LindiDon
Google
We recently stayed at this hotel with our three children (ages 6, 8, and 1.5) and were looking forward to a weekend getaway. The hotel itself is beautiful, with stunning surroundings and a very authentic, castle-like atmosphere. My two sons especially loved the castle’s style, the armor, and the overall ambiance. The receptionist and the staff at the reception were lovely and fabulous, which was one of the highlights of our stay.||However, the experience was marred by several issues. The room was not up to cleanliness standards and showed signs of neglect, with cobwebs and layers of dust. Given that the castle only has 10 rooms, it really shouldn’t be that difficult to maintain a higher level of cleanliness. We also received damp bedding for our baby. It’s important to note that it wasn’t the receptionist’s responsibility to ensure the bedding was dry, as that falls under the laundry department. Nevertheless, she was incredibly apologetic and lovely about the situation. Additionally, the room had missing knobs and handles on the furniture, and the radiator control was broken, making it impossible to adjust the temperature. To make matters worse, there was a private party downstairs that we weren’t informed about when booking, forcing us to leave in the middle of the night and cut our trip short. On a positive note, the hotel did refund us and did not charge us for the room, which was appreciated. Unfortunately, this stay did not reflect the prestigious reputation of the Blue Book Ireland group, and we were left very disappointed.