Best Western El Sitio Hotel & Casino

Rooms are clean, but basic. No fridge, no microwave, no laundry. Staff is excellent and caring. Grounds are extensive with massive Guanacaste trees and peacocks. Great choice for your first night after landing at the Liberia airport. Request a room toward the back. Rooms at the front are a bit noisy from traffic and the bar across the street.

Wonderful hotel campus. Nice trail to walk, birds,peacock around, howler monkeys, iguanas, only 1 crocodile. Nature lovers would love this hotel in Liberia. Ner to the airport and Liberia city. Wonderful Breakfast. Beautiful pool, beautiful restaurant

NO WATER, not a single drop came out of the sink or shower in the morning. No fridge. The bed was hard. The headboards were covered with shredded pleather fabric that was flaking off a lot. Towels were old, had threads hanging off the edges. Noisy at night. The only positives were that the grounds were pretty and the vegan soup in the restaurant was delicious. Also, they have gaurds in the back parking lot which is good. I'm not sure Best Western would be happy to know the conditions at this hotel bearing the name of the chain.

This was our first night in Costa Rica, we arrived in Liberia quite a few hours early to our check in time. The helpful staff let us relax and play some games in one of the lobby rooms. Rooms were clean, AC worked, and the food was good. The back lagoon area is also very cool to walk around and enjoy a the beautiful wildlife Would recommend staying here

We stayed here for one night before flying home after our trip to Costa Rica. Not the best design for a hotel. The rooms are all outdoor ‘motel’ style. Clean and spacious but we had no fridge in the room which was an inconvenience. We went for the included breakfast at the restaurant the following day and it is situated outside by the pool and has open sides allowing easy access to the food for flies and other unwanted guests. It’s probably an ideal location for business travel but is also kid friendly with the large pool and play area.

This was one of the worst hotels I’ve ever had the displeasure to staying in. We got into our room, The shower didn’t work, the air conditioning didn’t work. The door didn’t lock. I requested a new room to which the front desk told me to wait a few hours for the water to work in my room. Obviously, a couple hours later the shower still didn’t work and they put me in a different room where the air conditioning didn’t work, and it was Far from clean. To top it all off, we requested a cab for our 5 AM pick up, The cab never showed up. And when we left to get the cab, we were literally chain locked in to the lobby of the hotel.

This is a great place to come stay after a long flight before heading out to your destination!! This is my to go to hotel. Beds are very comfortable, rooms are clean and reasonable prices.

I have stayed at this Best Western El Sitio several times. It is usually “fine.” This time, however, the room did not have hot water. The front desk said that they said they would turn on the circuit breaker. 30 minutes later, still no hot water. The next morning still no hot water. At a Best Western, one would expect a/c (fine), clean (fine), hot water (no). At checkout, I asked for a credit (not a refund, just a small credit). They said there was no manager to authorize, and they gave me an email address. I emailed the address they gave me, but no reply. I emailed another address, and still no reply. Minus one star for the overall condition of the property (it needs an update). Minus one star for no hot water. Minus one star for no manager available. And minus one big star for no resolution or reply. My experience echoes that of many other reviews -- It seems that the property is poorly managed, and no one cares.