Jonathan N.
Google
I visited Bếp Huế at around 11:45 AM and placed my order at 11:55 AM — two sets of the restaurant’s recommended dish, which usually takes less than 10 minutes to arrive.
Unfortunately, the food never came, and I had to leave by 1:20 PM after waiting for over an hour.
When I first ordered, the staff told me the food would take about 15 minutes, but as time passed, I noticed that all other tables were served before us, including guests who arrived much later. Despite raising my concerns politely several times, the server remained completely silent and ignored my questions about how much longer it would take.
In the end, we only received one Bánh Thập Cẩm. The other meat dish never arrived, and the restaurant tried to make up for it by giving us vouchers for a future visit. By that time, the restaurant was already almost empty.
What was most disappointing was the sense of unequal treatment — it was hard not to notice that certain tables (especially the one with Western customers) were served much faster and more attentively.
I genuinely hope Bếp Huế takes this feedback seriously. Food delays can happen, but communication and fairness should never be optional.