Claire L.
Yelp
First off, I get up to the till and the guy starts talking to me like I'm with the people I didn't walk in with. Then he starts to explain how all the tables have a reserved sign so that people don't sit down before they placed an order, as if I had tried.
When I tell him that I wanted a double bacon cheeseburger and my own guacamole wrap, he proceeds to warn me, about its size, like it needs a warning on it. Then he asks me if this food is all for me. To which I reply, that "it is my food but that I won't I'll be eating it all myself", as if that should matter to him, or it was his business to ask who's going to eat it.
Even before I got up to the till, I'm standing in line and two Asian girls kept going in and out of the kitchen and kept walking in front of me, quite closely, without excusing themselves each time.
While I was waiting for my order, the kid who took my order proceeds to start to set my table. It's his own fault for not thinking to ask me if I was staying or going. I then explained that I wanted my order to go.
When it was ready, one of the two Asian girls came over with the food in a bag, and asked me if I got The double bacon cheeseburger and the guacamole wrap. I said no. I pointed to the bag and I asked if that was the order. She said yes, and I replied that I didn't get it because she still had it.
Suggestions: put a sign on each table asking people to place their order before taking a seat, rather than putting a reserved sign.
Put up photos of your food, in actual size, so that you don't need to train your staff to warn people about your portion sizes
Teach your employees common courtesy, and how to properly explain what they're asking, to avoid future confusion.
The food is great, but the employees aren't.