Best Western All Inclusive Resort • Jacó

Hotel was very clean and all the staff was friendly except the front check in people. I booked on the app online I meant to check 2 people not 1. It was a mistake on my end . When I asked front I had a guest a friend whom I met in jaco 3 weeks prior as I am down on vacation for 3 months. The room was $166 American a night . The front desk procedied to charge me $129 for her to stay. If you go on the app its only $48 difference not triple the price When we checked in the hotel staff laughed and embarrassed me assuming she was an escort it made feel really cheap plus humiliated me and effected my mental health I spent the first night bothered by this with very little sleep. I asked fircthe manager the next morning. They send a lady named Annie Abarca who listened to my concerns. After a few minutes she explained shes not the manager. I was a little confused why right away she never informed me that she is not the manager and why she played it off as one for the first few minutes. I told her the tiles 4:21 pm on the camera when both front desk employes chuckled at each other when i informed them whom my guest was. She proceeded to do nothing about it. The worst part is for addition night its $129 a night for extra guest. I said one night I will pay for.. the hotel went ahead without my authorization and charged my visa card $270 for 2 nights. The math dont add they informed the price was $129. Night that shoukd $268 . Where did the theft of the extra $2 go. I am humiliated i stayed here and was charged hidden fraud prices. I asked fir my recipe they would not give it to me. I was reimbursed for my second night and I dont know which fraud price they returned on the extra guest. I have friends who planned on staying therewalobg with myself for 2 weeks in February we all changed our plans to stay at this hotel No concern towards mental health issues and fraud prices

This is a great place to stay at Jaco Beach! It is located Central Pacific at 2.5 hours from SJO Airport or San José Downtown at Garabito, Puntarenas. Recommend to take route 27 and then route 34. You can stop at the Tárcoles river bridge for watching big crocodiles and arrive a few minutes later to the hotel. This is All Inclusive hotel with 2 different pools, a restaurant, 2 snack bars and a disco. Many activities to enjoy with your family, like the foam party, beach volleyball and sightseeing at sunset.

Hotel very nicely decorated and organized. Every employee we encountered from the front desk that checked us in to the bartenders and maid service were very courteous and helpful. Special shout out to Francisco and Eddy at the pool bar who made sure our drinks keep flowing. The food was tasty and in line with a cruise ship buffet. The grounds were clean and kept up. Overall we were happy with our stay. As others mentioned the music was a little loud at night and the beds were stiff.

Rooms are basic but very clean. The resort is accessible in terms of size and the people are second to none. We love it here!! We will come back with our family. Drinks are great. Food is amazing. The location is perfect for lots of excursions. Downtown Jaco and souvenirs are easy to get to and hang out. It’s an affordable alll-inclusive vacation. Just love this place.

Dec 3-8, 2025, I stayed at this hotel with family. I rented three rooms and had to add another guest at the last minute (not another room). The hotel manager saw this as an opportunity to charge over $1,300 to add this additional guest. The room was already booked, so to have someone else in the room means I need to pay somebody's holiday bonus. I discussed this with Travelocity, and they sent a message on my behalf, twice, and the result was let's take advantage of the guest. Had I known, I would have went to another friendlier hotel. Definitely will not even consider this hotel for future trips.

We did a week here. Food was great, to be honest, the all you can drink option was very fruity drinks with not much alcohol content. Each night dinner had a theme. Breakfast had an abundance of fresh fruits. Later in day, there was a snack bar which was great for munchies with the open bar. The staff was superb. Although overall thus will be my only visit to Costa Rica I can honestly recommend this place.

Booked a trip/stay at this hotel in late May through early June. The location was great, directly to the beach. The hospitality was top notch. We have been discussing and planning a move to Costa Rica, and have another planned stay here in March.

Location was the best part of stay. Rooms were old need of some updating. Buffet was kind of low end food. Was of and was enough to fill you up. But not something to look forward to. Snack bar was decent for a grab and go.