Best Western El Sitio Hotel & Casino

We chose this hotel for the night before our departure. It's got on on-site bar resteraunt, roaming peacocks and a nice pool. Great value for the cost. The negative is that the beds and pillows are hard. |The rooms were big, the staff were very kind and helpful. Next door is a shopping place with grocery store and resteraunts. |Overall, I do recommend staying here. It was safe, clean and a great value.

Only 2 stars because the restaurant is terrible. If I could give the restaurant zero stars I would. It drags the rest of the hotel services down. The free breakfast is not bad if that's all you're going to eat. The staff were friendly and helpful but the food at lunch and dinner is below mediocre, tasteless and expensive. I rarely give bad reviews, but the owners and customers need to know just how bad this is. If you're driving, there are close by restaurants that get great ratings. There are beautiful though very noisy peacocks all over but if the servers don't notice, they can and did jump on the table that unsuspecting diners are going to eat off of. The restaurant is open air which allows tiny biting flies to dine on you and of course has no air conditioning. The extremely harsh ceiling lights in the restaurant make you feel like you're being interrogated in a prison.

I cannot believe that there are 5-star reviews for this hotel. The grounds are nice, and the pool area is okay, however, the rooms are horrible. The floor did not meet the wall, leaving large gaps where bugs take refuge. There are cracks and gaps where the walls meet the door frames. The windows were loose and the bars on them provided little comfort. We killed spiders, earwigs and several other "critters" that I could not identify in our room. The shower was just a handheld with no water pressure, but the sink faucet sprayed water everywhere. The air conditioner made so much noise it was hard to sleep (but it did cool the room). The bed was very hard and the pillows were flat. There was traffic noise and sirens throughout the night. Overall, it was not a good experience. There are too many better options in the area to ever stay at this hotel.

The room was far from nice. The TV didn't work, the only bedding was a sheet and a super thin coverlet. Only 3 pillows were provided and they are way over used. The shower had mold that should have been cleaned. They said the staff spoke English but it was only the front staff. When we went to the restaurant for dinner the lady couldn't answer any questions about the food (even with our poor Spanish) the hamburger was horrible little bits of bone, and had ham on it. The club sandwich had egg and ham and chicken (not terrible). I ordered pineapple juice with basil even pointed to it on the menu while trying to say it in Spanish and she brought out a Pina colada. There are a bunch (5+) peacocks on the property and they were squawking all night. They are pretty but why on earth would you pick them up wander your hotel property. There is a picture of a hot tub on their page but not one on premise. Other than that it was ok. Not sure why they put us in a handicap room but we didn't mind. A/c worked great! Front desk was helpful and the grounds were beautiful.

Good location! Awful breakfast. You can stay at the Hampton Inn by the airport for the same price. This was the second time I stayed in this hotel. Worst than last time! Never again! Noisy. Cleaning needs improvement. Food at the restaurant not so good. Old facilities. Stay away from this place!

Pretty dismal room. Noisy and woke up to some very sizable insect flying around. Worn towels. Three pillows. Bed was HARD as a rock! We were led to think they had airport shuttle and laundry and neither are available. Restaurant- food sub par but the waitress was very sweet and responsive.

They have a nice pool, which is the only redeeming quality. The entire place is in need of an update- about 20 years ago. It is across the street from a grocery and nice shops with some good restaurants. I would not recommend dining or drinking at El Siri

If you don't mind the incessant noise of peacocks, native to Sri Lanka keeping you awake all night then by all means, stay here. If you want to relive the cartoon, Up, and pretend Kevin, the bird is befriending your children, this is your place. If you desire rest and sleep, this may not be your place.