Best Western Brigham City Inn & Suites

My room was great except for the fact that housekeeping forgot to gather all the garbage from the guest before me. Kind of made me uneasy about what else they may have skimmed over and might not have cleaned so well. I honestly thought that maybe they left the little single serve cartridge of coffee placed especially out on the counter to encourage use or something until I looked closer at the cartridge sitting out looking all special, and realized that it was a used cartridge and there was a piece of trash right next to it. The night I checked into the room my keys worked for the outside door and my room no problem, however when I arrived back to the hotel after work the next day my keys had been deactivated and I had to go to the front desk. They created new keys and handed them right to me; no verification of my identity or anything. All in all, though, the room was a nice room, fairly clean, at least to the naked eye. Breakfast leaves a lot to be desired, but they at least have the basics. The pool and hit tub were out of service. However, the gym was still open for guest use. The ice machine and vending machine were not really in a convenient location, but I only had to use it one time. The fridge also didn't seem to get cold at all.

The hotel is old and dirty!! The walls had questionable stains. The rooms were dark we had 3 lights that were out. The lobby was hot with no AC and the power went out during our stay. The pool water was merky and dirty with bugs. Breakfast was basic but had a weird taste. We stayed here because the Hampton was full but never again. Worst experience!

Building from the outside looks nice. Inside is dated. This location is close to a families home. I promised the children we would go swimming. Pool and spa were down for maintenance. Rooms were large. Beds were comfy! Bathroom showers need cleaned, mildew in shower. There is no garbage bin in restroom. The threshold to the hallway is ridiculously large! our curtains looked like they have been mauled by a tiger, there were no blackout curtains, shower curtain dirty. The elevator is loud and worrisome! Breakfast was good. It don't think I'll be back!

Hotel seemed fine at first glance, but once settling in it was obvious the bathroom needed to be reclined: Lots of hair, skin scab! And even fecal matter on back of toilet seat! Also curtains had been torn/ literally looked shredded big spots all over.

Positive: Location Negative: Dirty. No lights working by bed. Curtains were dirty and shredded. Halls dirty. Fitness room equipment didn?t work. Hot tub didn?t work. Filtered water didn?t work

We stay at a lot of Best Westerns so I’m comparing this to other BW stays. It was…..ok. Overall, I would not go back. The good: No problem with reservations, plenty of parking, VERY friendly and helpful staff (delivered our missing sofa bed linens to our room quickly). Decent breakfast options. Not so good: While the room was decently clean - it smelled. Like moldy, mildewy smell. Breakfast ran out of orange juice (of all things) and it was a long wait to find someone who worked the breakfast area to ask for things to be restocked (after my misfortune of arriving at breakfast after a horde of high school softball girls). We didn’t try the pool (though the pool room didn’t look appealing) and were informed the hot tub was out of order (sounds like for a long time).

This hotel is absolutely THE WORST! Do not waste your time and especially your money on this hotel! I tried staying at this hotel 4 years ago. The pool was closed then. I decided there was no way it could possibly be down after all this time. I went on the website to check it out. They website states they have a pool and a hot tub. I went ahead and booked the room for me and my family. My kids (I have 3) were looking forward to swimming, and me and my husband were looking forward to the hot tub. Upon checking in I glanced at the pool and there was algae growing at the bottom of the pool. They informed me that both the pool and hot tub were both closed, and have been for quite sometime. We were very disappointed, but figured we would have to deal with it. Everywhere else was already booked completely. We got our keys and went to our room. When we opened the door, one bed was made but the other was completely unmade. The blankets were bunched at the foot of the bed and the pillows were thrown on a chair next to the bed. I called the front desk and the lady told me that she was completely booked and didn't have another room, so she would have the housekeepers come fix the bed. The house keepers came in and literally just remade the bed with the exact bedding that was already on it! Then to make our stay even worse, when we went to watch the TV in the room, the screen had a message stating that there was no signal from the receiver. I went and talked to the front desk to see if they could help, and I was I formed that all of their tv's are down and they don't know why. So we had absolutely no entertainment for our children while we were there at the hotel, for an entire weekend! Friday to Sunday! If I could give this hotel a negative star rating I would!

The room was clean and comfortable. Then we were told we had to move because of our pet, 7 lb yorkie. They moved us to a terrible, smelly with very little furniture. I would have been better off sleeping in the car. I hope they fixed the issue cause I would rather sleep in the car.

That will do for one night, however this one definitely is not the best Best Western. That is for sure and pretty far from the cleanest one. Coffee maker looked disgusting, someone forgot their socks behind the bathroom door so cleaning guys are not thorough. On a bright side there is a weird Wal-Mart right across the street and they do have a swimming pool even though I noticed that showering before and after the pool is also not very common here. Brigham City itself is probably the size of Blackfoot it is like a Blackfoot just with a greater choice of chain restaurants, guess if Blackfoot was closer to Boise it would also have more food. I think no coffee/breakfast in the lobby was due to COVID so I understand, however it looked like there was some kinda construction in progress on a second floor, I prefer businesses that close during the construction time thus showing respect to customers and keeping them safe. Hot tub was hot enough and all, but I thought it would be a much quieter neighborhood at night while we stayed there we heard almost like a gun fire and someone got busted with 3 police vehicles in the middle of the night, so much noisier than expected, but nothing that a good pair of ear plugs can't fix.

We had received a night away from work. Love best western usually. This place however is a JOKE upon getting to our room the kurvig was filthy. Told the lady she said sorry that should have been caught by house keeping. I said okay and that we'd be leaving for dinner. Then come back to use the hot tub ICE cold. Yellow stained towels in the bathroom. But the final straw and I get a hotel is not quiet. But from 12:30 until 2:30 when the people above kept stopping over and over we checked out. All the front desk could say is sorry that happened like are you kidding me. Wish there was a half star at this point.

Great people , great room and super clean. I would have given them a five, but no hot tub or pool. When that is the case the hotel should give a 20 or 10 % discount. Another thing that was strange was the EV plug in was in a handicapped stall. Take the sign down or no one will be able to charge their car. "Handicap is way higher on the need scale". I WOULD STAY HERE AGAIN. You guys show you care !!!!!

Booked the room for the spa, but when we check on the pool and hot tub we're clearly drained and apparently broken. The lady at the help desk was a dear in the headlight and clearly had no idea what she was doing. Finally got our room keys and head to the room which they were still cleaning. So, we had to go get a different room. The TV wasn't connected when we got in the room. Even though there was very few people staying in the hotel, they booked people on both sides of our room and you could hear everything that was going on. In the morning, an hour before check out, roomservice barges in and wakes me up. I do not recommend and I will never go back.​

The room was nice and clean, but nothing special. The customer service was as expected for this type of chain, quick and friendly. Perfect for an overnight stay when driving through.

Were traveling with kids, & had to stop by for a very emergency bathroom break. At first we were afraid that they might say "No", but to our surprise they let us use their public restroom. Can't thank them enough for helping us out at that moment!!! It's a very clean and modern looking building. Looks like some sort of renovation going on. The front desk lady was super nice.

First I am so laid back in what I need from a hotel. Clean, safe, maybe a nice complimentary continental breakfast. A small workout room. Since I walked in this hotel has been nothing but issues. We were first placed into a room that hadn't been cleaned. The second room was fine until we tried to use the shower. The tub didn't drain. Upon leaving after the first of two nights, I request room service and for the drain to be checked. Arriving back at the hotel after a long day. My room wasn't serviced. So the tub wasn't fixed. Also the TV won't turn on. The hotel is also in disarray from possible repairs or renovation? No elevator. I have never left a negative review. I travel for both work and personal reasons. This experience changed that. Please do not book here.

So happy I took this issue to my financial institution, since Best Western (local and corporate), weren't willing to admit any mistake or fault. So my financial institution (VISA) went to bat and after months of waiting, I'm happy to say I finally got my money back for this. Don't take the company's word for it ever.... they'll battle you as long as they can... take it right to the people who control money, the financial institutions... To Best Western Brigham City Staff: Who had the last laugh? ;) Who won this dispute? It doesn't pay to kick families out on Christmas.

Nice decor and comfortable, but Sink faucet was broken and the guest washer & dryer were broken. Provides a nice free breakfast with eggs & make your own waffles. Pet friendly. Indoor pool. Free WiFi & parking. Has two charging stations for electric vehicles.

I love best western, we will always stay at a BW when we travel. That being said I have to say we will not be staying at the BW in Brigham City Ut. Ther was a dirty towel left in our room we just checked in to, and the room was not serviced the next day....I am told that they no longer service rooms if you are staying more than one night...unless we ask...however we were never told that. ...I am giving them 2 stars because when I told the front desk woman about the towel she was very apologetic and nice.

Their breakfast included a frozen breakfast burrito, a nitro grain bar, and a yogurt! Better than what most hotels are offering. Parking was easy. I was going to use the hot tub but the whole pool area was filled with screaming kids running back and forth. The room was nice, I slept on the pull out couch which is like any average pull out couch.. I had to get the bedspread for that and the mattress has plastic wrap in it, easier to clean/sanitize I'm sure. The room had one towel in it which wasn't enough. The front desk staff was very helpful and friendly.

We specifically picked this hotel because we were told we could have reservations for an adjoining room and we were going swimming. I booked about a month in advance and I called the next days to confirm it was adjoining rooms and was told yes it was. We arrive to find out the adjoining rooms are now full so we can't have it anymore. The pool is so cold, the hot tub isn't working, the elevators do not work, our tv in the room didn't work and we did not have black out curtains so we went to call the front desk only to find out our phone also doesn't work. We had to call the front desk with our cell and the tv couldn't be fixed. 124$ for a hotel room with zero amenities. Disappointing, will definitely never stay here again.

We stayed one night 7/7/20. I was pretty panicked when I pulled in to see if there were any available rooms, we had just had a horrible experience in a near by city with a disgusting hotel. As soon as I walked in I noticed it was very clean and the lady who greeted me was so nice! The room was very clean and quiet and the pool and spa were amazing after a 12 hour day in the car with two small kids. I can not say enough good things about our experience, especially the kind friendly lady (Angelica? I think), Thank You so much!

First, our room didn't look anything like these pictures. Second, we ordered and paid for a suite (complete with a pull out couch) and received a small, unimpressive room with 1 king bed. Finally, they don't do housekeeping here - only if you request it (due to COVID - apparently you're supposed to know this even though it's the first time I ever encountered it after staying several places recently - and they don't tell you about this when you check in). SO, unless you enjoy making your own bed, cleaning up your room, emptying your trash, cleaning your bath and getting fresh towels yourself (services normally provided with a hotel booking - what you pay for, right?) you had better specify that upon check in (to the lady with cotton candy colored blue hair).

The forth Best Western we stayed in on our recent trip to the Grand Canyon. By far the nicest. Very clean and fresh. The air conditioner filters were very clean and not plugged, as others have been. Nice colors in the room. Room size very large. Overall couldn't have done better anywhere