Best Western Brigham City Inn & Suites

I was traveling from Portland Oregon to Denver. The front desk worked with us for the best pricing. The room was clean and prepared for us. The bed and pillows felt great. We had a 20 ft.U-Haul and car trailer. There is plenty of parking and off street parking. Breakfast was great and has lots of options for the whole family. I highly recommend B/W in Brigham City Utah to everyone.

Shredded curtains. Main sun shaded is broken and won't come down. Paint in bathroom is peeling all over. Minimal amenities like coffee pot..... Bed was nice. Fairly clean. For $134, I was hoping for better...... Staff was all very nice and polite. Room 130

The hotel is old and dirty!! The walls had questionable stains. The rooms were dark we had 3 lights that were out. The lobby was hot with no AC and the power went out during our stay. The pool water was merky and dirty with bugs. Breakfast was basic but had a weird taste. We stayed here because the Hampton was full but never again. Worst experience!

After the door would not open and we were moved to a new room ... The TV channel selection was poor and bandwidth spotty (image kept freezing). The room had an unpleasant smell. After getting into PJs and drawing back the bed coverings we found BLOOD droplets sprayed on our sheets when it was time to retire. I was too tired to go get dressed and get new sheets, so we simply removed the ones we could and layed them on the floor.

My room was great except for the fact that housekeeping forgot to gather all the garbage from the guest before me. Kind of made me uneasy about what else they may have skimmed over and might not have cleaned so well. I honestly thought that maybe they left the little single serve cartridge of coffee placed especially out on the counter to encourage use or something until I looked closer at the cartridge sitting out looking all special, and realized that it was a used cartridge and there was a piece of trash right next to it. The night I checked into the room my keys worked for the outside door and my room no problem, however when I arrived back to the hotel after work the next day my keys had been deactivated and I had to go to the front desk. They created new keys and handed them right to me; no verification of my identity or anything. All in all, though, the room was a nice room, fairly clean, at least to the naked eye. Breakfast leaves a lot to be desired, but they at least have the basics. The pool and hit tub were out of service. However, the gym was still open for guest use. The ice machine and vending machine were not really in a convenient location, but I only had to use it one time. The fridge also didn't seem to get cold at all.

Positive: The people were friendly and helpful. I made my reservation but when I got my reminder notice they had the wrong dates so we went back and forth with emails for a couple of days. I finally called and talked to Hotel Employee and he made the correct changes. Negative: They put me in room 211. The room was clean and nice but there was a terrible noise in the bathroom vent that sounded like someone was using loud power tools in the next room. They moved me saying there was a problem but they didn't know what it was.

I will NEVER make a reservation at this "Best" Western again! We had a confirmed reservation for July 8th, 2025 for our trip from the Seattle area to Nevada. On the morning of the 8th and literally within 10 minutes of heading for the freeway, I was contacted that the new owners have decided they have ended the pet friendly status. As such and even though we've stayed there on multiple occasions, they have canceled our reservation. So much for being a Diamond status customer. I understand their right to eliminate pet friendly status but they couldn't accommodate an existing reservation? Terrible customer service! I can only assume they'll get what they deserve.

this hotel is hell in disguised. my grandmother booked a two bedroom suite, had a confirmation code and everything, but when we got there the people said that room did not exist. to fix the problem they gave us two separate rooms for the same price, which was whatever. the first room we go to, the fridge is randomly set in the middle of the room (unplugged of course), and there is literal human feces in the toilet AND the TUB. the second room we go to, i confirm the room number to my card that i was given, and i when i open the door, there is something sleeping in the room already!! HOW UNACCEPTABLE. everyone should be warned about this place since it apparently changed management, and not for the better. please please be careful because this hotel just screams that it’s shady and dangerous and not maintained in any way. not to mention every room had paint peeling, the shades won’t work, and the curtains are ripped and shredded.

That will do for one night, however this one definitely is not the best Best Western. That is for sure and pretty far from the cleanest one. Coffee maker looked disgusting, someone forgot their socks behind the bathroom door so cleaning guys are not thorough. On a bright side there is a weird Wal-Mart right across the street and they do have a swimming pool even though I noticed that showering before and after the pool is also not very common here. Brigham City itself is probably the size of Blackfoot it is like a Blackfoot just with a greater choice of chain restaurants, guess if Blackfoot was closer to Boise it would also have more food. I think no coffee/breakfast in the lobby was due to COVID so I understand, however it looked like there was some kinda construction in progress on a second floor, I prefer businesses that close during the construction time thus showing respect to customers and keeping them safe. Hot tub was hot enough and all, but I thought it would be a much quieter neighborhood at night while we stayed there we heard almost like a gun fire and someone got busted with 3 police vehicles in the middle of the night, so much noisier than expected, but nothing that a good pair of ear plugs can't fix.

We had received a night away from work. Love best western usually. This place however is a JOKE upon getting to our room the kurvig was filthy. Told the lady she said sorry that should have been caught by house keeping. I said okay and that we'd be leaving for dinner. Then come back to use the hot tub ICE cold. Yellow stained towels in the bathroom. But the final straw and I get a hotel is not quiet. But from 12:30 until 2:30 when the people above kept stopping over and over we checked out. All the front desk could say is sorry that happened like are you kidding me. Wish there was a half star at this point.

Great people , great room and super clean. I would have given them a five, but no hot tub or pool. When that is the case the hotel should give a 20 or 10 % discount. Another thing that was strange was the EV plug in was in a handicapped stall. Take the sign down or no one will be able to charge their car. "Handicap is way higher on the need scale". I WOULD STAY HERE AGAIN. You guys show you care !!!!!

Booked the room for the spa, but when we check on the pool and hot tub we're clearly drained and apparently broken. The lady at the help desk was a dear in the headlight and clearly had no idea what she was doing. Finally got our room keys and head to the room which they were still cleaning. So, we had to go get a different room. The TV wasn't connected when we got in the room. Even though there was very few people staying in the hotel, they booked people on both sides of our room and you could hear everything that was going on. In the morning, an hour before check out, roomservice barges in and wakes me up. I do not recommend and I will never go back.​

The room was nice and clean, but nothing special. The customer service was as expected for this type of chain, quick and friendly. Perfect for an overnight stay when driving through.

Were traveling with kids, & had to stop by for a very emergency bathroom break. At first we were afraid that they might say "No", but to our surprise they let us use their public restroom. Can't thank them enough for helping us out at that moment!!! It's a very clean and modern looking building. Looks like some sort of renovation going on. The front desk lady was super nice.

First I am so laid back in what I need from a hotel. Clean, safe, maybe a nice complimentary continental breakfast. A small workout room. Since I walked in this hotel has been nothing but issues. We were first placed into a room that hadn't been cleaned. The second room was fine until we tried to use the shower. The tub didn't drain. Upon leaving after the first of two nights, I request room service and for the drain to be checked. Arriving back at the hotel after a long day. My room wasn't serviced. So the tub wasn't fixed. Also the TV won't turn on. The hotel is also in disarray from possible repairs or renovation? No elevator. I have never left a negative review. I travel for both work and personal reasons. This experience changed that. Please do not book here.

So happy I took this issue to my financial institution, since Best Western (local and corporate), weren't willing to admit any mistake or fault. So my financial institution (VISA) went to bat and after months of waiting, I'm happy to say I finally got my money back for this. Don't take the company's word for it ever.... they'll battle you as long as they can... take it right to the people who control money, the financial institutions... To Best Western Brigham City Staff: Who had the last laugh? ;) Who won this dispute? It doesn't pay to kick families out on Christmas.

Nice decor and comfortable, but Sink faucet was broken and the guest washer & dryer were broken. Provides a nice free breakfast with eggs & make your own waffles. Pet friendly. Indoor pool. Free WiFi & parking. Has two charging stations for electric vehicles.

I love best western, we will always stay at a BW when we travel. That being said I have to say we will not be staying at the BW in Brigham City Ut. Ther was a dirty towel left in our room we just checked in to, and the room was not serviced the next day....I am told that they no longer service rooms if you are staying more than one night...unless we ask...however we were never told that. ...I am giving them 2 stars because when I told the front desk woman about the towel she was very apologetic and nice.

Their breakfast included a frozen breakfast burrito, a nitro grain bar, and a yogurt! Better than what most hotels are offering. Parking was easy. I was going to use the hot tub but the whole pool area was filled with screaming kids running back and forth. The room was nice, I slept on the pull out couch which is like any average pull out couch.. I had to get the bedspread for that and the mattress has plastic wrap in it, easier to clean/sanitize I'm sure. The room had one towel in it which wasn't enough. The front desk staff was very helpful and friendly.

We specifically picked this hotel because we were told we could have reservations for an adjoining room and we were going swimming. I booked about a month in advance and I called the next days to confirm it was adjoining rooms and was told yes it was. We arrive to find out the adjoining rooms are now full so we can't have it anymore. The pool is so cold, the hot tub isn't working, the elevators do not work, our tv in the room didn't work and we did not have black out curtains so we went to call the front desk only to find out our phone also doesn't work. We had to call the front desk with our cell and the tv couldn't be fixed. 124$ for a hotel room with zero amenities. Disappointing, will definitely never stay here again.

We stayed one night 7/7/20. I was pretty panicked when I pulled in to see if there were any available rooms, we had just had a horrible experience in a near by city with a disgusting hotel. As soon as I walked in I noticed it was very clean and the lady who greeted me was so nice! The room was very clean and quiet and the pool and spa were amazing after a 12 hour day in the car with two small kids. I can not say enough good things about our experience, especially the kind friendly lady (Angelica? I think), Thank You so much!

First, our room didn't look anything like these pictures. Second, we ordered and paid for a suite (complete with a pull out couch) and received a small, unimpressive room with 1 king bed. Finally, they don't do housekeeping here - only if you request it (due to COVID - apparently you're supposed to know this even though it's the first time I ever encountered it after staying several places recently - and they don't tell you about this when you check in). SO, unless you enjoy making your own bed, cleaning up your room, emptying your trash, cleaning your bath and getting fresh towels yourself (services normally provided with a hotel booking - what you pay for, right?) you had better specify that upon check in (to the lady with cotton candy colored blue hair).

The forth Best Western we stayed in on our recent trip to the Grand Canyon. By far the nicest. Very clean and fresh. The air conditioner filters were very clean and not plugged, as others have been. Nice colors in the room. Room size very large. Overall couldn't have done better anywhere