roxi2212
Google
We booked a night away here to celebrate our anniversary, and while the thermal area was absolutely 10/10 (I’d happily pop back just for a day trip), the hotel stay itself really missed the mark and I wouldn’t stay overnight again.||When booking, I mentioned it was for our anniversary. We go away for a night every year and always get left either a little “happy anniversary” note or card, which is a lovely touch and keepsake, but nothing was left in our room. I wasn’t begging for freebies by any means but as I said, a little note or card is a lovely keepsake to have. ||At check-in I stated that we had the thermal area booked. The receptionist just said “okay” and that was it. I had to ask where to go and what to do. No info on robes, towels, changing rooms — nothing. When we got to the room there were no robes, so we tried ringing reception. It rang out three times, and the dust on the phone was atrocious. The bedside lockers still had glass marks on them, and the bathroom tiles badly needed a scrub.||We headed down for food later on in the Bistro, My meal came out cold, and when I asked for it to be reheated I was told they don’t use microwaves and they’d bring out a fresh one which I respected. When it arrived, I devoured it because it was gone 9pm and I was starving — only to realise the “turkey & ham” was actually just turkey. I said it to the waitress and she took our shared starter off the bill, which we did appreciate but for the money you’re paying for a meal, this shouldn’t happen.||On checkout, I expected to be asked how our stay was so we could say all this — but not a word. We weren’t asked how our stay was or anything, just took our room key and said “thanks, bye”.||All in all, the thermal area is lovely and well worth a day visit — but I wouldn’t be rushing back to stay overnight again.