Best Western All Inclusive Resort • Jacó

Excellent Customer Service. They were very compliant with our needs and requests. We were compensated for our wait for the right room. Food was good, a bit cold. Pool and areas surrounding beach were clean. Staff was friendly, kind and very helpful. There is an elevator but we were not told until the last day of the visit, very important detail for those with a disability. Something I did want to add the hot dishes the covers are very hot, sometimes too hot lift the cover and serve the food, there should be a more practical safer way to serve the food instead of having to touch the lids. Thank you for your hard work and willingness to please your visitors.

Great hotel. View is fantastic. Nice pools. I don't want to leave. The food is very good and a nice variety. They usually have rice, potatoes, pork, chicken and roast beef as well as fruit and salad. The front desk staff were great and so helpful. Edjardo was great. Thank you so much for everything.

Personally we decided we will never be going to a Best Western again even if it has the best priced option. While we figured it would not quite be as luxurious as other all-inclusives, we were not prepared for exactly how poor quality of an experience it would be. VERY little is included in this "all inclusive". Rooms were clean but very minimal, rock hard beds that gave us back pain, no comforter on bed, just a single sheet and throw blanket folded on a shelf. One very basic painting as well so overall, the room had more of the vibe of a hospital than a resort. The beaches and pool were lovely, great views, again clean but there was a strict towel limit, no umbrellas or cabanas, not enough beach chairs and the few chairs provided were basic plastic, no cushioning. There were excursions and laundry services advertised but they cost money which is quite frustrating at a self-proclaimed "all-inclusive". The snack bar and alcohol were all very cheap and simple foods, the cocktails weren't bad but weren't great either. There is also no choice of restaurants for meals, just one buffet and the food was horrible, mass-produced, most of it probably frozen, all very dry and very little flavor. Keys also frequently deactivated which was frustrating. We saved money but would never come back and wish we had paid more for a better experience at a different resort. Very dissatisfied.

We checked in and were not impressed. First, we arrived a little early, but the front desk staff would not give us a room until exactly 3pm. Then, the "pool view" room we paid extra for turns out to be a building wall view. I did not feel comfortable asking for a different room because the front desk staff seemed rude and disinterested in providing any assistance. Just getting pool towels from them was difficult. The rooms are extremely dated. There is no tub, only a shower and no bathroom counter. There was sand in our sheets, and you could clearly see a footprint, so I question whether they changed the bedding before we checked in. But again, I did not want to deal with the front desk staff, and I was exhausted, so I just tried to brush it all off. The whole property, with the exception of the pools, looks run down. The food selection and quality are not the best. I would avoid the "snacks" as they appear and taste like they have been sitting there for days. The beach area by the hotel is adequate. There are a decent amount of cigarette buds and trash. The pool/beach lounge chairs are limited, and many are in poor repair. With the exception of the front desk staff, the rest of the employees provided good service. Overall, I am very disappointed. My recommendation is to book a room somewhere else, if you can afford it.

This was our second visit to Jaco and to this hotel. The hotel is clean and the Costa Rican food is some of the best buffet type food in the city. There is a reason many of the locals stay here! We have traveled to many countries and this is one of our best experiences. The sunsets are awesome! The only negative is, if you have to get up early, you better bring ear muffs or plugs if you want to get any sleep before 2AM. The bar down by the pool/beach gets really loud! If it's your first time to Jaco be advised! Vendors are on this public beach and the massage ladies get pretty handsy without your permission. After reading some of the negative reviews I will say this. I have lived in six countries and visited 24. You can pay double the price you paid here and get a little bit better experience in Jaco Costa Rica. But that's all folks!

I live next to the Best Western ,and I just wanted to take a look at the reviews to see if I'm the one one that CAN'T STAND THE LOUD MUSIC!! I see multiple reviews on here complaining about the loud music, and you continue on BLEARING MUSIC!! We just moved here and want to be able to enjoy this beautiful place. I want to be able to hear the different birds that fly around and also just to have peace of mind. We are not allowed to play music at our pool, and we live here. I DONT UNDERSTAND WHY THIS IS ALLOWED FOR THE BUILDING NEXT TO YOU TO BLAST LOUD MUSIC FROM 9AM UNTIL 11PM THIS SHOULD BE ILLEGAL!! The lady SCREAMS AT THE TOP OF HER LUNGS WHILE BLASTING THE MUSIC. I FEEL SORRY FOR THE PEOPLE THAT HAVE TO ACTUALLY STAY THERE. I can only imagine what they are going through and wasn't expecting. BEST WESTERN IF YOU SEE THIS , TURN THE MUSIC DOWN!!!!! Also, I will be reporting you to the authorities and whatever else I need to do to stop this MADNESS 😠

nice pools and family friendly. Rooms are like what you find at Red Roof Inn or motel 6. Very small but clean. This is not like any all inclusives you find in Domincain or Guanacaste. Food at buffet is geared towards local Costa Ricans. However, if you can't handle noise like you are at an all night EDM festival, don't stay here. How does this management play loud bass music until 1:00am at a hotel where families are welcome is beyond my comprehension. Also, lights near pool area are left on to shine through your window. bed has 1 hospital style sheet with 1 extra blanket on a shelf. AC unit is loud which still can't cover the loud music with bass shaking the room and blasting away. Oh, and I only saw 2 people in the pool bar at 10:00 where music was being played. find a nice Condo to rent.

Blaring music is so loud that the room feels like it is vibrating. I can't imagine that anyone really enjoys listening to music at this volume. I feel like I'm at an EDM festival, which was not my expectation when coming to a tropical paradise. This appears to be a very family-friendly resort and there are a LOT of kids here. I don't think anyone will be getting much sleep here tonight. I expect to see a bunch of crabby kids in the morning! I'm sure I won't get a minute of sleep until late into the night when they turn this noise off. Fortunately we're only here for one night. If we were scheduled for more, we would cancel. I do not recommend unless this is what you are looking for. The room is adequate but could use some updating. The a/c is very loud, but not loud enough to drown out the blaring music.