NorcalPro
Google
We were supposed to stay at Benali last year. We booked a room several weeks out & gave out Visa number as a deposit. A week out we got an email from them saying there was a problem with the card & we needed to call them. We were already in Italy, so I had to spend vacation time and expensive phone time trying to sort things out. Just trying. I gave them the card number, & they said it wouldn't go through, even though I had been using it in Europe for two weeks with no problem. Visa confirmed there was no problem. Visa called the hotel. The hotel wouldn't take the card from Visa. I tried to call them back. Now suddenly no one could understand any English or the little bit of Spanish I knew. Then they just hung up on me. Repeatedly. ||So, we decided to just find another hotel in Tarifa. When we booked there were lots of rooms available in the $65/night range. Now, a week out, there was nothing for under $300/night. It turns out that there was a soccer game in Morocco that weekend (a short ferry ride from Tarifa), & all of the hotels were charging top dollar for the few remaining rooms. Including Benali Guesthouse, who now had the room we reserved on their website for five times what we had reserved it for.||So we had to cancel not only our trip to Tarifa, but the rental car we were going to use to get their, our ferry tickets for going to Morocco, and our tour of Tangier. And we had to find a place to stay in Sevilla for an extra night. All of this while we were on our vacation.