Best Buy

They wouldn't price match their mistake. It was the only hello kitty game there and the last one. Customer service was terrible, the manager Jake was not friendly and pulled the"customers place things in the wrong spot all the time" excuse, but in this case the names matched and we should have been taken care of. See pictures for reference. Also customer service hot line was a joke and had no empathy for customers or taking care of a complaint.

Curbside is the best way to shop if possible . We went inside to buy a Razer mouse. The Employees were helpful as we shopped but it was frustrating to checkout. They only had one person at Checkout and one person at the Geeksquad area. We didn’t realize we were in the wrong line because it appeared the entire desk was checkout. We had waited several minutes then were told we needed to get in the other line when that employee had seen us waiting. We then waited behind 2 other customers for about 15 minutes. It wasn’t busy for a Friday night but just know checkout can take awhile.

Until this incident, my family did rate Best Buy quite highly. I personally even had publicly defended Best Buy against misleadingly low third-party ratings and all together we have made more regular large item purchases there than any other retailer over the past year, probably averaging 1-2 / month. Our most recent experience tho has changed things: We purchased a TRIPP Meditation digital gift card for Meta Quest for Christmas. The code was delivered and redeemed successfully, and it still shows as redeemed in the Meta account — but the app does not provide access and instead asks the user to pay again. What followed was roughly 15 hours across support chat and phone calls, technical forums, multiple departments, repeated transfers, conflicting information, and ultimately a flat refusal to help. We were explicitly told there was no internal path forward and no refund would be issued solely because it was a “digital download,” even though the product is non-functional. This wasn’t just a $40 issue. It was a Christmas gift intended to reduce stress for the family, and instead it created significant stress during the holidays. More importantly, it cost Best Buy something far more valuable: trust (well and 3 stars) We’re leaving this review to document a systemic failure in handling non-functional digital products, especially when no other remediation path exists. This single incident fundamentally changed how we view Best Buy as a retailer. P.S. This incident also connects to a prior issue we experienced with Best Buy’s price match guarantee on a separate purchase (a laptop). Because part of that transaction involved a gift card, Best Buy’s system incorrectly charged us the difference instead of refunding it, requiring several additional hours of support calls to correct. That was eventually resolved, but it reinforces a larger concern: Best Buy is a technology retailer, and repeated technical and system errors — especially around payments, gift cards, and adjustments — place an unreasonable burden on customers to fix problems that should not occur in the first place.

I recently visited the Best Buy store in Owasso, Oklahoma and had an overall great experience. The staff was extremely friendly and helpful, always ready to assist. I was impressed with the cleanliness of the store, it was well-maintained and organized. The only downside was the long lines at the checkout. I suggest improving on this aspect for a smoother shopping experience. However, despite this minor issue, I will definitely be back for more shopping due to the excellent service and wide range of products. Highly recommended! Also noted didn’t know they had entered the trading card sales game. Diversity for sure.

Customer service at this location is not as good as it used to be. We went in to look at unlocked Samsung phones to replace our son's. We had to go find someone to help us as the only person working in the phone area was busy helping another couple. The guy "helping" us flat out said he didn't know anything about Samsung because he has an Apple. They had no stock on the ones we were interested in.

Awesome store. I ordered an open box MacBook online and it didn’t come with a charger. I called the online customer service and they didn’t do much about it but I went into the store, told them about the situation, and they gave me one with no hassle. I was actually surprised. So I’m very happy.

What would have been a stressful and awful day turned out to be amazing thanks to Best Buy and its employees! My husband and I had to be in Best Buy for 4+ hours due to data transfer issues. However we experienced some of the best service ever in that long amount of time! Shout out to Shay, Jimmie, and Michael! Those three were absolutely golden and made the day so much easier!! 10/10 we will be shopping at this specific Best Buy for all of our tech needs!!

Asked about what wiring I would need for subs because I dont know a whole lot about how to set everything up and the installer told me I would need to get 475$ kit to hook anything up to it so i get the kit amp subwoofers, I ask if I have all the right stuff for my set up and the installer says yes and he can set up an appointment for me. Appointment day comes he installs my amp and then only after I pay does he tell me “ your subs dont fit in that box, you need a bigger box or shallow mount subs” which I thought was something he could have told me when I asked if I had all the right stuff, but I brushed it off no big deal. I then saw that they did not do anything with the 475$ kit I had ordered from the installers suggestion. So I had asked about it the week after and was told I did not need that kit. After I get the correct size woofers and have him install them he tells me my box is cracked. I ask where and he snaps back with “ Its a box” “ you can hear it when you turn the bass up” while giving me a stare like im dumb then tells me I would have to send it to wherever i got it from and get a new one. Then i get home and see a chipped corner on my box that wasnt there before. Sounds good to me so far but if my box is “cracked” somewhere its not from where I got it because it was perfectly fine when I received it. Dont go here for sub installation, the installer will talk to you like you are a moron and is not super helpful with information. You have to really pry and pry to get a straight answer about any questions you ask. Glad I got my subs installed but it could have been a lot easier and quicker with simple answers and not being lied to.

Bought a new 75'' Samsung TV, Samsung Sound Bar, Wall Mount, Warranty and paid for delivery and set up on Nov 25th.. The install was set up for Dec 3rd during purchase Nov 25th.. Took off work to be at house for install.. Install guy called me at 10am Dec 3rd and said TV was not at store and he could not find another one anywhere to replace it.. Delivery guy told me the store manger would call me and She NEVER CALLED ME ABOUT THE ISSUE WITH MY ORDER AND SET UP as of 6PM Dec 3rd...! DONT BUY FROM THIS LOCTION in OWASSO OK...!

After research and previous purchased Open Box items in the past, I trusted the metric that Best Buy uses when rating its items. In this case - Excellent Condition. For reference: Product conditions. Learn what a condition label indicates so you know what to expect when shopping for these products. Excellent. Products in Excellent condition look brand new -- with no physical flaws, scratches or scuffs -- and include all original parts and accessories (or a suitable replacement). The product will be in its original box (or a suitable replacement). Products in Excellent condition can be found in Best Buy stores and online. So, I purchased the item and took some time off to make my 5 hour round trip. Upon getting to the store two individuals loaded the bubble wrapped tv into my suv and asked where all the accessories as the only things provided were the remote and two stand. No hardware or manual. I was told I was lucky to have those items. When I returned home, we unwrapped and inspected the tv. At this time, we discovered the screen has a significant 2" gouge in the right front panel. To say I was livid is an understatement. We immediately rewrapped the tv and went directly to my Magnolia store (Quail Springs) here in Oklahoma City. As a long standing Best Buy Customer spending $12k plus over the years, I was completed and utterly disappointed at the deceit I received from the Owasso store. This event has questioned my trust and their Best Buy Business Practices. My time (5 hours, 6 including returning to local store) and money wasted in this case has completely changed my view in any potential future purchases. I wouldn't even considered this item if the proper assessment was conducted. Closing: Local OKC Geek Squad has listed it as "Fair Condition"

No employee anywhere to be found. Not the same products or priced as online shows Will not return to best buy ever again

Best Buy Owasso is always great! Awesome customer service & return policy (especially with Total Tech membership). My husband went in today with an exchange & though the item (PC controller) couldn't qualify for the total tech warranty/replacement, the gal who helped him was more than accommodating in explaining the situation & gave him a viable option and savings associated.

My phone broke and I went here to get it replaced. The cashiers were very friendly. I was surprised with how good the customer service was. Normally, the customer service is medium at best.

Great deals!! Professional help and support employees clean store well laid out! Best in the Tulsa area!

Best Buy used to be my "got to" store for electronics. The employees were usually helpful, especially with price matching. Now, however, the employees have no clue that they are there to serve the customer. Last summer, we purchased $1000.00, but Geek Squad could not set it up as promised by the salesman and the Geek Squad tech, They just blamed Microsoft and refunded the money. Yesterday, I went in to look for an inexpensive set of speakers for my garage and found some on the shelf that fit the need for $28.99. When the clerk scanned them at the registered, they came up $49.99. When I told him that the price on the shelf was $28.99, he scanned them with his IPhone and said they were $49.99. He made NO effort to get a price check or offer to contact a manager. I went back a took a picture of the item on the shelf with the price and showed to a different associate and his reaction was, well maybe someone put them in the wrong place. There were multiples on the shelf. I asked to speak to a manager and he acted like I had just asked him to shoot his dog. I left the store and made multiple phone calls and found out that you cannot call the store and speak to anyone at the store, you end up a call center in who knows where. You can only leave a message for a callback that is promised within 3 to 4 hours. I have left 3 such request and not one callback. Best Buy has totally done away with customer service.

Not helpful at all when dealing with mobile phones. Also relatively rude to customers.

OK I have bronchitis asthma and it's summer so allergies. I am very uncomfortable wearing a mask I can barely breathe walk into the store today the guy at the front was very rude to me I explain to him my health conditions he's like well it's private property I can trespass you. I ended up spending almost $1000 in your damn store maybe you could be a little more polite like the guy that did sell me the laptop and not like the asshole at the front desk or the African-American employee who seen me scoffed at us and quickly left the department. I'm about to buy brand new appliances for my entire home Best Buy will not get my business that's full appliance suite for the kitchen, laundry room and probably two new TVs. Best Buy is the worst store ever I thought Walmart was bad but the Owasso Best Buy they put their most polite people in the back in the rudest people at the front greeting customers

14 day return policy is the worst in any industry. They sold me the wrong adapter, despite my providing clarity on the exact need. Now it's been 20 days since I bought it and they won't do a return? I will never darken the doors of a Best Buy ever again

My partner went in on the December 21st to try and purchase a beats headphone for a christmas present. The person on that day was really nice and said it would arrive the next day for no extra charge since it was in stock in a store nearby. We received a notice the shipment would be delayed and would arrive by January 21st (a full month away) or would cancel on that date. We visited the store today because the product was still in stock and the tracking delay said to visit a store to cancel the order. We found the headset and Casey at customer service told us that there is no way to cancel the order. I showed him where the message where it said we could cancel in the store and the product hadn't shipped. I asked if he could make the call and he said yes. The people on customer service agreed with him the item couldn't be cancelled. It hasn't shipped and the same product is setting inside the store. No more chances for Best Buy. We won't use them again. So much better experience at many other places.

This location is pretty standard when it comes to Best Buy. You can find TVs, computers, tablets, cell phones, cameras, GPS, video games, movies, music, home and offices appliances. What stands out about it is it's customer service. I am greeted every time I go in and without fail someone offers to help me find what I'm looking for. Kudos for having bilingual employees! One time my parents came by themselves and they were fascinated with one employee who was extremely helpful--all in Spanish of course. Also, I took my netbook to get it checked out by Geek Squad even though I didn't buy it from best buy and they were kind enough to give me a diagnosis without charge! It turned out to be exactly what they said and I followed their advice on affordable repair.

Don't bother calling; none of the employees know how to answer the phone. I've called three times and waited on hold for a total of 47 minutes and not once did I speak to an actual human.

Bought a $1,100 laptop from Best Buy a few months ago. It suddenly turned off in the middle of using it and wouldn't turn back on. No lights would come on when plugged in etc. I took it to this Best Buy and told them what happened, they kept it for a day and called me to say it was toast. They also told me none of the warranties would cover it, I would just have to buy another one (and they were happy to help me with the process of purchasing another one). I picked up my laptop and after doing 2 minutes worth of troubleshooting on Google, took the back panel of the laptop off, unplugged the battery and plugged it back in, and it works like new. The battery connection came loose.. I dealt with 4 different people at this Best Buy regarding my new laptop and why it stopped working. None of them could help. Obviously, they didn't do a single thing with the laptop while they had it, and had absolutely no intention of helping me in any way. I know nothing about fixing computers and in less than 5 minutes ended up fixing the issue myself. Buyer beware. They're out to make a sale, and when they make that sale, you're on your own.

On May 19th, 2019, my daughter and I went to Best Buy in Owasso to return a tv she received for her birthday a few days before. We had already looked online for another tv to get instead. I told the store representative that I had the information on the other tv and I would pay the price difference. And I would need someone to bring the tv up front because due to my health I was not able to walk around in the store. He looked at me and paused for 30 seconds. Then said, "you can walk back there and get the tv yourself." I told him...he could have the tv brought to the front. I was going to sit down before I fall out or he could take my daughter's birthday money off the Best Buy gift card." The tv was brought up front. This guy was Caucasian..looked as though he could be college age. A few days later I called and spoke to the store manager. I explained to him that I had a rare genetic condition and three autoimmune conditions. And that although I may not be in a wheelchair, have a head full of grey hair and a cane I still am disabled. The manager Mark, did listen however he said there was no way to prevent that. I told him I would not purchase anything from a Best Buy ever. I had previously purchased a printer/copier and today I started having problems with it. I thought a head and made an appointment at 4 PM (June 12th 2019). I arrived 20 minutes early and no seats were available. A Black or African male (natural hair) and a Black or African female (had braids) were standing talking to each other. They were Best Buy employees. I asked if anymore chairs were available and both said "no". I said, "well I'm disabled and cannot stand up very long that's why I made an appointment. Now you're saying there are no chairs...I'll be sure to put this in the online review I write." The Black or African American male was real crappy...he said, "that sounds fine to me." Then I asked his name to add to in my review. Lol!!! He said, "I'm not telling my name." The Black or African American female remained silent. A Caucasian male customer overheard and stood up, he offered me "his chair." Then the Best Buy, Black or African American employee went to go find an extra chair. I will post this review on ever Best Buy I can find. Do not bother replying with a standard corporate apology. I called Best Buy corporate and the operator transferred me to online orders twice. Then I was finally told complaints had to be filed online. The Best Buy employee's at the Owasso, Oklahoma location seem to have ableism. #TennesseeAdvocate #DisabilityRights #DoBetter

Walked in and a guy greeted me, took me exactly where I needed to go and went and grabbed another product for me as well. Also was very clean, as the BestBuys in Tulsa have a reputation for being dirty and unorganized. I would highly recommend this one.

I live out of town and made an appointment to bring my PC to Geek Squad to get it fixed. Everyone was very knowledgeable and friendly. I walked in the door and was greeted. The sales associates were friendly and helpful. They helped me get my really heavy PC out of my car, and diagnosed and fixed the problem in 1 day. My PC is running as good as the day I bought it, and if If I ever need it tuned up or fixed again I'll be back.

I recently purchased a computer from Best Buy. The sales associate told me to purchase Geek Squad protection for the computer because it came with a free battery replacement. Sure enough within a year the battery needed replacing. I went to the store to have the battery replaced and discovered that you cannot talk with a service person without an appointment. The most I could get out of them was, "If you want to talk with us you have to make an appointment." So I made an appointment. When I showed up for my appointment, the man told me they couldn't help me because my battery had to be ordered. He told me they would order it, then notify me when it was in. I could then make another appointment to have it installed. As few days later I got an email that said they could not order a battery because it had to be installed at the factory. They told me I could schedule another appointment to send my computer back to the factory with an unknown turn around time. This is a real issue because I use my computer for work and cannot take off several weeks. Best Buy does not seem to care. I have shopped at Best Buy for years and I have noticed a steady decline in service. This will probably be the last thing I buy from them that could require service or support. Very disappointed.

Every single time we go into the store the employees act as though it is a chore for them to, you know, do their job. The last time we spent close to a grand (& as somebody who used to work for the company I was very aware we were hitting a few sales incentives for the person that was helping us; opening Best Buy card, purchasing protection, multiple ASP items..) and the guy didn't even smile through our interaction after we had to search for somebody to check us out as nobody even offered to help us. The second time we were attempting to purchase a Roomba vacuum and again, not a single sales person asked if we needed assistance in purchasing an item that would very much help their numbers for the day. Overall subpar experience any time we walk through their doors and my husband and I will gladly commute to Tulsa for a better experience.

We went shopping for a television had a great salesman explained all the options and guide us through our selection show us low-end and high-end let us pick the price we wanted to pay showed us all the accessories and let us pick what we wanted it was a very good experience all around

Just ordered a fridge from here, Braden took my order. He was helpful, professional and friendly!! He answered all my questions and made me feel comfortable with my purchase.