389serenak
Google
This was the most mixed trip - on one hand, caye caulker was so beautiful and lovely I would go back in a heartbeat. However, to Bella’s I would not even if I was paid. The staff were often absent from reception and when they were present, they were so incredibly rude and unhelpful I felt that they were actively trying to be be useless. When we informed them of problems (such as air con not working, towels we had paid to rent being dirty, wifi not working at all etc) they couldn’t have cared less (especially the 2 girls at reception who we were laughing at us behind our back and were constantly snacking rather than helping guests when they asked for it). To add to this, our room door didn’t lock and they never fixed it which is a safety issue with 4 girls and many random local men walking around (who never seemed to leave). The kitchen was infested with ants, had 2 mugs and 4 forks for the entire accommodation and the hobs rarely worked. On the final day for about 5 mins we met Simone who was lovely but too little too late. Would not recommend.