Bend Riverside Rentals LLC

Wow!! This place is truly a hidden gem in bend. Super clean, amazing view of the river, close to trails along the river, plenty of space for our family. The pool and jacuzzi were lovely. Our mini aussie was right at home, the kitchen was fully loaded with dishes, utensils and accessories, we brought our own coffee and bathroom supplies. Everything was perfect!! Thank you again 💓

This was such an amazing place to go and explore! We paddle board on a crystal clear, cold lake with trout swimming below and the south sister (Mt) in front.

We really enjoyed our stay at Bend Riverside Rentals. The apartment was very spacious, featuring two bathrooms and a separate bedroom – perfect for a small family or group. From our third-floor balcony, we had a lovely view of the river, which made for a peaceful and relaxing atmosphere. It’s also conveniently located: you can easily walk downtown and find a variety of great restaurants. Parking was available right in front of the building. There is no elevator, but that was clearly stated in the description, so no surprise there. The apartment is well-equipped – the kitchen had everything we needed, including pots, pans, dishes, and even some coffee to get us started. We were also pleasantly surprised to find board games in the closet! Of course, there are a few downsides. The unit shows signs of wear and tear, especially in the bathrooms, and some corners (including the balcony) could definitely use a deeper clean. Also, the heating and AC units are quite loud, both inside and out. That said, these issues didn’t take away from the overall positive experience. If you’re someone who expects perfection and spotless luxury, this might not be the place for you – but then again, you’d be looking at triple the price elsewhere. For us, the value for money was absolutely spot-on, and we would stay here again.

What I liked: • The kitchen was well-equipped and clean. • Beautiful view from the unit. • Two bathrooms made it convenient for our group. • Great location – an easy walk to the river for a refreshing swim. • Front desk staff were prompt and helpful. What I didn’t like: • The air conditioning system was frustrating. The living room stayed too warm while the bedroom was overly cold. • On our first night, the initial unit we were given was stuck at 82°F and not cooling. Thankfully, we were moved to another unit that worked better at first. However, the next day we returned in the afternoon (around 3:30pm) and found it uncomfortably warm again. Even by 8:30pm, it was still at 77°F, which made for a very uncomfortable night. The AC was later serviced, but the unit still didn’t cool properly. These older units likely need upgrading. • Noise from the unit above was also an issue. I could hear heavy footsteps starting at 4:45am, which made it difficult to sleep. If you’re a light sleeper, be sure to bring earplugs. Overall: We stayed for 3 nights. While I did enjoy many aspects of the stay, including the location and amenities, the outdated air conditioning and poor sound insulation affected our comfort. I would consider returning, but next time I’ll try to book a remodeled unit with a newer AC system.

I have traveled and been in the hospitality industry for years and have never dealt with the most inhospitable company ever. First, this is NOT a 5-star hotel like it says. Encore in Boston is 5-star and was incredible. I only paid $300 a night and was treated like a queen. This place is possibly a 2-star, right above Motel 6. But even Motel 6 has cleaner floors. Yet for 2 nights I paid $576 total. Second, the towels were dirty, the floors were disgusting (I never took off my shoes), the door knob to the outside door was almost falling off ( I did complain and they fixed it halfway through the next day) and there was a huge stain on my comforter (I didn't even use it). For as much money as they charge, they can take out the nasty carpets and put in vinyl and use area rugs. They had a coffee maker that didn't work with sugar but no coffee except 3 K-cups that you can't use? Third, the location is probably the best part but honestly, it was so loud! I had to turn up the TV to max to drown out the roaring rapids. It was pretty to look at though. The worst thing about this business is the fact they don't have a clue how to run a hospitality business. I originally reserved a month ahead for my daughter's 30th birthday and a week before, we had a personal situation and we had to cancel. So I thought. On my part, I didn't read the refund policy but this was an unforeseen manner. When I went to cancel on Airbnb on the Sunday before, because of the inflexible policy, they would only give back $298. I was shocked and didn't understand why anyone would take money that they didn't work for so I requested a full refund. The host responded the next day with a choice, make an insurance claim or rebook immediately. Looking back maybe I should have thought longer on this decision but I was going through a lot and wasn't in the state of mind to know when to rebook. They denied my request. I tried with Airbnb and they had the nerve to say it was a personal problem. Duh! Airbnb left it up to the host who already denied my request. So I was going to take the loss of $222 and went to cancel again but then I was given a total of $135 I would get refunded because I waited the extra day to get the host to refund the whole thing. I cried. My life was already in distress and now this. Taking my hard earned money for their greedy gain. So I didn't cancel. I couldn't. It was too much money to just give them for free. I went alone because unfortunately my daughter was unable to go. The whole trip was ruined by greedy people. In hindsight, if we were able to have a moment to fix our situation, I would have rescheduled the trip and out of loyalty for a business that showed customer care, I would have told everyone about them and made all our trips to Bend with them. Since that was not the case and they obviously need to take people's money they didn't deserve to have, I'm here writing this but also I am a hairdresser that talks to hundreds of people a week. I have a business and I am a buyer for that business which brings me to different places like Bend to source products, I will never give your company another dime. Since my daughter was once a professional model and is now in the service industry, she will never recommend your business to her thousands of followers. Since I am an extrovert and a natural networker, I have already told many people about how awful your company is. Since I am a huge advocate for the LGBTQ+ community, they will know about your company. And once I figure out how to work Tiktok, I have plenty of videos to show off your sad rooms that you charge over $150 a night on Airbnb with a $85 cleaning fee and a $56 animal fee but on Google you advertise $69 a night and of course your made up 5-star rating. Talk about false advertisements. Troy has 62 rooms on Airbnb and none of them are rated highly. So I'm not the first person to think this company is a scam! You're better off down the street at Dune Motel.

I love this little Gem of a place. Right on the river. Affordable. So much room. And dog friendly. Easy no contacts check in. Very clean and well kept. Quiet. Yet the Roar of the river is loud and beautiful. I stay here whenever I can.

The good: The location and view and sounds of the river. The bad: The floors were FILTHY. See photos. The unit was advertised as "recently remodeled", but we found the cabinets are beat up and the carpets horribly stained. Finally: The unit owners must be paying management fees, and the cleaning and advertising is a serious management failure. We would not stay here again.

Great place for families! Our family of 6 stayed here one night as we passed through bend. The place was older, but the rooms were clean, everything worked, and the staff was great! Be sure and walk along the river just west of the motel. It's awesome!