Best Buy

I have been to almost all of the Best Buy stores in the metro. This store in Bloomington is the flag ship of the company. They have the largest selection and most in stock items. I love the expanded photo and camera area. If you are a stereo and home theatre person, this is where you need to come. Helpful staff and lots of choices. It seems like I always need an SD card or some other item. I always tell all of my Bloomington real estate clients about this store.

Ordered an item online for pickup… then took a scenic pilgrimage halfway across the state, only to be told they don’t have it in stock. Plot twist: they don’t even CARRY the product in that store. Dan, the manager, shrugged and blamed it on Black Friday like it was some kind of natural disaster instead of, you know… a calendar event they’ve known about since the 1980s. You’d think a tech corporation with 42+ years in business and decades of online ordering experience would have figured out how to not sell imaginary items by now. Apparently not! Zero stars for this location’s management and the “corporate website pros” who confidently told me unicorns are real and available for pickup.

I was out demonstrating various VR headsets today. I first went to Apple store where I got personalized attention. Coming to bestbuy it was eerie how I was just another random occupant in their store. I had fo walk over to someone in another department to request assistance. Thankfully he had purchased the Meta Quest 3 so he could answer a few of my questions. He did allow me time to bounce questions off of him. What he didnt know he used chat-GBT to find the answers. I definitely appreciate that. Im only giving them 3 stars. Due to the lack of interest in theor customers. It would have been nice to have more employees as me questions. I actually made eye contact and said something to 2 other people but they had earbuds in and could hear me. Odd that so many companies allow you to have them. I know a kid that used to work at menards. Doesn't anymore... they fired him for wearing ear buds on the job. It's very tacky and honestly I understand the shifts are long. But if people aren't buying anything. You loose money. They reduce your hours & your out of a job. Let's all do a lot better at common courtesy 😉. Maybe more people wouls by from you. If you out in more effort. I also had questions about the insta360 x5. But, they couldn't be bothered. So, I can tell you I will take my business elsewhere.

Hands down the best service I've ever had. Management is wonderful and the sales team is just as great. They had exactly what I needed for my sons new gaming room. Ehab is the goat. Boom, name drop, mic drop. I'm outty. I'll go nowhere else.

Not at all happy with this place. Ordered 2 times directly from headquarters store and first time it took over month to send a otterbox for phone and I then order 2 security cameras and received two boxes of energizer batterys.....I would have thought better then this of this company. Also for a note I never received a email back in any regards for my frustrations. If I could have gone lower than a 1 star I would have.

My parents were at the Best Buy store in Richfield today and bought a TV. Dan Haider helped us with our purchase and he was great!! He patiently listened to all of our questions and was very knowledgeable about what we should get today and what we might want to consider adding later after we got our TV set up and used it for a few days. My parents are both 72 and not very tech savvy. It was such a relief to have someone like Dan help us. He was just so kind. We hadn't purchased a TV in about 15 years so there was a huge learning curve. Dan was a great facilitator in our purchase and I wanted to let management know how grateful we were for his help.

I used to shop here a lot. Then they got rid of CDs. I spend a lot of money on vinyl now, but not here. I ordered online, there was a big desk with a sign over that said "online order pickup", but I had to stand in the regular checkout line, which was also returns / customer service. It seemed to be a staffing issue- which was strange on 12/20, you figure they would be staffed up.

I had a very disappointing experience with Best Buy regarding the use of my certificates. Due to technical issues with their system, I was unable to apply them to my purchase. When I contacted support, the agent escalated the issue to a supervisor who assured me that once I placed a new order, they would refund the certificates. I was given both a reference number and an email confirmation that this would be honored. However, when I placed the new order and provided the reference number, the next agent acknowledged the documentation but outright refused to process the refund or reissue the certificates. This was after their own supervisor had guaranteed it. What’s most concerning is not the money itself, but the complete lack of accountability and consistency in their process. If customers cannot rely on written confirmation, reference numbers, and supervisor assurances, then what trust can they place in the company’s systems or promises? As a Plus member, I expected better transparency and integrity. Instead, I feel misled, ignored, and deeply frustrated. It’s unacceptable for a company of Best Buy’s size to operate with such unreliable processes. Experiences like this erode customer confidence and make members question whether loyalty programs or customer guarantees mean anything at all. I regret being a Best Buy Plus member and will reconsider future purchases with them.

I did order pickup at this location because it was closest store that had my item in stock. Like most places they do have separate order pickup and checkout lines which could be nice. They seemed to be well staffed for a weekday, daytime shift. When I walked in I went directly to the pickup line. There was one person at the counter being helped. After the staff member was done helping that customer she walked away for several minutes then went to the other end to help the regular check out line. After a while she walked by again and then greeted me and said she would be able to help in a moment. I had been standing there maybe 10 minutes before she sent the other cashier down to help me. I'm really not even mad about it but from having customer service experience I know this could have went a bit smoother. Overall I'm just glad they had my item in stock!

I have been shopping at Best Buy off and on since it opened. I came in today to buy a Kindle that was on their website as in stock, it was not. I asked about availability at other stores. I was told they had it at Roseville. I asked and they said that they could have a manager check it for me before I drove across town. I literally waited half an hour, and when I asked what was going on I was told they hadn't gotten around to it. And that they were too busy. I literally could've driven to Roseville faster. This was 12 o'clock on a Friday there was probably 35-40 people in the store, and that's being generous. And no line at the registers. I finally said forget it I'll buy it from Amazon and they told me to go do that! People call Best Buy Amazon's showroom for a reason. This is the reason. So Best Buy when you wonder why I'm not shopping there, you told me that you didn't need my business and then I should give it to Amazon. I detest Amazon, but they still have better customer service than you do.

I placed an order online yesterday and only ordered the items since I am a Best Buy Plus member ($50/year) and it showed online the items would be delivered today. I waited around all day today and, the entire day, the status showed as "Packaging Your Item." After waiting at home 12 hours for this delivery (since it is expensive and I don't want the package to be stolen) and the status not changing, I called Best Buy. You can no longer speak to anyone from this country so I reached an off-shore representative who explained that my items will not arrive until 1/6/26. If Best Buy doesn't honor the quick delivery time frames for their Best Buy Plus members, then what is the point of paying for this supposed "upgrade"? I will be canceling my order and my Best Buy Plus membership. Buyer beware.

I bought a 65" Sony A75L tv that was on clearance for $899 on Dec 30, 2025. It is now Jan 8. I hadn't received any order updates so I went to the app and checked. It said the order was ready for pickup at the Bloomington, MN warehouse not far from their headquarters. I arrived at the pickup area at the headquarters. I was a small area with a pickup window. There was one other gentleman waiting. I asked if he had buzzed for service an he said he had. A worker left the office area and entered the customer area and started apologizing that though they had 3 TVs like the one he had ordered they were spoken for and he could not get one. He explained that his order in the app said it was ready for pickup and he'd driven 45minutes to pickup. He also call the service number for the warehouse and showed the employee that it was just an answering machine. He said he was trying to call to confirm but no answer. The employee stated he was sorry but there was nothing he could do. He stated that Best Buy was having a lot of similar issues lately. A worker came the pickup window to provide me service. I showed my order number he looked it up and said he was sorry but I was picking up the same tv as the other person and that is was not available. That night I received an email from Best Buy stating my ordered was delayed and they'd try to give an update in a couple days and that if the order could not be fulfilled by 1/20 they would cancel it. I texted there customer service and the guy danced about. He said he could put me in contact with sales person to line me up with a different TV (of course not on clearance). I called again today and asked if this could be escalated. They said yes and then dropped the call. Bottom line: Go to Costco or other and not scheming BB for you TV.

I placed an order on November 28 with delivery scheduled for November 29. The tracking showed "Arriving Today" all day long. As it got late, I contacted support and was assured it would still arrive. Instead, at 9:38 PM I received an email saying the order was delayed 24-48 hours. It has since never arrived. The carrier (Roadie) later canceled the delivery without ever attempting delivery, and there were no updates after that. What followed was 2-3 hours of live chat over multiple days, repeating the same information to different agents and even a supervisor. I offered to drive to a store to pick up, but that offer was rejected. The only solution offered was a refund in 24-48 hours. No one took responsibility for the failed delivery. No one arranged store pickup. No one escalated meaningfully. I was essentially told, "We can't fix what our carrier broke."

Purchased a lot of graphics cards at auction with Best Buy via TechLiquidators. They are knowingly committing fraud against their customers and have admitted as such multiple times --- even their own leadership is aware. Date of transaction March 7th. Cost of this one transaction: $910 BestBuy committed to provide 3 specific models of graphics card. They then proceeded to send 3 completely different models of video card. All of which are lower less expensive models. IE: RTX 4080 instead of a RTX 4080 Super Complaint is based on the fact that BestBuy has a repeated history of violating their own terms of what they are selling and shipping. Their own staff do not bother to verify items and if sold in a salvage condition they claim they can ship anything they want to you even a piece of trash and its meets their conditions. Business is aware of their own wrong-doing but is not willing to make it right according to their own support staff whom I have been talking with. Specifically Heather (with optoro support). The problem is they are taking items that have been box swapped. Then auctioning them off as the original item --- when they know for a fact they are not. Internally they even mark the items as the wrong item or as tampered. They commit this fraud on their customers daily across many product types. This needs to be resolved since they are unwilling to honor their own failures.

Ordered a laptop online with the next day delivery, the VISA charge appeared as Richfield, MN. The laptop was not delivered, and no specific delivery day was promised. As I needed the laptop, I bought a similar one at a local Best Buy store in CA two days later. Excellent service there. For the next three days I tried to cancel the order, which I am entitled to by law, calling Best Buy, but my requests were denied. Now Best Buy wants to deliver the laptop two weeks later than initially promised! What kind of bite-and-switch business is this! I have called VISA. Never again. Buyers beware.

October, 2022 I purchased: 55" Samsung OLED Smart TV I am a Best Buy Total Member so my warranty was for 24 month. As of Friday, the TV will not turn on after two years of fabulous TV watching. This was the most expensive TV I have ever bought - and then it breaks four months after the warranty expired ... crazy. I am a Best Buy Total Member and have been shopping at Best Buy since the late 80's. So, you can imagine my disappointment. When looking for a new TV last week at the Richfield store, the representative (Sam B) told me to buy a Sony next time.

I ordered a soundbar along with a TV to be delivered to my apartment. They delivered the soundbar a day early which caused me to miss it. Instead of sending it the next day with the TV (which I called and asked to be done and was reassured by the customer support line would be done) it did not arrive, and they were to refund my transaction. I ended up in what we all have experienced as the customer service support line hell. I was fed false information on numerous occasions. When asked to speak with a supervisor I was hung up on twice. When asked to file a formal complaint I was told that no such process exists. This was by far the worst customer service experience I have had and all over what should have been a simple transaction and delivery. I even offered to forgo the delivery and retrieve the product myself seeing as they already had my funds. I am shocked that such a large corporation runs their customer service in such an inefficient, unprofessional, and frankly insulting manner. I recommend avoiding even the simplest of transactions with this business, you have no idea the headache that awaits when you try to resolve it. 0/5 stars.

Best Buy is rock bottom now. I bought a Roku Streaming Stick that never worked correctly. It's only 2 months old. Called them telling the remote has never worked properly. The CS person probably overseas name Joshna transfered me to the department to help me after spending 20 minutes with him and they never picked up. I waited 1 hour and then finally hung up. Then I get another person after calling again named Krishna and she tells me I have to take my 2 month old Roku remote to Geek Squad and have them look at it. Are you kidding. A 48.00 Streaming Stick and I have to take off for that. This store has no customer service at all. I'm filing a complaint with the Federal Trade Comission and BBB. Never buying at Best Buy again. Stay away from this palce unless you like getting ripped off! Went to Target and bought another one. They have tons of negative reviews on the internet.

Best Buy has fraudulent activity on our account. I called within 2 hours of the transaction to alert them. They refused to work without a police report, even though I'm in another state. I have then my name,my phone number, the time of the transaction, the amount. they couldn't help me because i didn't have the order number of a purchase I didn't make. They agreed I've never bought anything online from them before, but they refused to help about this $741.99 purchase i didn't make. This is a pretty good indicator that their online system is not robust or safe. They are interested primarily on making money, even if it's in a dishonest fashion

If I could give negative 25 stars, would be too generous. Best Buy FAILS to fulfill Purchased a set Washer and Dryer with a 5 year protection agreement. BestBuy will not honor the agreement to repair Dryer because they say it is not repairable. The Executive Resolution Specialist Carlos told me wrong part and I called him out on it. Carlos then tells me that part is on back order and unit is not repairable because of this. I contacted Maytag, part is available but Best Buy refuses to repair, even though they were paid for the 5 year protection. Now we have a much SMALLER DRYER that doesn't match our washer. We had the XL Washer and the XL Dryer to match (8.8 cu ft) Not happy about being mislead and lied to about this issue. I asked why they couldn't order the factory part that was in stock from Maytag and was never given a straight answer. Now, we are stuck with a dryer that we do not want because it doesn't match due to Best Buy's inability to fulfill the contract so we could get our dryer repaired. Size difference is ridiculous!!!!!! I will not go back to Best Buy. They are not a company that I would even consider doing business with again. BUYERS BEWARE. If I could rate a negative 25 stars that would be too good. BestBuy flat out lied to me and I find it hard to do business with someone that can't tell the truth or honor the repair part of a purchased plan.

This review has to do with Best Buy Warranty and customer service. Purchased a Bosch Diswasher model # SHXM65Z55N , on 8/16/2020, purchased extra warranty ( 5 years extended) as well on same date. Delivered 8/27/20. Called Warranty department due to kept getting an error and would stop during washing . Technician, Martree Harper or Harper Martree initially came out on 1/15/24. He stated it needs a new drain pump.it also needs a new control board, since it's a hit and miss when some cycles work. I spoke to him a couple of days later and he stated to me that he put in order for control board and it would not be here until March 2, 2024. The drain pump came in but not the control board. He stated since the part would not be here until 3/2/24, that he would put a request for a new dishwasher. The following are the dates that were texted to me, for technician ( Harper Martree) to come out: (2024) 1/15 initially came out 1/22, 1/25, 1/31, 2/7, now another one for 2/12. On two separate phone calls Harper stated he put in request for new dishwasher since part would not arrive for over a month. He said I would get a new dishwasher or a gift card to buy a new dishwasher. Well he lied! Called customer service this afternoon and spoke to a lady named Bea. She would not put a supervisor nor a manager on the line. She said they were in meetings. I asked for the names of her Supervisor, she refused to give it to me. All she kept repeating was, " I apologize, I understand..." Evidently , Bea and the entire customer service (Managers, supervisors and representatives) are waiting for my extra warranty that I paid extra for,to run out. Bea stated that Harper only put in 1 request for a new dishwasher since part is taking over 1 month to arrive. Bea stated Harper put in request on 2/7/24 (yesterday) at 6:58pm, and was immediately denied at 7pm... 2 minutes later. I don't believe anyone from customer service. Hopefully a manager from the Corporate office for Best Buy will see this and RECTIFY my situation! I am at the point of contacting the news channels with consumer complaint assistance.

NO STARS. I believe I have uncovered a very serious Best Buy/Citi Bank customer credit card fraud, and a COMPANY POLICY/pattern that seems to be systematically in place, unilaterally attacking senior citizens, minorities, and non-profit organizations. I have believable proof. On 09-24-2021 I cancelled and closed my Best Buy credit card account paying off all remaining charges on that day. (I WAS TOLD I COULD NOT CANCEL MY CARD UNTIL THE BALANCE WAS PAID.) I told them I was disgusted with Best Buy/Citi Bank business practices and wanted to cancel my Best Buy credit card. Over the telephone I was given the "Cancellation Conformation ID number:269733076 on that same day. I WAS SUSPICIOUS OF THIS CANCELLATION. So I called back (the next day) to verify my cancellation, and was given the exact same cancellation ID number:269733076 On 12-03-2022, (today), I was alerted by Experian/Trans Union that my credit report number has been lowered due to pending LATE charges with the same Best Buy credit card number that I cancelled and paid off over a year ago. (09-24-2021) When I called Best Buy for an explanation, the customer service representative stated that there was NO RECORD of my cancellation. When I gave him the "Cancellation ID Number", and stated that there have been absolutely no purchases on that card since 09-24-2921, he pretended to not know what I was talking about, stating that he does not have "any record" of the cancellation ID number. I then I asked if Best Buy even gives cancellation numbers when a customer cancels a credit card? He wouldn't answer the question. Thus, I believe that when a customer is disgusted with the business practices of Best Buy/Citi Bank, they will not cancel your card per your request, Then continue to apply FRAUDULENT charges and late fees to a credit card that was cancelled over 1 year ago. Since 2004 I was always suspicious of Best Buy. When I was a customer, I was "never" sent a letter or an email letting me know when my bill was due. I always had to check my bill online periodically to see when it was due. And every time I tried to check the bill online, there was always a problem signing into the Website. (Website down, Try again, Wrong password, etc.). I would finally have to call Best Buy to make a payment. And every time my bill was due, I paid it off completely. I believe that the Best Buy algorithms, (or whatever), calculate which of their customers pay off their bills "on time", then intentionally don't send a bill or an email to those customers in order to collect "late fees", etc. I believe that Best Buy/Citi Bank intentionally makes it difficult to make your payment and/or cancel your card. Thus reward their company with late fees, etc. Who would I contact about this criminal, fraudulent behavior. Please..?

I'm disappointed this is Best Buys flagship store and the employees suck this bad. They fall nothing short of incompetent.they ignore people and disregard duties.

This is the new age American company. Best Buy sells you an item and it gets lost in shipping, then you can't talk to anyone in America. America. Your phone calls go through India. Call after call they all go to India. Typical company that does not love America, only American money. That Corie Barry never has to talk to India. I've had to call several times over the past week. Why don't you employ Americans who answer your phones? I should not have had to file a dispute with my credit card company over this.

The average two star rating for this store seems about right. It's my understanding that Best Buy is in difficulty and I think I see one reason. This store is near their headquarters and I would think would be their flagship store but it is certainly lacking. When I go to a brick and mortar store these days rather than online it is because I am seeking advice and/or want to compare similar products. This morning I needed a small blue tooth speaker for my iPhone. I found many options online- enough to leave me confused. I decided to drop by Best Buy to look at some alternatives. When I arrived the greeter asked me what I wanted and when I told him he seemed totally at a loss. Finally he checked with someone and sent me to the the appropriate location in the store. There was a large group of Best Buy employees talking with one another and they seemed displeased to be disturbed by a paying customer. Finally one of the group disengaged and came over to "help" me. I described what I was looking for and he handed me a small Sony and said this is it. I had hoped for a little more sales man ship and a few alternatives but he was eager to get back to his group. I paid and left. I got what I came for but I might as well have ordered randomly on line. Best Buy should realize that people come to stores for service and for knowledgable assistance. Also it is bad management to allow sales employees to congregate in large groups and ignore customers. I am not too optimistic about Best Buy''s future.

I bought a Samsung TV that caught fire. Geek Squad agents verified and upon a followup call to customer service the agent said he would junk it out and arrange for it to be returned. He said I would receive a full refund. After SEVERAL phone calls including with leadership Best Buy has refused to return my money; even though they arranged for and picked up my TV as a return. Best Buy has made so many mistakes and then refuses to recognize the problems they have caused and make the situation right. The majority of the customer service agents lack any real knowledge on how to solve an issue and instead give you the runaround and flat out lie. You would be much better off if you purchase your electronics from BH Photo.

While I have been helped by some great employees here, I have also been stymied by team members who could charitably be described as less than adequate and perhaps even challenged. Unfortunately the less than average employees manage to destroy any of the better experiences by way of not just incompetence, but remarkable ignorance. Sadly, they lack the foresight to consult their managers who might otherwise ameliorate the frustrations and time wasted by way of their refusal to admit they don't know what they're taking about. Look forward to squandering your valuable time.

The salesman with the forearm tattoo and the black wedding ring kept interrupting my spouse and I when we were trying to make a decision. Clearly they are paid off commission or just have no manners. Either way, they lost out on a sale and we will not be back.

I am giving this store a four-star rating because it's the first time I've ever been in a Best Buy and NO ONE TRIED TO TALK TO ME! I really hate it when someone asks me if I need help, when I haven't sought it out. I do know how to ask, so leaving me alone to peruse is in everyone's best interest. Now, I also don't shop here in general. My beau loves them and so we stopped in since we were nearby. He's always looking for CDs and movies. He was very happy with their selection and was also glad that no one bothered us. I'd not actually been in this store, as I used to live near the one in West St. Paul. The store is clean and bright and has a good layout. We got a little discombobulated looking for the checkouts, as their tech section is at the front/center of the store. Looking to our right, we saw the checkout area and were quickly helped by a nice young man. Since we find ourselves in Richfield more these days, I'm sure that we'll be back.

I would give them less than a 1 if possible. I had a question for one of the stores and was informed rudely by their call center that customers can't call the stores to ask questions, if I want to talk to a store I have to actually drive to that location. Worst customer service of any company I have ever dealt with. When I called the customer care line back was hung up when I asked to speak to a supervisor. Another reason not to shop at Best Buy.

Summary: nice store but rep was clearly (un)consciously sexist and/or racist (05/22/21 19:51 CDT, Best Buy #281 in-store purchase ending in 052221) Pros: Nice selection of goods, Covid-19 safety precautions are good, and staff was attentive Con: I visited the store with a male (important detail) partner to get a new Nintendo Switch and a couple of games for me. We were dressed for the hot weather, my partner in a t-shirt and shorts, me in a tank and shorts. The associate almost exclusively made eye contact with and addressed my partner when asking about the specifics of the purchase. Overall, the perception on the associate's end seemed to be that I did not have a voice in the specifics of the purchase, as the console and games would not be for me and/or paid for by me. Sensing this as time went on, I'd cut in politely each time to answer the questions. Examples of questions: (1) What color/edition Switch do you want? [Answer, from me: I'd like black.] (2) What games do you want? [Answer, from me: Not sure yet.] (3) Do you need time to decide on games? [Answer, from me: Yes.] The associate did not take the hint, even though my partner wasn't speaking over me or meaningfully participating in answering the associate's questions. As my partner and I eventually approached the electronics check-out desk, the associate looked back at my partner and asked "What accessories do you need? Do you need extra controllers?" At this point I'm pissed, as it was very obvious (1) that the associate assumed *again* my partner was the one who'd want and/or pay for the goods, and (2) my efforts to gently correct the associate were lost on them. I firmly told the associate, "I'M (strong emphasis), the one buying the console and games." At this point, it seemed that he finally realized what had happened and was visibly flustered, almost exclusively making nervous eye contact with me as things were rung up and payment was made. I stifled the urge -- that is socially hard-coded into women, especially those of color -- to apologize for calling him out on not treating me with respect, after multiple gentle correction efforts. The $500+ purchase was completed and my partner and I left. Best Buy needs to educate/correct its employees on matters of (un)conscious bias. I'm also Black and my partner is white; so that may have contributed to the lack of respect I was given until I forcefully corrected the associate. The associate very obviously assuming multiple times that a Black woman in a cute tank and shorts couldn't possibly be the one wanting and/or paying for the games left a bad taste in my mouth that will certainly keep me from giving this store further business or referring people I know to visit it. Note: If you do not believe this interaction was sexist and it is/can be systemic in certain spaces, Google the following, "gender discrimination gaming store" and/or "gender discrimination buying cars", and you will find high-quality peer-reviewed research and also articles with salient anecdotes. Same goes for race. Examples: (1) Gamer Girls: Navigating a Subculture of Gender Inequality: https://ecommons.luc.edu/cgi/viewcontent.cgi?article=1170&context=business_facpubs (2) Race and Gender Discrimination in Bargaining for a New Car: https://inequality.stanford.edu/sites/default/files/media/_media/pdf/Reference%20Media/Ayres_Siegelman_1995_Discrimination.pdf

Went in today to buy a dishwasher, Nate G. was my consultant. Basically I knew what I wanted when I went in and he made it happen. Had good knowledge of Best Buy's new TOTAL TECH which is their new plan. enjoyed my time with him, confident of my purchase. I will be getting my new dishwasher installed soon!

Now I have nothing against burning CD-R's nor do I care what people do prior to or after leaving an elevator BUT my visit to this Best Buy branch is not burned to a disk...it's burned into my memory and I don't think I'll ever recover. A tall caucasian gentleman, I want to say "Rick" or "Rob" but I may be mistaken. Asked me, when I told him I needed a de-humidifier: "True or false: You are full of excuses?" This was his response to me asking if my barometric pressure had any bearing on the device and if altitude above or below sea-level affected the overall discourse of the device. I did end up purchasing the device and, it WAS defective but another employee exchanged it for another one that, so far, not only works but handles my barometers and is 100% leading the charge in my humidifying

Terrible customer service. Been a loyal customer for many years, both personally and for my business. Unfortunately, when they make a mistake, they do not take accountability for it. Online customer service just echoes that they can't do anything. Nobody has any power and they Clearly do not value their customers. It's very disappointing I've wasted tons of time on phone with representatives, and have never been truly satisfied with any experience I've had.

Best Buy online order DO NOT BUY - Up until now, I was very satisfied with Best Buy. I've bought many products from them everything from smart watches to speakers, laptops, etc. However, they have screwed me tremendously. I recently placed 2 separate pre-orders through them for The Child 11 inch plush. Now, this is a hot item because of its popularity. I was planning to give these to my baby cousins. Where it went terribly wrong...first, I receive an email that there was a delay. Fine. This can happen. No worries. Then, they email me weeks later that the delay email was sent by error and it will be sent by the original delivery date. Good news. Then, I get an email that both my orders were cancelled for no reason. Keep in mind that I placed my orders about ~5 months ago and only now do I hear about the cancellation. Given the demand of this product, it is now sold out everywhere, in which back when I placed the order, I could've ordered it elsewhere while available. Now, Best Buy screwed me big time. Insult to injury, I just received another email that the cancellation was made by error and I can reorder the products through a link. I click the link and it says the product is sold out. How does a company your size not exactly know the quantity of how much your customers can order and you joke and tease by back and forth emails, which in the end you say, "thanks for pre-ordering with us almost half a year ago, we can't match the demand so we'll cancel your order for a full refund. No harm, right? Whom would've received your present doesn't want it or need to get it right?". Good job Best Buy. ABSOLUTELY TERRIBLE, BEST BUY IS AN ABSOLUTE JOKE AND TEASING TO AN ALREADY WORST EXPERIENCE. I WILL NEVER BUY FROM BEST BUY AGAIN. DO NOT GO THROUGH THEM FOR ANYTHING. This won't be the last time they do this. Go buy on AMAZON as they'll actually commit to your order.

We had a very helpful sales person came up to us while we were in the car stereo aisle and educate us on the differences in stereos. He also educated us on this tv speaker thing my son wanted and we were even able to hear the differences between models at a little sample bar. The checkout process took quite a long time (30 min?) because we had to schedule a install appointment for the free install, and the "free installation" additional materials brought the $300 stereo up to $580. Then the earliest install date was Jan 21st, over two months from purchase. But we did install the TV speaker and it does make a big difference. We'll have to wait to see how well our new stereo does.

To say I am disgusted with the customer service and lack of helpful individuals at Best Buy is a tremendous understatement. NO ONE knows what is going on or how to do their job. All I am doing is ordering a simple gas washer/dryer unit. When I first ordered, I scheduled it for a specific day. Then two days later I get a notification that it is coming on a different day. Then I called to complain about it and no one could help aside from rescheduling which I did. 3 TIMES I asked the agent if he is sure that the delivery people can also install the unit, and that it is the same team. He said 3 times "YES." Now my appliance is being delivered tomorrow between 11 and 1am....but the installers are coming between 9 and 12. How does that work!?!?! Just called and the supervisor out of the Midwest named Regina W. who was useless. I have a family with a 4 month old living there with no washer/dryer and BB has already delayed this by a week.

Poor Customer Service and not following through. Beware of Simon in appliances. Mr. xxx, I am truly sorry that we could not fulfill on our half of this dishwasher and had two attempts of delivery and both were damaged. What I can do for you is set up that return for you and get that one picked up so you can receive your refund along with a $50 gift card in hopes that in the future you give us another chance.

Always get great service and inventory is stocked up at this location. High end TV/Audio department here as well.

I was looking for a smart TV - I never had one, and really didn't know what they did. I went to the Richfield store and met Luke Ellingson. I told him I'm not here to purchase anything yet, but I just wanted some education. He clearly explained what a smart TV is and does, and learned to understand my needs. He showed me several models - not the most expensive, rather the models that fit my needs. He was great. A few weeks later, I was ready to purchase, I reached out to Luke, who met me at the store, talked through my ideas and purchase, and now I have my 1st smart TV hanging on my wall - and I'm super pleased with it. Luke did an amazing job, and I would absolutely purchase another TV from him (if I needed one)

Corporate review ... Best Buy is going downhill fast. They no longer offer a customer service e-mail option or even chat. Calling their customer service number requires a long wait and patience as you are transferred from agent to agent. Almost every call is disconnected at one point and then you have to start over. In store stock has diminished greatly. I can order a laptop from Amazon and have it tomorrow but Best Buy takes a week? They also stopped carrying parts; i.e. laptop batteries. Elite and Elite Plus programs downgraded. No real benefits anymore.

I recently purchased an induction oven from Best Buy Richfield. We chatted with the sales person about the need for 220 power as our old range was gas. We scheduled that 220 install for 2 days before the oven was to come. When the Best Buy crew came they laughed seeing it was a gas range. They said "this happens all the time...it happened yesterday...they don't check if it's gas". They were unable to install it. We called the Best Buy customer service and rescheduled for the following week. That crew then came out. They could not install the oven. So I had three men in my house looking at their phones trying to google how to do this as they kept tripping the breaker. They left with a shoulder shrug saying they couldn't do anything else. This is 2 days before Thanksgiving with people coming into town. We called the original 220 electrician back who came by quickly and laughed at what Best Buy had tried to do. They were hooking the ground and neutral incorrectly. They fixed it in a matter of minutes. I was then charged $286.50 (rightfully so) by the electrician who came back to fix this. I sent that bill to Best Buy. When I tried to call the number of the card for the salesperson I ended up back on customer service who told me the stores are "currently not taking direct calls"? For over a week I played a ridiculous game of calling the 888 number only to explain my story over and over. The staff at the Richfield store were of no help and pawned it off on customer service as "there is nothing we can do from this end". I was finally contacted by someone at Best Buy who offered "to meet me halfway". Best Buy tried to come out twice and failed both times and they are going "meet me halfway" with $140? Who in their right mind doesn't make good on this mistake and huge hassle! Don't ever use their installation services. It's amateur and Best Buy will not take responsibility for the error.

Terrible customer service, I was charged here for a product that I did not authorize. I tried contacting the store and the corporate office, but was only left on hold for hours. Everyone I spoke too just kept transferring me over and over. This store doesn't check your ID for purchases and lets people steal from others. Best Buy is going down the drain for service.

I dropped my phone on Saturday night and cracked my screen terribly. My heart sank. It landed on tile and just shattered. It ruined my whole night. I didn't know what to do. It had never happened to me before. I don't have a very new phone; just an iphone 6S which I got as a refurb from Amazon like a little over a year ago. No insurance. I had to get my phone fixed. I was sick about it! I went online late Saturday night because although I could buy another refurb for $208 + tax on Amazon, I really did not want to buy another 6. I thought I could have the screen repaired and heard that it costs somewhere between 109-129/repair. So I made myself an appointment at the nearest certified retailed who happened to be the Geek Squad team at Best Buy in Richfield. I was able to get in at 3:40pm. I arrived and as soon as a sales assoc saw someone in line, then stepped up to help me. I told them what I was there for, ashamedly. They sat me down and commended me for both backing up my phone, as well as filling out my name and address on the Surface correctly (lol) which I thought was funny, but I can imagine that a lot of people either don't read the instructions or pay attention so it was nice. I was disappointed when I heard that the price was going to be $149 because I thought it said $129 on-line. But I was there and was already committed so I said go ahead and went through with it. He said come back in an hour and it would be ready. I returned in an hour. I was again helped right away and my phone was ready to go. It looked just fine - no longer a cracked screen and I played around with it a minute until I was satisfied. He gave me a 90 day guarantee on the work and sent me on my merry way. I will never speak of it again but I highly recommend this process if you want to spend $150. The least painless way :)

Have been a Total Tech (Geek Squad, Webroot) customer since 2013 with no service problems, but just learned upon renewal that customers must consent to be on autopay. Not a fan to have anyone in any of my accounts due to possible errors that could occur. In the past, we could opt out of the auto pay process, now No. No Company will enforce going into my accounts. I've been a loyal and responsible customer, but after this year - they have lost my business.

Have researched noise canceling ear buds for awhile. Read Bose is the best but some thought too bulky. I haven't been into a Best Buy store in years but made the trip to check out the ear buds in person. I was told policy is no one can try them out and that I couldn't even touch one of the ear buds to see how heavy it was. I get hygeine concerns but what about a tester pair or alcohol swabs after trying on. I was told my option was to buy them, try them and then return if I didn't like. Terrible terrible customer service. Seriously exasperated and disappointed I made the effort to actually drive to a big box store. Now I remember why I quit shopping at Best Buy. I do want to try them out so I will buy, but will buy online either from Bose or Amazon directly. Don't want to give these unhelpful folks my business now or in the future!

I visited Best Buy Richfield today with a pretty simple purchase in mind. I wanted to purchase an external hard drive that would be compatible with a Mac Airbook. I have not been in a Best Buy store in a few years, thinking the service is usually lacking, but I was out running errands and needed to get this taken care of over the weekend. I headed to the Apple area in the store and found someone standing there playing on his phone. He seemed extremely upset that I disturbed him and told him what I was looking for. I explained that my older Seagate external hard drive (that I used with Windows) would not allow me to drag folders into it. It still works when I occasionally need to find a very old file, but I don't use it that often. I also explained that I was transitioning from working in an office to working at home, so I would need to back up the company laptop and get the files I needed. Throughout the entire exchange, he seemed so unengaged, but I thought maybe he was having a bad day and that he might have some expertise to share. We headed to the area with the external hard drives and again I had to drive the conversation to find the one that might work best. He kept insisting that an SD card that cost more with less memory would be easier to use. I said I wanted maximum storage for transferring files and storing photos I take and use for work. I just wanted to make sure I was buying one that was compatible with an Apple computer. I finally found one that I thought would work. About six of them were sitting behind a price tag that said 99.99 and they were red or black. One was sitting behind a price tag that was 99.99 and it was blue. I asked why the two were priced differently and he said it was because of the color. I grabbed a red one and headed to the cashier. It rang up as 109.99. I tried to explain this and offered to show it to the cashier, who was not able to leave his station. I went back to the Apple rep. and explained it to him and he told me that someone must have switched them. Switched five items that should have been in the other spot? I asked him to come to the register and explain it to the cashier. At this point, he became extremely defensive and stated "I am an Apple vendor and I do not work for Best Buy. I am not going to get involved." At this point, I was furious. I went back to the cashier, he called a manager, and we all agreed that this "Apple Rep" was just an arrogant, unhelpful presence in the store and apparently Best Buy managers have no recourse in trying to make sure the Apple reps offer good service. The Apple guy with the stupid, bobbed hair style from 1986 showed up to argue just a little more and I told him he was being an ass, and I was not interested in hearing what he had to say. In the end, the store manager honored the price that was displayed and commented that the Apple vendors are often unhelpful. In my business, I deal with many vendors. If any of them acted this way, I would terminate that relationship instantly. Why...when we could just order what we need on Amazon, would Best Buy allow this kind of service in the big box stores that in my mind are pretty much, almost a thing of the past. The lesson I learned today is that whatever we might need, we should just go online, do the research ourselves and make the purchase from Amazon. This is what I normally do, but you have sealed the deal for me after my experience visiting a Best Buy store this afternoon. Last time I will ever be back.

What a difference eleven years can make. Two CEOs later and Best Buy has risen from shame to become a darling of the retail world. This location was once a miserable place to shop. Today it's a joy. Staff training is exceptional; products are readily available; online ordering and pickup are a snap, and you can't beat their prices. Or rather, they guarantee you won't beat their prices. Kudos on the turnaround!

DONT BUY I'm a Total Tech member and supposedly have concierge service, what a joke. I bought a laptop last Wednesday, 6 days ago, and the salesperson misrepresented the included software. Here's a brief summary of many hours and days calling Best Buy to resolve this. The voice "jail" menu does not help to get to the right place so you have to bounce around, get transferred, cut off and hold forever! I've been transferred to places including India, Panama City, and all over the U.S. to concierge representatives who have contradicted each other repeatedly. One said the software is included, the next said no, even thought it's detailed in the online web information that i viewed to call and buy the laptop directly from Best Buy. I finally had a great concierge member who offered me an additional software resolution which she promised was documented in their Case ID #, however, the local store said it wasn't documented and would not help. I called Corporate who just put me back in the general concierge line, who claimed that there was no documentation. I called again and an agent in Panama City said their offer was in fact documented and read it to me. The promise was in their Case ID notes. but still no resolution. Best Buy has some serious customer service issues!

Do not purchase a television from Best Buy in general, and this store in particular. Their return policy is garbage, and once the store has your money, they simply don't care. Which is surprising, given the fact that Best Buy has seen better days--you would think customer loyalty was important to them. But, alas, it is not. Let me also preface this review, by saying that I've been a LOYAL Best Buy customer, for over 20 years. I've purchased items, such as (multiple) Dishwashers, TVs, Computers, Tablets, A/V Equipment and much more, at Best Buy. Go to Costco to purchase an electronic item, where their repair/return policy is much better. A few months ago, I spent around $1000 on a 55-inch Samsung TV, at the "flagship" Best Buy store in Richfield. Fast-forward to today (just 3 months later), our $1000 TV stops working. I mean, it doesn't even power on. Nothing. And we baby this TV. After calling the store, it was clear that they don't care, once they have your money. Then, I actually WENT to the store today, where the manager was flippant and not helpful. They will inevitably pass you on to the manufacturer. At Best Buy, you have 15 days to return a TV to the store, after purchase. It doesn't matter if the TV is $100 or $10,000 The manager eagerly explained that, "Nearly every competitor has the same return policy." Yeah dude, and "almost every big-box electronics retailer competitor" is going to go out of business in the next 3 years (see Circuit City and Radio Shack), due to online competition, as well as competition from clubs, such as Costco, who have both better customer service, and more reasonable return policies. Now I have a TV that is basically a paper weight at home, and $1000 credit card bill for said paper weight. Sorry, Best Buy, but in the words of our dumb, but well-meaning former President George W. Bush, "Fool me once, shame on you, fool me twice.....heh heh heh, you ain't gonna fool me anymore."

Made me drive there only to tell me that my new fix that they repaired was only good for 90 days. They did not bother to tell me before I drove there and then the dude says to me, "I have to be honest . . . " to tell me it was not covered . . . so normally you are not? Yep -- true. They lure you in to tell you that YOU have to pay for it and then don't tell you how much but you need to put down a deposit. OMG I am not using them anymore.

We bought $5K worth of kitchen appliances with Best Buy. We paid for the Geek Squad warranty, and we paid all of the installation fees. The appliances are fine, the problem is that Best Buy sends Minnesota Plumbing to do the work. They suck. DO NOT BUY appliances from Best Buy you would like to install unless they guarantee MN Plumbing won't do the work. Get this in writing. MN Plumbing sucks - they are rude, don't actually want to do the work, won't follow up. We had a gas leak after they installed the new gas range. I could smell it; my husband could not. When we called Best Buy, they sent someone who said we didn't have one. Well... we had a different plumber to replace a faucet a week later, and he said - t there was a leak. WTF. For the fridge we ordered, they would not initially install the pipe to the icemaker. Our walls are PLASTER, and they said they have to install the pipes behind drywall. WTF. Much of Minneapolis has old buildings, I asked what they do in those cases. The guy hemmed and hawed. They ended up installing it, but a portion of it was installed against an exterior wall, which froze during a particularly cold night. They did not bother to put any insulation. MN Plumbing refused to repair it. To repeat - MN Plumbing sucks. Best Buy sucks by extension for contracting with such a shitty company.

BUYER BEWARE! 5 year Protection Plan on my refrigerator. It has been 2.5 years since purchase. NO fix going on 21 days now without milk, eggs, ability to purchase meat or even put creamer in my coffee. I WILL NEVER BUY APPLIANCES FROM BEST BUY AGAIN. ***21 DAYS!!!!*** Hours spent on the phone, 2 guys out here sent by Best Buy and still no approval to fix the refrigerator ($2,200 refrig. + 5 protection plan) They passed me off to the LG company who wants to send a third technician out here to take a look. Best Buy failure - wrong answer! THEY ARE NOT HONORING THE PROTECTION PLAN. DO NOT BUY FROM BEST BUY! Refrig. Contract number 1431827800

Purchased an LG 65" OLED to be delivered asap -- which was scheduled ASAP: 30 days later. No problem. However, Tech Support charges began before I left the store, leaving me with 11 months of actual tv/soundbartech coverage. Call to BB to adjust met fierce resistance. Tech support Coverage on a tv should not begin when the product is still in Best Buy's store.

This time I am addressing my review to the headquarters of that mediocre company which hires Squad Geek to perform all kind of services to the public. Years ago I purchased a Frigidaire with the extended warranty plan. Three weeks ago I received a reminder and i decided to go for it and paid on the phone with Kim. I received a confirmation #. Now again I received in the mail the same notice and there is no way to make understand those ignorant workers hired from the Philippines to stop mailing me additional flyers. Unfortunately Best Buy hires foreign workers who does not speak well English and repeat every single sentence to make sure they understood what you ask for. We also need to repeat everything to them to make sure they understand well what we expect. It is a real nightmare. Pls stop doing business with those American companies who hire foreign employees. We have to give chance to the local ones. i won't recommend Best Buy and Squad Geek to my best friends.

I ordered a stereo from Best Buy and the day it was delivered, I went into the hospital that night. I am 63, disabled and I live alone. When the stereo was finally set up and tried, the CD player part of it did not work properly. Best Buy told me I could not send it back! They sent me a damaged stereo and I was told I couldn't send it back! I explained my situation with the hospital but they didn't care. I filed a dispute with PayPal and I was told I could send the stereo back but I had to pay for the shipping! I am NOT happy about this at all! It cost me over $55.00 to ship the stereo back to Best Buy and I am LOW INCOME! PayPal will refund me $30.00 of the shipping but I need ALL of the shipping refunded to me. I will NEVER purchase from Best Buy again.

Best of the best. No pun intended. Store has very knowledgeable folks and find the variety is top notch. Pricing is competitive. Geek Squad is Best Buy's diamond in the rough and has me comiong back over and over again as opposed to buying online.