Laura Y
Google
My first year living here was pleasant, the place has always had a lot of fees and renters are responsible not only for their own utilities but the community’s as well, which is something that other apartment complexes don't do. I appreciate that the place is clean, the pest control since I have never had infestations in my apartment, maintenance is available rapidly, the apartment complex is pretty and the appliances are decent and the enhanced security in terms of entering the building.
Nonetheless, I had issues with my washer and dryer for years since moving in burning my clothes and leaving them dirty without any repair, they attributed it to the litter box which is ridiculous, since I have always had it in a laundry room my entire life without any problems. A week before i requested that a GE technician come check the dryer since there was no progress, the maintenance supervisor mentioned there was still nothing wrong with it. Once GE tech came, they confirmed there were issues with the dryer, and the apartment complex was quick to demand $900 to fix it even though the dryer was “perfectly fine” the majority of the time of my lease despite my complaints, as if the neglect didnt entirely contribute to its damage of inappropriate functioning for that long. And guess what? Once I got a new washer and dryer tower, the “litter” issue went away, the litter box was never moved. Guest parking has always been an issue, instead of fixing the parking garage and just moving the gates so people on the first floor can park on the first floor and allowing entrance of guests by a security system that determines that, they just charge nightly fees now. The funny thing is that if you pay the fee for reserved parking and someone parks there, the car will not be towed, but guests are quick to be towed out. When cars on the first floor got obliterated by criminals they did absolutely nothing to ensure the comfort of residents.
Any type of request or issue is treated as an inconvenience and insufficiently resolved, even for things that you sign in the contract for to be taken seriously, like sound complaints from inconsiderate neighbors. I stopped bothering calling to report sound complaints because nothing would be done and just dealt with my apartment vibrating at all hours of the day and night from my upstairs neighbor since I dont have the time to be calling and dealing with the police for someone to just start blasting music after they are gone and dealing with the expenses of moving mid lease. On top of that, they keep adding more and more fees as if rent is already not expensive. I will not be renewing my lease after its up since I have had enough.