Ben & Jerry’s

1 scoop $9, 2 scoops $10, 3 scoops $11. Lots of shops and food in this area! Ferris wheel and carousel too! Boat dock, games, big screen for movies and games! Lots of options of ice cream, toms of cones, cones in bowls!

Great ice cream shop with a huge variety of flavors and options — it was honestly hard to choose. Everything we tried was delicious and clearly high quality. The server was really nice and patient, which made the experience even better. Friendly service plus great ice cream makes this a place I’d happily come back to. Highly recommend.

Jaylen(female) is awesome! We are not frequenters of B & J’s but the minute we walked in we were greeted with a smile and a cheerful hello! She gave us a quick education on the flavors and to make sure we would be satisfied, a sample spoon of the flavor we might like. I appreciate her taking the time and I didn’t feel rushed( and it was quite busy). Jaylen is a star and would be the reason for my return business and referrals to friends… She deserves a raise and a promotion. She is a leader!

I found this ice cream shop to be overpriced. Sure the ice cream was enjoyable but the reason I gave it 5 stars was because of the service. My husband and I went there in the evening last night after dinner. 11/6/25. We walked in and it smelled clean and it was immaculate. The beverage refrigerator well stocked, the display cases stocked in an almost artistic way. The shop was beautiful and CLEAN. Then when we had our orders taken, the gentleman was really kind. He was very professional calling us “sir” and “ma’am”. His personality was warm and he took care of his shop well. If he was the owner, you can tell he loves his shop. If he was an employee, he took great ownership over the shop and he seems to take great pride in being excellent. I don’t know how else to describe my experience very well other than to just say I was so impressed by this Ben and Jerry’s location. It was a very nice way to end our evening. The experience made the cost worth it to us.

The ice cream was delicious but I ordered a waffle cone bowl and there was wooden spoon chunks baked inside the cone that I surprisingly bite down into. Hurt my jaw, Very dangerous!!!

My family and I just came in to get some ice cream. Daniel helped us and was so nice. He seemed genuinely happy to be there! He even made my child feel welcome. Give this man a raise!

I had such a great experience at Ben & Jerry’s! The ice cream was amazing as always, but what really stood out was the customer service. Mike went above and beyond. He was friendly, patient, and made great recommendations. You could tell he genuinely enjoys helping customers and creating a welcoming atmosphere. It’s not every day you get that kind of personal touch, so thank you, Mike, for making our visit extra sweet!

Mike helped us really well, he’s the manager and was very kinda.

James was patient, amazing, friendly and fast. The ice cream is so good. This was my first Time ever buying or eating Ben & jerrys. I will return.

James was really nice at the location in the national harbor. We were visiting from Baltimore for my cousins baby sprinkle

I used to only be able to get Ben and Jerry's at the grocery store so it was cool to visit one in person. Pricing is equivalent to that of a cold stones if you ever been to one. Expect to spend more than $10/person. Lots of flavors to choose from. Service was pretty fast for me.

Y U M M Y!!! I need this berry sorbet in a gallon or 5 carton available in my local store . It is so delicious & refreshing on a hot summer day and probably one of the best sorbets I've ever had !! Definitely getting a huge cone today while venturing D.C.

1 scoop $9, 2 scoops $10, 3 scoops $11. Lots of shops and food in this area! Ferris wheel and carousel too! Boat dock, games, big screen for movies and games! Lots of options of ice cream, toms of cones, cones in bowls!

Ice cream with a view at a premium price tag, but limited flavor options. Although the service was quick, it was quite disappointing seeing a limited amount of flavors. However if you're in the area, got $10 to spend and need a quick ice cream fix while enjoying a sunset walk, then this spot is definitely the mood.

Mike was great! Fast and friendly!!! Came in with a large group, he was by himself but had no stress!

The store was very clean and the staff was friendly. They were patient while we looked through the all the options they offer! Diana was very nice!

After hopping off the last stop of the water taxi at National Harbor on a Friday night, we walked up to the Ben & Jerry's kiosk on the pier but it was closing up for the night. But the staffers suggested that we walk over to their storefront just a little walk further down. It's close to the pier. You'll see the storefront and outdoor seating that's covered by an awning - seating not just for the ice cream shop, but the other eateries there. When we went inside about an hour before closing, there were a good number of customers on line. For my husband, I ordered him a small, non-dairy ice cream (2 scoops in a cup); they had 3 non-dairy flavor options available - a cherry cheesecake, a chocolate one, and one with nuts that isn't commonly found where we live (I went with this one). For me, I went with one of my favs - half-baked - but splurged and got it in one of those ridiculous chocolate and topping dipped, waffle cones in a cup. No regrets. It was worth the extra $$ charges! The man who took and made our order was nice. I also grabbed a pint from the cold case for the fridge in our hotel suite - for later, back-up, you never know when you'll need :) This is a good spot in National Harbor for families with kids and ice cream enthusiasts? I mean, who doesn't like ice cream?!

I walked in and Mike was very warm and welcoming! The place looked nice and clean. He recommended this Salted Caramel Blondie Macchiato Shake and it was DELICIOUS and just what I needed. Thank you Mike!

Awesome spot with unique flavors of ice cream. All the cones as well. The mango is awesome as well.

Kobe had great customer service, ice cream was amazing!!! I will be back!!!!!!!!!!!!!!!!!!!!!!!

I really like their chocolate ice cream, but it doesn't come by itself in the pints in the grocery store. I happened to look online for a shop and found one not too far away. The shop is small, but sufficient. We went around 8:30pm and two people walked in ahead of us. Service was still fast and courteous. I got a hand packed pint of plain chocolate and a cup of sweet cream and cookies. It was my first time trying the latter flavor. It was really good. The best cookies and cream ice I've ever tasted. I will definitely go back once it gets warmer.

Great service and yummy treats. AJ and team really treated us like family. Go!!!!!!!!!!

Mike was awesome!! Very professional and energetic!! Great ice cream and service! Very clean and smells delicious!!

Daniel was extremely pleasant and so gracious to me as a Customer. I am visiting Baltimore and this was a great stop!

Stopped in to see if they had any fun flavors that i would enjoy. It was empty inside, as it was freezing cold outside. There was only one employee inside but he was super friendly. Their pints options had some temporary flabors like their pecan pie pint which i got along with a waffle vanilla cone. We also tried some of their scoops to see how they were and their gelato options were delicious.

A Sweet Escape Worth Melting For There's something about walking into a Ben & Jerry's that feels like coming home to a hug you didn't know you needed. The moment I stepped through the door, the air was thick with the scent of waffle cones and sweet nostalgia. It wasn't just an ice cream shop--it was a little pocket of joy, sprinkled with childhood memories and rainbow-colored sprinkles. The staff? Absolute gems. Genuinely friendly, patient as I waffled (pun very intended) between Half Baked and Cherry Garcia, and never once rushed me through my internal flavor crisis. They even offered a few samples with a smile that felt real, not rehearsed. And the ice cream? It's exactly what you expect--and then some. Creamy, decadent, unapologetically indulgent. Every bite was a reminder that yes, sometimes the world is hard and complicated, but a scoop of Phish Food can still make things feel okay for a little while. I didn't expect to feel so moved by a dessert stop, but here we are. Maybe it's the sugar talking, or maybe it's just the simple magic of a place that serves happiness by the pint. Either way, I'll be back--because some places don't just serve ice cream, they serve comfort.

Just came by to get some ice cream today and Mike was the one that served us. He's a great great gentleman. He's a asset to your business all right cool

My family and I had ice cream here yesterday evening. Service was fast, the place was clean and the ice cream was great! No complaints.

Always room for ice cream. Mike was awesome. Service with a smile!! Place was clean and bright with a great selection

Staff was friendly. Service was quick. Clean space. I enjoy coming by for an after dinner snack!

The shop was clean, the flavor I wanted was in stock, and Torian was very friendly! Five stars!

Payton, Anthony, lido, Torian did a fantastic job!! They were so pleasant and helpful !!

Great service, kind attitudes, enjoyed the cool air from the hot air outside. Thank you

Ice cream was great. My wife and I each got 2 scoops of ice cream but damn it was ridiculously expensive. $27 for all of 4 scoops of ice cream. Pretty much a rip off when you get go to the grocery store down the street and get a pint of the same ice cream for $6.

Yummy ice cream Customer service was great and the place was spotless. This location was very clean and friendly. I will be back soon for some more yummy ice cream.

Peyton and Katerina were great and had amazing service. They did amazing. Bless their hearts!

Mike is the absolute best. Always a pleasure stopping in to see him. When at the National Harbor, go see him. He's super nice

I love Ben & Jerry's ice cream. They have a great selection of ice cream at this location. It's a small store front, but they have great service here. You can order ice cream by the cone or cup. They also sell pints of ice cream at this location.

Not a big fan of this ice cream brand but it's my birthday. The young lady helped me set it up and was really nice. The store is very clean and organized. It's in a great location as well.

They have non diary! Well, one option, but it was amazing! It would be great if they offer a couple more non diary options, or at least lactose free...... I like the choices of cone sizes! They have a great selection of regular dairy ice cream options too! Staff was friendly and fast! It's a small spot, so taking your ice-cream to go works out best.

My family and I had a great experience here at Ben & Jerry's, Mike was very hospitable and welcome everyone that he come in contact with. Promote immediately!!!

Mike was excellent his professionalism was top notch ! My son was very I decisive and Mike was very patient and pleasant .

Anthony was super helpful helping me decide what to order when i was struggling between flavors. very friendly and made my experience comfortable. walking in we were immediately welcomed, store was kept clean and well maintained.

AJ, Matt, and Nuria did a great job! Very friendly and great customer service

Came here while visiting the harbor. Ice cream was delicious, but be forewarned that there is no sampling and the workers are stingy with the servings.

overall great experience, ice cream was great, as well as the service. I highly recommend anyone that is going to the national harbor to visit this ice cream shop.

Being located in the National Harbour, this is a super busy location! Cloud seating outside that lights up plus a cow lets you know it's clearly time for some Ben & Jerry's. Not much of a line inside with employees bustling customers quickly through the line (make sure you're paying attention). Flavors listed on the wall, though employees were understanding when customers wanted to wait until they got to the "ice cream window" to pick their flavor. We each got a speciality cone (chocolate/vanilla dipped with nuts) for a grand total of $32. Pricier than I thought. What made me sad was my bottom scoop of ice cream was already melting by the time she handed my cone over & it didn't stand a chance by the time we stepped outside. Rather buy from my local grocery store.

Back again for the 2nd time this week and to my surprise my friend Litto is back working again, delivering the best costumer service one can ask for. He remembered my order and started preparing it swiftly once I walked in appreciate the kindness & professionalism Litto! Will be back soon!

Had two big problems while visiting this Ben and Jerry's last night. First, we have a GroupOn punch card for 8 ice cream cones that we bought over the summer. When we went to pay the cashier told us that the new manager was no longer accepting the vouchers. This is ridiculous, the store sold the punchcards and is now not honoring them. In essence this location stole $30 from us. Second, we got ice cream last night and it was windy and cold out. We have twin one year olds. After ordering the ice cream we stood in an empty corner of the store to try and feed the boys. Given the weather there was no way we could sit outside and keep the boys clean and warm while eating ice cream. We were told that you are not allowed to eat in the store. We spent over $20 on three ice creams last night.. Had a horrible experience overall, despite the cashier being friendly and the ice cream tasty. Dumb policies by management have made this an unfriendly location. Over priced and not worth it. When you spend 8-12 dollars on a single ice cream you expect a good experience. Go elsewhere.

Nice to have Ben & Jerry at National Harbor especially on a hot summer day. Staff was friendly. Decided to have sorbet (and soda) since we were still full from lunch. Plenty of ice cream flavors to choose from. Would come get an ice cream cone next time we come back again.

Employees are nice. I got the oatmeal dream pie and churray for churros. While I was eating my ice cream, I bit into a pecan (I hate nuts). This isn't too big of a problem because I'm not allergic. But, towards the end of my cup, I found hair mixed into the ice cream. That disgusted me real bad and is the main reason I'm leaving this review.

Overrated and not the best service. Upon walking in it was empty with two employees cleaning and not acknowledging customers. When one finally asks what I want to order I ask for a sample and was told they're not doing samples right now? I'm assuming because of covid... which is ridiculous because employees were not wearing masks. No seats or tables inside. Anyways, $20 for 2 cups of icecream with one scoop each... definitely not worth it. Oh well.

There was only one person working when my friend & I stopped by. They clearly didn't want to be at work & made us feel like we were just bothering them. My friend had a few questions about the flavors & he was dismissive & rude. The ice cream was good but not anything special compared to what I can get at the store. The service we received combined with the outrageous price tag made this a never again.

Friendly service. Anthony waited on us and he was patient while we sampled different flavors. Highly recommend stopping by while visiting National Harbor! Plenty of outdoor seating perfect for summer.

Kevin was really nice and very pleasant!! No long wait which was good for me. Would definitely visit again if visiting the area.

Staff is always friendly. I know during colder months foot traffic is slow but the ice cream always tastes good, and the shop its self is well kept. Clean & always in stock of flavors.

Visited this Ben & Jerry's for an evening dessert after dining at one of the restaurants. Jabriya & Tre greeted us with a smile and allowed us to sample a few flavors to make a decision. The staff was extremely friendly and very professional and made my cousin and I feel welcomed. Although it was a little pricey, but so is store bought Ben & Jerry's, I would definitely visit again on my next trip to the Harbor.