Gabriela M.
Google
I booked 2 rooms well before the trip (> 1 month) and one day before the actual stay, I was informed that there has been a problem (no further details, I suspect they double booked) and that we will be moved to another hotel next door. The other option was to put an extra bed in the only room they probably had left, which is first of all nonsense because I paid for 2 rooms and second of all, the reason why I paid for 2 rooms is so that my companions can have their privacy. Sure, it worked out in the end (they *had* to find a solution, that's their job when the problem is on their end), but overall a bad experience (not regarding the hotel itself, but their communication with guests). I am never booking this hotel again, no matter how nice and central it may be. I don't need the stress when I'm supposed to be enjoying my vacation!