300 USD. Breakfast is included with bread, cereals, fruits, jams, coffee, juice, ham. With elevator. This is a self checkin apartment so make sure you receive an email from them prior to arriving for the door code and room assignment. |The room has only a very small window which made it a little bit stuffy if the weather is not too cold. | Outside (look left) and you will see KFC nearby about 3 min walk.

Self-driving past, the evening arrived very late, playing reception almost no one has to pick up, try half a day before entering the room, delayed a little time. But there is a bathtub, the experience is good; under the parking lot, very convenient; opposite a large supermarket, buy snacks and drinks is very convenient.

The service was the worst I encountered. We had a lock issue. The room door couldn’t be locked so it was not safe to live in at all. We called the customer service line for help. One representative said there was only one room available from tomorrow; another representative (who answered just five minutes later) said no room would be available for the next two days and immediately hanged up on me - unbelievable! 0 star for service.

We stayed for two nights. Recommended for the convenient location right on the main road. The room was clean and comfortable. The breakfast served in the bistrot downstairs was also good, special mention for the yogurt.

:) Good wifi:) Ample counter space in bathroom and bathtub:) Good powerful Braun hair dryer:) Ample and accessible power outlets in room:) Car park outside apartment, free:) Lift:(( room door number lock is flimsy. Need to make sure your door closed properly. No extra lock on inside.:( all-in-one type of shampoo-shower gel.:( No human service staff. Self service number code entry to Apartment and Room. Hmmm... as long as e-system are not faulty.

Nice rooms and location. However, they did not have a staff member on-site which caused inconvenience for us and other guests when the free parking area was fj. The customer help line is a 3rd party and was not knowledgeable about the property and could not answer questions.

Rooms are outdated and smelly, especially because of the dirty carpets. You only get two towels and pieces of toilet paper and need to “ask” for more although there’s no one from the hotel present. They don’t clean your room in between nights. Extremely overpriced, it feels like a hostel.