Bespoke Trendy Hotel Hanoi

Beautiful room and lovely staff. Every interaction with the staff i thought was really pleasant, they are very kind and go above and beyond. They wrote a nice custom letter welcoming me to hotel. They also sent me off with tea and dried fruit and waved me off as I drove away haha. At breakfast they have a great buffet but also a list of western and Vietnamese dishes you can choose from, and they encourage you to get 1 of each, which is a huge amount of food. I never needed lunch since I ate so much at breakfast. On days I didnt request turn down they made sure to ask if I wanted new fresh water, and they have some snacks and drinks for reasonable prices stocked up. The location is in old quarter but it's down a nice side street which blocks off noise. I asked them to give me a higher room and there was almost zero noise, but I imagine noise would be minimal regardless. If I get another chance to come to Hanoi I will absolutely stay here again. Thank you again for the great stay!

This was my second hotel during my stay in Hanoi, and I had such a lovely experience here. The staff were incredibly kind and thoughtful. When I checked out, they even covered my cab fare to the airport and gave me snacks for the ride, then came out to wave goodbye. I truly didn’t expect that and it meant a lot. I told my husband about it and he said it sounded like the kind of service you get at a luxury resort in the Maldives. They also provide a very helpful hotel map with lots of local food and sightseeing recommendations, which I found really useful for exploring the area. The breakfast was great too. They serve freshly made pho (beef or chicken), usually a daily special, Vietnamese coffee, and a nice selection of fruits and juices. One small thing to note is that the walls are quite thin, so you can hear doors opening and closing in the hallway. I mentioned in the survey that my sleep quality wasn’t the best because of that, and the staff were very attentive and apologetic. That’s actually when they offered to cover my taxi to the airport, which was such a thoughtful gesture. For comparison, my first hotel in Hanoi was located closer to the center, so everything was within about an 8-minute walk, but they didn’t offer the same level of hospitality or local guidance. Overall, the warmth and service here really stood out. I would definitely recommend this hotel to anyone visiting Hanoi.

Our stay at this hotel was wonderful. There was handwritten message in the room upon check in. The staff was very kind and explained in details about the hotel services. The room was very clean and shower amenities were also nice. Shampoo and conditioner were both good quality, my hair was very smooth and smelled very nice too (body shampoo was also available) We had dinner at hotel restaurant since we were tired from train ride back from Ninh Binh. Hotel offered VND300K discount for in house guest at their restaurant so we used this benefit. With the quality of the food and cost, it really worth it and we were so happy that we tried the hotel restaurant for dinner (it’s expensive if you compare with outside local places but it a lot worth it) Breakfast was also very nice! A lot of choice and I really loved their chicken pho. After the breakfast, restaurant hostess asked to make sure our stay is ok while we were waiting for the lift. They offered free manecure to in house guest, it was color only (no art and design) but I got gel nail for free and really enjoyed this service.Also tried hotel SPA. They offered 25% off between 1-4pm so that I enjoyed 90min treatment and it was heaven :) One more thing about this hotel, the bed and pillow were so nice and I didn’t want to go out from the bed. This was the best bed and pillow I experienced and had very nice sleep. I felt the quality of the sleep is a lot better, really could feel the difference.This hotel staff education is amazing. All star was very kind and friendly.The location is very near to the train street and also hangda market. I will stay here again if I go to Hanoi in the future

We had a wonderful stay at Bespoke Trendy in Hanoi. The hotel is very comfortable — the bed was super soft, and I had an excellent night’s sleep. The room was also very quiet; we couldn’t hear any noise from outside at all. The location is extremely strategic. It’s within walking distance to many nice spots in the Old Quarter, and there are Michelin-listed restaurants nearby as well, which made exploring and dining very convenient. The staff were very friendly and provided excellent service. We arrived in Hanoi very early on our first day, and they kindly allowed us to check in early at 12pm since the room was available. We had also booked two different room types for 2 different days online due to room availability issues, but they thoughtfully arranged for us to stay in the same room for both nights. I was so happy about this because it saved us the trouble of packing our luggage and changing rooms. Not to forget their excellent breakfast here! ❤️ Small cons- There is a funeral shop nearby, which I was initially a little hesitant about passing by. However, I later realized there is another route that easily avoids it, so it didn’t affect our stay at all or change our decision to choose this hotel. Overall, I would definitely recommend Bespoke Trendy for a comfortable and convenient stay in Hanoi.

Bespoke Trendy Hotel is the first hotel I’ve ever stayed in Vietnam and they have definitely set the standard. They made me feel very welcome and taken care of for the 4 nights I was here. The receptionists gave good recommendations of what’s around the area and even took time to go through a map of the surrounding with me. Breakfast buffet was decent - I recommend trying the local dishes on the menu over the western ones. The wait for the lift could be a little long sometimes as there is only one, so I took the stairs pretty often as I stayed on a lower floor. I appreciated the hotel’s relatively quiet location as well as it is not facing the main road. Would recommend staying here!

Loved the rooms. Booked 2 and they sorted them next to each other for us. Beds and pillows were super comfy, rooms were spacious with a balcony, and pretty quiet too. Breakfast was great with lots of options, fresh juice, tasty eggs Benedict, and the beef pho was good. They even gave us a little gift when we left. Awesome service, would definitely recommend!👍

The hotel service was excellent—just like the positive reviews on Google—and truly provided great emotional value. As travelers, we also showed our appreciation by tipping the staff, and our child even wrote them a thank-you note. Cám ơn ☺️ To make the last part of our trip more relaxing, we specifically chose a hotel in the Old Quarter with an on-site spa, hoping to stay in and unwind. However, I feel that the hotel’s spa still has room for improvement, especially in terms of service options. For example, there were no offerings related to Vietnam’s unique hair-washing culture, nor were there foot or full nail care services. (The staff explained that the manicure service provided was only a complimentary hand manicure for hotel guests.) The nail technician was not a full-time staff member, so the appointment time kept changing, and it was not possible for two people to enjoy the manicure at the same time. Despite this, we remained very polite and cooperative. When we shared with the spa staff that it was a pity there were not more spa service options, the response we received implied that the spa services were designed mainly to support “hotel occupancy marketing,” and that if we wanted other services, we should “choose an outside spa.” For a hotel with such high overall ratings, I found the spa management and staff’s response to be disappointing and lacking in professionalism. This is the reason why I gave 3 stars for the spa service on Google.

We had the pleasure of staying at trendy for 3 nights whilst exploring Hanoi. The hotel itself is stunning, the decor is elegant and classy and the rooms are great. Ours had a balcony that looked over Hanoi, which was very special. The location is fab, within walking distance to most tourists attractions and not far from the airport. The included breakfast is also delicious, with plenty options and changes daily. But the most impressive thing about this hotel is by far the staff and customer service. We had the pleasure of being hosted by Yoshi, who is an absolute credit to the hotel and made us feel as if we were at home the few days we were there. I honestly cannot express the warmth the staff provide when you check in and through the entirety of the stay. We are already excited to return!