Bernerhof Gstaad

The hotel’s location was very pretty a really peaceful environment the town has good branded shops for shopping but the only fall was that they didn’t offer any service kits like you won’t get toothbrushes, shaving kit, shower gel, or not even kettle they only have an espresso machine and number of staff was also really less.

We we're almost without a place to eat with two kids and we decided to take a chance at Bernerhof Gstaad! The staff and the food we're simply delicious and fresh! We had Fondue and I'm a bit picky with this one and it was absolutely perfect. One of the kids had schnitzel and french fries, all fresh and homemade. Next day we went to their Italian and the pizzas were delicious also as the tiramisu and the starters (Alps tapas).

Wonderful hotel in the heart of lovely Gstaad. Located two steps from the pedestrian street. Spacious room. Well maintained and decorated hotel with wooden architecture reflecting the nature of Switzerland’s villages. Offer free car parking within few steps from the hotel. Breakfast area is wonderful but menu is limited.

If zero stars were an option, I’d give this place just that. Unfortunately, one star is the minimum. On the bright side, thanks to this awful experience, we found an incredible hotel afterward—sometimes bad experiences lead to better ones. You’d expect better service with the owner present, but that’s not the case here. As the owner of the establishment and a seasoned adult, one would expect her to approach paying guests with professionalism and courtesy. A polite greeting, such as “Good morning, I hope you’re enjoying your stay,” would have been appropriate. Instead, her approach was aggressive and confrontational, immediately launching into an investigative mode. Criticizing and arguing with guests in front of their family reflects a complete lack of professionalism and understanding of how to manage guest relations. We followed all their guidelines for bringing our dog—called ahead, paid extra, and stayed in the specified room. Even during the booking, the staff seemed confused, but we gave them the benefit of the doubt. What we didn’t expect was to be aggressively confronted by the owner herself in the morning, backed by a staff member acting like her cheerleader. The lack of synchronization and communication between the staff and owner is glaring—everyone gives conflicting answers, and no one seems to know what they’re doing. Honestly, I almost feel sorry for them, but I’m grateful this experience led us to a far better hotel. Let’s see how they respond, as they clearly don’t take constructive criticism well. Avoid this place—it’s just not worth it. UPDATE : Thank you for your reply. I’d like to clarify a few points to ensure there’s no misunderstanding. First, this review reflects the shared experience and sentiment of both myself and my husband. If my husband shared a laugh with the owner during the interaction, it was purely out of courtesy—not a reflection of satisfaction or agreement with the service. We knew we were headed to a better hotel and chose not to waste our time or energy being negative, unlike the approach taken by your establishment. Once again, thank you for demonstrating your inability to accept constructive criticism—it couldn’t be more obvious. Greetings from the Bougary family my husband and myself.

Charming hotel in the centre of Gstaad with onsite parking.|Check in was smooth|The rooms are nice and spacious with modern bathrooms and very comfy beds|Dinner outside on the terrace was lovely and had the best rosti in many years. Would advise to book the restaurant early as we missed out on our first choice although that was partly down to difficulties in communication (we don't speak German and the person didn't speak good English or French) and somewhat inattentiveness of the front desk person who knew we were deciding but chose to book a table for an outside guest right in front of us

I seriously can not recommend this hotel enough. It is truly lovely - homely, cozy, perfectly pitched decor. But by far the winning factor - the phenomenal team. Courteous, multi lingual, natural, kind, efficient. And to boot! They clearly enjoyed their work and took pride in it. Kudos to the owners for valuing and motivating their employees!

Perfectly located 50 meters from Gstaad station and next to the promenade, this family run hotel has many advantages.|Large rooms, very comfortable with a nice view for those oriented towards the Palace. Well equipped bathrooms. Largest culinary offer on Gstaad from bistronomy to local dishes , not neglecting a Chinese and an Italian restaurant. All of them well ranked in the yellow guide. Nice south facing terrace in Summer. Indoor swimming pool and a private fumoir for cigar lovers. Smiling and Professional service. Very reasonable fares for Gstaad, both for the rooms and for the restaurant including a fabulous wine list.

Worst experience . This was my 5th visit to beautiful paradise Switzerland and 2nd visit to you hotel. On our arrival day only we started getting bad experience. Our 3 nights stay was fully prepaid and the city tax we paid on our arrival day cash. Reception staff was asking for our credit card for whichi was surprised that no other hotels we visited in different places in Switzerland asked us. Second night when we came to our hotelwe found that the shower gel bottle was fully empty and shower cap was not provided. So I went to reception and ask the lady for that. She said we don't provide shower caps . I told her that yesterday it was given but she was not ready to listen and told me our room service staff's not there so here we had little arguments. Then one staff came with me to my room to check and he saw that shower gel bottle was empty. He told us that he will get it refill. After 15 mntshe came back and told us that bottle is refilled. Today morning when I started for my bath I found that it was just refilled with water. But we didn't complain. Then a call from your reception comes and ask us to vacant. We booked for 3 nights but........ Today we checked out 1 day earlier as per your hotels decision. But we didn't take any refund kindly keep 1 day tarrif as a tip for your rude and careless reception staff. Very very ratial behavior. This was our 2nd visit to your hotel and very much disappointed with ratial behavior by your reception staff In your reply you mentioned the only receptionist who was present that she was apprentice. Then have you trained them to talk lies. You never mentioned or never ever apologise for what your staff did .They just top up my shower gel bottle with water and gave it to me . I think your trained them like. On my several request your staff didn't provide me shower gel. Refilling water in shower gel is yours many years experience? If it so then it's great hospitality. Running or to own hotel for so many years doesn't allow your staff to cheat or to talk lie or to b raciest. Check your CCTV and check what happened exactly. This was my 5th visit to Switzerland and stay for atlist 18 to 22 days in different towns. Even this was my first worst experience. Nobody demanded me my credit card when my entire stay was prepaid. But it's ok with your so called policy. And please give my 1 day tarrif which I have not taken back to your so called well behave reception staff.