Cameron Sinclair
Google
The owner's middle-aged son, Igor, is the rude and unwelcoming Basil Fawlty of the Dolomites - read some of the reviews below!
We assiduously avoided him after he greeted us with all the practiced indifference of Communist border guard, but he seems to have gone out of his way to spread his petty misery around other travellers. His parents, Claudia and Diego, have owned the hotel (it's not a rifugio) for nearly 40 years, and were perfectly hospitable. Everything else was fine. Rooms were very clean and comfortable, other staff were friendly, and both meal services were excellent.
I've curated a Cut & Paste of the comments made by other reviewers:
"Staff was nice except what the person who i think was the owner at the cash desk. Super rude and cold and unfriendly.”
"The cashier / waiting staff are OK, but someone who appeared to be an owner/manager must be of the most uninterested and frosty person I've encountered."
"italians are so kind but somehow staff here very unfriendly”
"The owner was the most disgusting person we ever met in italy.”
"Very poor service. Specifically one staff menber. "
"The staff was friendly - however with one exception - the man in the hotel reception wasn’t very accommodating and didn’t put any effort in to make us feel welcome, although there was literally no other guests staying the night! He came across as rude and quite short in his tone - as if we were disturbing him”
