Best Western All Inclusive Resort • Jacó

When you visit Costa Rica, you quickly learn that being one with nature—including the bugs—is part of the experience. On our first night, we saw a small cockroach in the room, but with the visible gap under the door, it’s not surprising that a few critters might sneak in. That said, the hotel itself was very clean overall, even if the rooms felt a bit dated and could definitely use an update. The beds were a bit on the stiff side, but still fine for a few nights. What really stood out was the friendliness of the staff—every single person we interacted with was warm, welcoming, and eager to help. The buffet was standard fare, nothing too adventurous, but they did a nice job of mixing things up with themed nights, which helped keep the meals from feeling repetitive. The resort itself is pretty low-key in terms of activities. Outside of swimming, sunbathing, and eating, there’s not much else happening on-site. Still, the pools were clean, comfortable, and there was plenty of room to lounge in the sun. Being right on the beach made it easy to go for walks and enjoy the ocean views. If you’re staying in Jacó and looking for an all-inclusive experience, this is one of the only options—and it does deliver a good family vacation. Just keep in mind: I’d recommend booking your own excursions instead of going through the resort. The tour companies they partner with tend to mark up prices a bit, and you won’t save much by bundling. All in all, our family had a great time. With a few updates, this resort could be even better—but it offers a solid stay in a beautiful location. ⸻ Let me know if you’d like a shorter or more casual version too!

If you want to make your friends back home jealous with killer views and do it on a BUDGET, Best Western Jaco is the perfect place! The grounds are immaculate- palms and that postcard perfect beachfront setup. Let's talk about some MVPs here: Aaron, Bryan, and Francisco at the bars. Quick, friendly, and mixology specialists who have a very heavy hand if you ask nicely. That said, I do wish the drink menu had a bit more flair. Espresso martini, anyone? The service overall was fantastic especially in the food & beverage areas. One nice perk of this property was the live music at night, several nights of our trip were done by local performers. A nice, authentic touch! The rooms? they suck. DATED. Beds are rock-hard, walls are thin- you can easily hear loud music all day and until about 12 am. You're NOT coming here for luxury or a plush sleep- you're here for the beach and a strong drink to forget the bed. The food was very hit or miss. Some days we were vibing with the fried yucca, plantos maduros (scrumptious), juices and fruits, and chilled wine. Other days it felt like they couldn't get enough chicken, bland and so overused. The snack bar gave off "school lunch line" vibes- perfect for kids but you'd have to be very intoxicated to eat there. If you're American and emotionally attached to bacon or conditioner for your hair- pack your own. Both of which would improve the experience. Pro tip: the beach-facing pool at the far end of the resort is the ultimate chill zone later in the day. Less noise, great breeze, and ideal for pretending you're a travel influencer. Overall, this is a fantastic budget resort but you must remember, you DON'T get what you DON'T pay for. Want luxury meals? go to a JW Marriott. The value proposition is strong here as rooms are often less than $200 USD a night. Enjoy your stay! Final Scorecard: Value: 5/5 Location: 5/5 Service: 5/5 Amenities: 3/5 Comfort: 3/5 Rooms: 1/5

This hotel/resort can’t be beat for the price. The food and drinks were top notch! Amenities were amazing! This is a Best Western, not a 5 star resort but it felt much more elaborate than just a normal Beat Western. People were great and view’s beautiful! Beach isn’t the type you lay on but could sit and watch the sunset and hear the waves. Would highly recommend this place for anyone looking for a wonderful and affordable all inclusive on the beach. No complaints at all!

Very friendly staff. They have security in the front when you enter the parking lot and security in the back where the beach access is. The food at the buffet is really good. Everything tastes homemade. There were a couple of items that were overcooked, but overall the food is good. Most of the guests there are Costa Ricans on vacation from San Jose. I didn’t notice many foreigners there. Be aware that the pool bar is open until 1 am and the people who are staying there are there to have fun, so don’t go there expecting a quiet vacation. It didn’t bother us, but there is loud music at the pool all night. Our only complaint that there were no towels in our room when we arrived, but the maid was in the hallway and gave us some towels right away. Also, my wife didn’t like that the bathroom has no counter space. Other than that we enjoyed it. We stayed from July 10 until july 13

I would have liked to have given it a 4.5, because did think it was quite to a perfect score. Awesome place, staff were excellent, the two downsides for me was room keys that could not be placed by your phone and the other was the food. Some of it was really good, some was good, and will have to say in my opinion they need to figure out how to upgrade the hamburger in the pool bar. Overall, 4.5 from me.

Subject: Concerns Regarding Recent Experience at Wester Jaco Beach, Costa Rica |*To whom it may concern or help to prevent any further bad experiences in the future*: |I am writing this review as an American 🇺🇸 and Costa Rican citizen to share my experience during my last visit to Costa Rica, while staying at the mentioned hotel that has been visited by three generations: my mom, myself, and now my daughters: Sadly and unfortunately I must say that On June 15, 2025, after checking-out of a prestigious Resort and Marina located in Jaco too, after a family gathering, we decided to check into the hotel “Best Western Jaco Beach” for a couple of days. I personally organized my 2 daughters' belongings, which I placed on a cart, and was informed upon check-in that our items would be securely stored in a designated room **behind the Front Desk.** Trusting this arrangement, we chose to leave the premises to have lunch at a local restaurant. Upon our return, my youngest daughter discovered that her new clothes, shoes, and snacks were missing. Stored in open bags, these items were visible. My eldest daughter approached the reception staff asking for the missing belongings, only to be informed by a young lady after checking the room that no bags were found. Later, given the urgency of the situation, seeing my youngest daughter crying for her missing belongings, that left her without any beach clothes and especially considering my youngest daughter's health condition and brain tumor, I decided to accompany my daughters to the Front Desk. At that moment, there were 2 more staff members present, in addition to the woman who had initially told my daughter that “there were no bags in their storage room behind the front desk.” One male staff member kindly suggested we inspect the storage area for ourselves, which prompted the first mentioned contact front desk woman to roll her eyes over and it moved her to decide to retrieve the “missing bags.” However, the retrieval process was somewhat disconcerting, as the staff member displayed an unprofessional demeanor and she still tried to kept one of the bags in her left hand and only gave it back to us the bag in her right hand… until my older daughter asked her directly pointing at the 2nd bag… to give us back the 2nd bag as well . (Please check the security cameras since I base my review on facts.) This experience has been deeply disappointing, particularly as I have previously recommended this resort to numerous friends and family members visiting from the USA. To my surprise, I learned that my older sister had a similar incident just a week prior regarding her luggage. |*In light of these events, and to avoid further damage to the good name of the hotel* I respectfully suggest a thorough review of staff selection and recruitment processes to ensure a higher standard of service and accountability. Ensuring the security and satisfaction of guests should remain a top priority; it calls our attention that it happened to women who did the check-in without a man by their side... and that made us feel totally unsafe. |Thank you for considering my feedback. I appreciate your attention to this matter and look forward to seeing positive changes that will enhance the experience! By nature, I believe in humans having good intentions, but when it comes to connecting the dots, if two random people have the same bad experience in the same place, it is smart to watch it closer and figure out what is really going on because it’s not fair that for a rotten apple, the rest of the basket gets judged or, even worse, gets rotten as well. That could jeopardize the hotel's reputation, which is working hard to make it an affordable place for locals and foreigners.

This is an okay hotel. The rooms are not the best. The bathroom wasn’t very clean, and you can hear when someone in the room above takes a shower. The AC unit was old and very rusty. The room had a safe, which is good. The best thing about the hotel is that the food and service are great.

Rooms are dated. Very loud music with lots of locals that hang out here. Lots of people walking around drunk. Air conditioner did not work and room smelled of mildew. Food was gross and I believe reused as if it did not get eaten for dinner it was reserved for breakfast or lunch. I do not believe any of the 3 plus stars. They must be written by the hotel. Do Not Stay Here.