Best Western El Sitio Hotel & Casino

Thank goodness we were only here for one night. The bed was extremely hard so it was hard to get a good nights rest. Honestly we stayed in Air B N B’s in Costa Rica that were $40 a night for the two of us that were WAY better than this. No refrigerator or microwave in room. They did have a restaurant that included a buffet style breakfast which believe it or not we couldn’t find anything edible I asked for butter for my toast and the butter was harder than the bed 🥴. They do have pools, a decent gym , a nice playground for kiddos to play at and of course the peacocks that come out to visit are really the reason that this place gets any stars.

We stayed at the Best Western El Sitio in Liberia, Costa Rica for the night of August 28, 2025.|We had chosen this hotel as online it stated that it offered a free airport shuttle that started at 5am, and since we had a 730am flight home, it sounded perfect.|We had stayed at numerous Best Westerns throughout the years, and we thought the standard would be consistent with other BWs in Canada.|Upon checkin, we were told they did not offer a shuttle, and offered to arrange a taxi.|We pulled up the website, and showed the staff the information regarding the shuttle, that they did offer one and it started at 5am...she said they have never offered that.|So lets remove that OFF your website maybe???|We made our way to the room, and were thoroughly disappointed in the standard of room.|We honestly felt as if we had stepped into a Norman Bates motel episode.|So extremely dated.|There was a phone on the night table, but absolutely NOWHERE to plug it in, so I guess it was for show!|We had waters, drinks and food that needed refrigerated, but even though there was a spot for one, no mini fridge was there.|We had had a long day, a long drive, and wanted a nice hot shower.|But nope, we couldn’t even get luke warm water.|The AC was hit or miss, realized the remote for it was not working half the time.|King size bed was HARD AS ROCK, with no blankets. We had a top sheet with a very thin cover blanket.|No additional blankets in the room.|We walked around the property after getting settled, as we were going to find something to eat.|The pool area in the back of the hotel looks amazing…. From a distance….|Once we were closer, we realized BOTH pools were covered in debris from the trees. The water was filthy!|Both pools were not swimmable…..|There were numerous staff wandering around the property, and though we have no idea what their actual jobs were, picking up a skimmer and cleaning those pools would have been great!||For what the price was, we were beyond disappointed in your hotel and would not recommend it to anyone travelling to the Liberia area.

We chose this hotel for the night before our departure. It's got on on-site bar resteraunt, roaming peacocks and a nice pool. Great value for the cost. The negative is that the beds and pillows are hard. |The rooms were big, the staff were very kind and helpful. Next door is a shopping place with grocery store and resteraunts. |Overall, I do recommend staying here. It was safe, clean and a great value.

I cannot believe that there are 5-star reviews for this hotel. The grounds are nice, and the pool area is okay, however, the rooms are horrible. The floor did not meet the wall, leaving large gaps where bugs take refuge. There are cracks and gaps where the walls meet the door frames. The windows were loose and the bars on them provided little comfort. We killed spiders, earwigs and several other "critters" that I could not identify in our room. The shower was just a handheld with no water pressure, but the sink faucet sprayed water everywhere. The air conditioner made so much noise it was hard to sleep (but it did cool the room). The bed was very hard and the pillows were flat. There was traffic noise and sirens throughout the night. Overall, it was not a good experience. There are too many better options in the area to ever stay at this hotel.

We booked our last night in Costa Rica there to have an evening in the Casino and a nice buffet breakfast in the morning before heading to the airport. The hotel is beautiful and the pool area is gorgeous. The rooms were great.(except weirdly no faceclothes) However, the casino was closed and no mention of it upon booking and highly advertised as hotel and casino. And, the buffet breakfast consisted of cold eggs and a bunch of carbs. No meats. When asked if more eggs were coming staff just pointed at the cold ones in the near empty pan.

Only 2 stars because the restaurant is terrible. If I could give the restaurant zero stars I would. It drags the rest of the hotel services down. The free breakfast is not bad if that's all you're going to eat. The staff were friendly and helpful but the food at lunch and dinner is below mediocre, tasteless and expensive. I rarely give bad reviews, but the owners and customers need to know just how bad this is. If you're driving, there are close by restaurants that get great ratings. There are beautiful though very noisy peacocks all over but if the servers don't notice, they can and did jump on the table that unsuspecting diners are going to eat off of. The restaurant is open air which allows tiny biting flies to dine on you and of course has no air conditioning. The extremely harsh ceiling lights in the restaurant make you feel like you're being interrogated in a prison.

Pretty dismal room. Noisy and woke up to some very sizable insect flying around. Worn towels. Three pillows. Bed was HARD as a rock! We were led to think they had airport shuttle and laundry and neither are available. Restaurant- food sub par but the waitress was very sweet and responsive.

The room was far from nice. The TV didn't work, the only bedding was a sheet and a super thin coverlet. Only 3 pillows were provided and they are way over used. The shower had mold that should have been cleaned. They said the staff spoke English but it was only the front staff. When we went to the restaurant for dinner the lady couldn't answer any questions about the food (even with our poor Spanish) the hamburger was horrible little bits of bone, and had ham on it. The club sandwich had egg and ham and chicken (not terrible). I ordered pineapple juice with basil even pointed to it on the menu while trying to say it in Spanish and she brought out a Pina colada. There are a bunch (5+) peacocks on the property and they were squawking all night. They are pretty but why on earth would you pick them up wander your hotel property. There is a picture of a hot tub on their page but not one on premise. Other than that it was ok. Not sure why they put us in a handicap room but we didn't mind. A/c worked great! Front desk was helpful and the grounds were beautiful.